Vaporshark rDNA Big Screen Scrambled

[Zophiam]

I tried to get mine replaced since it's still covered in the 120 Day warranty but I don't have an order number and receipt, and it seems I am out of luck in getting it fix/replaced. I was told that there are 1% of people with the new rDNA that get their screen scrambled, please post here if your new rDNA screen is scrambled. Here is my setup.

View attachment 411001

I was testing the device vaping from 410F to 500F at 20-30 watts and my screen got scrambled. Usually happens when I chain vape a bit and when TC screen comes on a lot. It goes away when the device sleeps or when you switch between stealth mode and normal mode.
View attachment 411003

I don't think they fixed the problem at all. Please post if you have the same issues.

 

[Katmar]

Your order number and account info should be on the vendor's site, unless you got it at a B & M store.

Sorry I couldn't be of more help.

 

[ARCHMAN]

I'd recommend talking to the peeps you got it from. I'm interested where you got it and what info you provided Vapor Shark.

 

[bunbkk]

It seems like the new DNA 40 has a lot of problems.

 

[DawgU]

I had a problem with mine - which I bought from Vaporshark (would start constantly firing) . Gave them a call. They paid for shipping both ways and replaced the board within 48 hours from receiving it. Couldn't ask for better service!!!

 

[Serielle Vapist]

I have ordered a new rDNA 40D but haven't received it yet. Be happy to post when I have had a chance to test drive it. In the mean time I have a piece with a DNA 20 in it and it just performs beautifully, no problems at all.

 

[Zophiam]

I bought it used but now I can't get in contact with that person for receipt or order number.

From Vaporshark
Mike C. (Vapor Shark)
Feb 6, 08:56

Hello,
Im sorry,
I will need some info to verify warranty.
Did the person that bought it, get it online from us?
Also,this issue is occurring in only 1% of the total # of units.
Please do not hesitate if you have any issues with the new device we will send you.
Let us know and we will help you.
Please help me find your order if it was placed with us , if not i will need a purchase receipt.

Thank you.
Mike

 

[Zophiam]

I have ordered a new rDNA 40D but haven't received it yet. Be happy to post when I have had a chance to test drive it. In the mean time I have a piece with a DNA 20 in it and it just performs beautifully, no problems at all.

I hope yours doesn't have this problem. Other than that it's great, I us a subtank mini and I replaced the OCC coil with ni200 (26 gauge, 12 wraps on 3mm screwdriver, the leads needed to be bent a certain way but the temperature works.)

 

[Zophiam]

I had a problem with mine - which I bought from Vaporshark (would start constantly firing) . Gave them a call. They paid for shipping both ways and replaced the board within 48 hours from receiving it. Couldn't ask for better service!!!

I wish I can do that, I need to a receipt or order number, I don't have either because I bought it second hand.