VaporShark rDNA

[Lemwise76]

I ordered the rDNA last week, I'm expecting it to be delivered on Monday or Tuesday. Can't wait for it to get here.

 

[XBarbarian]

Just got mine today... was supposed to be delivered on Monday but got here early. Just pulled it off the charger about five minutes ago.

First impressions: Amazing. Great packaging. Extremely well built. The thing is tiny, but fits in my hand perfectly. A solid, extremely well built machine. It's a tank... small, but heavy. Can't say much more at this point, will update as the experience continues through the next week or so. It's paired with my favorite tank: a nautilus Mini with BVC head.

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congratulations! w00t!

my thoughts exactly!

 

[IDonn0]

Just got mine today... was supposed to be delivered on Monday but got here early. Just pulled it off the charger about five minutes ago.

First impressions: Amazing. Great packaging. Extremely well built. The thing is tiny, but fits in my hand perfectly. A solid, extremely well built machine. It's a tank... small, but heavy. Can't say much more at this point, will update as the experience continues through the next week or so. It's paired with my favorite tank: a Nautilus Mini with BVC head.

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Congrats on your new rDNA. It sounds perfect and I'm jealous. Mine will be delivered tomorrow, so I'm excited.

 

[IDonn0]

I ordered the rDNA last week, I'm expecting it to be delivered on Monday or Tuesday. Can't wait for it to get here.

I sure hate waiting. Mine is supposed to be here Monday as well.

 

[Mr.Mann]

I love mine and it is so easy to use. Oh, and the battery charges fast too. I love that!

 

[reeftivo]

I love mine and it is so easy to use. Oh, and the battery charges fast too. I love that!

+1

Mine charges faster than batts in my nitecore and xtar chargers hmmm????

 

[IDonn0]

+1

Mine charges faster than batts in my nitecore and xtar chargers hmmm????

Must be the 800mah charger inside. The Nitecore is prolly 500mah.

 

[jakematic]

Must be the 800mah charger inside. The Nitecore is prolly 500mah.

Exactly.
I run my XTAR at 250, which I think is a more gentle charge, and just leave batteries in overnight and remove after 24 hours.

 

[Newportlocal]

hmm... seeing the wretched status and service responses some are having.. makes me a sad panda. personally, I have little tolerance for businesses that cant be bothered to pay attention and update status etc. Im an IT Professional. If a business doesn't respond with a short time during business hours to mail requests, etc.. I generally dont do business with them. Was in the market for a Benz a few years ago. there are 2 dealers in Pinellas county. First one, took all day to respond to a email from their site. By the time they bothered, I had already done the deal at the other dealer.. they had responded within minutes of my query.

reminds me of my first tech support job.. '99 software spectrum ( a 3rd party vendor ) supporting AOL. as a tech, we were NEVER allowed to be honest with the customers, and actually acknowledge issues with aol. always had to give some bs excuse. I didn't stay there long, my integrity was worth more than that job paid.

seems the way of the world. we wallow in lies at every bend, especially from larger companies. seems to be tied to scale... the larger the scale, the more poorly managed. ( I work for the gov now... don't get me started!! ) LOL

All I can say is this to my friends on this thread, waiting... if you ordered say a week ago.. and see no verifiable movement.. I would google VS.. get a number for a B&M store.. not their 800's.. and call and ask for a manager. dont scream, be direct. write your questions down, explain without emotion, your experience, and disappointment with their lack of transparency. ask politely for some support and assistance.

practice some compassion too. you see.. 20-30 years of people thinking.. " the customer is always right" has created a lot of real thieves, exploiters, scumbags.. that rip off businesses all the time with their BS. people looking for something for nothing, using service to exploit, etc. don't be that guy. this 10% group.. has burned businesses so bad.. there is a tendency to treat us all.. like that trashy crowd, to suspect we are trying to rip them off. be respectful, but direct.

for those that have seen some movement, just haven't received it yet, 2 things. one.. generally never use the free shipping option on anything you actually want to have within a reasonable time frame. my experience with free shipping of anything? sucks. USPS just doesn't cut it. I always pay the extra for proper shipping: UPS, FedEx, DHL. 2 - practice patience. I dont know about you, but when I buy stuff online.. I struggle with patience. I want it NOW, damn it. ( see #1 )

while we have seen a few issues posted, all in all, seems most are very happy with the device ... once they actually get it in their hands. Console ourselves with that knowledge. these are darn quality little gizmos. well built, top notch.

while they have lots of franchises it seems.. their shipping dept is probably tiny ( to cut costs ) and they are in Miami ( the likelihood of even English speakers there is very low ) and I suspect, they arent even close to being staffed enough to manage the volume they have generated with this product, let alone if management is like any other company these days, they are unwilling to hire more to meet the demand, because their profits mean more than providing service.

just some thoughts. Hope everyone gets what they want sooner rather than later! And dont let the poor shipping folks and process.. cause unnecessary stress about the product. The product.. is very solid, and you will be happy with your choice... once you actually get it! lol

cheers!

Well....I noticed a lot of angry posts on Facebook decided not to go that route. Doubt it would be productive. I called the Miami store and spoke with the manager. They don't handle corporate stuff. I explained the original ship date of 8/21 and asked for an update and when it might ship. I left my email,phone #, and order number with him. I mentioned I had spoken with Brian Walters previously and he was a great guy. The manager said he would give my info to Brian in the morning. Hopefully things will work out. I am glad Brian will get my message. Last week when I called corporate they had the voicemail on during office hours. Fingers crossed.

 

[Newportlocal]

Looks like they are having fun. Definitely a cool shark boat.
https://m.youtube.com/watch?v=09gNKksWG_I&feature=youtu.be

 

[IDonn0]

Well....I noticed a lot of angry posts on Facebook decided not to go that route. Doubt it would be productive. I called the Miami store and spoke with the manager. They don't handle corporate stuff. I explained the original ship date of 8/21 and asked for an update and when it might ship. I left my email,phone #, and order number with him. I mentioned I had spoken with Brian Walters previously and he was a great guy. The manager said he would give my info to Brian in the morning. Hopefully things will work out. I am glad Brian will get my message. Last week when I called corporate they had the voicemail on during office hours. Fingers crossed.

Your post prompted me to revisit their Facebook page. The vast majority of post are positive, however a few bad ones sour your feelings fast. I discounted the guy that says he had a dead dna30 board, not likely and the guy complaining about the color of his sharkskin as not being what he expected. That left a lady whose screen wasn't lined up (crooked) and a couple of batteries that were separating (not sure what that is). I think VS has a valid position regarding many of these situations, however, they didn't respond to one of these complaints to explain their point of view, or to remind people of the warranty. Any company that does not communicate with their customers shouldn't be in business. To put up a video of what I'm sure is a very expensive shark boat is like a slap in the face of customers with problems.

Clearly the introduction of a new product and accessories, along with SHARKWEEK caused a lot of buzz for VS and considerable sales. In my estimation, based on comments, both here and other sites, leaves me with the following conclusions.

1. Sales outpaced inventory.
2. Because of insufficient inventory there wasn't any product left for returns and problems (replacements).
3. They had insufficient staff available to get all of he orders out the door in a timely basis with good QC.
4. Showing an order as completed and sending a tracking number before being dropped off at USPS. (sometimes a lag of a day or two)
5. No staff being available for questions, complaints or even, on the phone sales.

Clearly these people are not completely prepared for a manufacturing, sales and distribution business. Lets hope for their sake they learn something from this. As good as the design is, they will fail, if they don't fix these problem, and soon.

 

[XBarbarian]

Well....I noticed a lot of angry posts on Facebook decided not to go that route. Doubt it would be productive. I called the Miami store and spoke with the manager. They don't handle corporate stuff. I explained the original ship date of 8/21 and asked for an update and when it might ship. I left my email,phone #, and order number with him. I mentioned I had spoken with Brian Walters previously and he was a great guy. The manager said he would give my info to Brian in the morning. Hopefully things will work out. I am glad Brian will get my message. Last week when I called corporate they had the voicemail on during office hours. Fingers crossed.

good work, newportlocal!

 

[cjvdh]

Your post prompted me to revisit their Facebook page. The vast majority of post are positive, however a few bad ones sour your feelings fast. I discounted the guy that says he had a dead dna30 board, not likely and the guy complaining about the color of his sharkskin as not being what he expected. That left a lady whose screen wasn't lined up (crooked) and a couple of batteries that were separating (not sure what that is). I think VS has a valid position regarding many of these situations, however, they didn't respond to one of these complaints to explain their point of view, or to remind people of the warranty. Any company that does not communicate with their customers shouldn't be in business. To put up a video of what I'm sure is a very expensive shark boat is like a slap in the face of customers with problems.

Clearly the introduction of a new product and accessories, along with SHARKWEEK caused a lot of buzz for VS and considerable sales. In my estimation, based on comments, both here and other sites, leaves me with the following conclusions.

1. Sales outpaced inventory.
2. Because of insufficient inventory there wasn't any product left for returns and problems (replacements).
3. They had insufficient staff available to get all of he orders out the door in a timely basis with good QC.
4. Showing an order as completed and sending a tracking number before being dropped off at USPS. (sometimes a lag of a day or two)
5. No staff being available for questions, complaints or even, on the phone sales.

Clearly these people are not completely prepared for a manufacturing, sales and distribution business. Lets hope for their sake they learn something from this. As good as the design is, they will fail, if they don't fix these problem, and soon.

I agree with you 100% and I am glad I didn't order one right away I am just seeing to many mixed reviews. I want to say it's a good product because I believe it is and I'm sure there are a lot of people who have had a great experience but then I read some reviews of others that haven't. The one negative review about the guy with the dead DNA board seems a little iffy but the lady complaining about the screen being crooked is probably a LEGIT issue. I just keep reading mixed reviews and I was getting ready to order one but now I am unsure what I want to do ... think I am going to wait and see how it plays out like everyone else. I do hope that all who ordered get there devices soon defect free! Fingers crossed for you folks!

 

[demik]

small part of me is worried that they might have used "refurbished" or "returned" rDNA's for the last couple orders to meet the sharkweek demand....

 

[MidwestGuy]

I ordered my rDNA on the 16th and got it on the 23rd, though the original arrival date was supposed to be Monday the 25th. No signs that this device is refurbished. I've been using it (testing it?) all day today and it's flawless in every way. I hope everyone else's are the same. Such a rock solid piece of hardware, I have absolutely nothing bad to say about it yet.

 

[cjvdh]

small part of me is worried that they might have used "refurbished" or "returned" rDNA's for the last couple orders to meet the sharkweek demand....

I doubt this ....

 

[xcrazydx]

Just ordered mine at 7:20 this morning with next day air, already shipped

That's BS! I ordered a week ago and it's still processing. So lame

Sent from my HTC One using Tapatalk

 

[Mikepresjr]

That's BS! I ordered a week ago and it's still processing. So lame

Sent from my HTC One using Tapatalk

Well I kind've jumped the gun on that one, it 'shipped' but UPS hasn't got it yet. It's been processing on their site all weekend.

 

[reeftivo]

Well I kind've jumped the gun on that one, it 'shipped' but UPS hasn't got it yet. It's been processing on their site all weekend.

Pretty typical of usps to not update anything over the weekends.
When you get yours I think you will love it. Mine is perfect! No issues at all! Solid, built very well with great tolerances and charges super fast. Mine just does what it was advertised to do! !

 

[Mikepresjr]

I wish I would've known VaporShark didn't ship on weekends before I sprang for the Next Day Air on Friday though. D:

Edit: Well I just got off the phone with VaporShark, I guess orders placed on 22nd and above are on back-order and mine should be shipped tomorrow. Blargh.