I received two Tankomizers with my last shipment. They were both used were dirty with e fluid inside and out. Not only did I have to clean them with boiling hot water and let air dry so, I didn't catch a communicable disease I had to figure out why they didn't work in the first place. I tried the paper clip method to clean(no surprise) the air hole in the atomizer. Still doesn't work. I have placed a complaint within customer service but, I feel I should post here as well to get some answers and to help others be aware of policies within volcano so they don't overlook their own safety.
I will try to remain objective but, as you may understand very upset. Products at times don't work and that's okay. If it was a simple defect I would not take the lengths I am now to complain. It is the fact I received used and obviously dirty product. There was no attempt to make them presentable. This doesn't make me feel I have any value to this company as a customer. This piece doesn't necessarily go into the mouth but, it's close enough to raise concern. The tanks that are placed in we're clean but, I don't know what was inside the Tankomizers that could have come through. I couldn't be certain things I were breathing in to my lungs didn't contain bacteria from its prior user or even other chemicals they may have caped. There are types of bacteria that can stay on a surface for weeks and months.
I would have thought Volcano would have taken some measures to keep their products safe. I see a disclaimers stating that due to the nature of this product returns exchanges are not given unless its defective or DOA. Seriously? So, you resold defective equipment to me from some other customer returned? Seeing Volcano understands the "nature" of this product, giving me a used one was obvious negligence to my own personal safety?
I hope this was an isolated incident which considerable measures will be taken to compensate my efforts and issues to fix my order or try to keep me as a customer. If not, I am considering returning everything I bought and giving my business to another company who cares. If this is policy, ECF members should be aware to thoroughly inspect and sanitize their products because someone else's mouth were on them. Volcano products aren't cheap and one would expect a little higher level of consideration and service.
I hope to hear from someone soon. I will post to others on how this was resolved. Shyla
I will try to remain objective but, as you may understand very upset. Products at times don't work and that's okay. If it was a simple defect I would not take the lengths I am now to complain. It is the fact I received used and obviously dirty product. There was no attempt to make them presentable. This doesn't make me feel I have any value to this company as a customer. This piece doesn't necessarily go into the mouth but, it's close enough to raise concern. The tanks that are placed in we're clean but, I don't know what was inside the Tankomizers that could have come through. I couldn't be certain things I were breathing in to my lungs didn't contain bacteria from its prior user or even other chemicals they may have caped. There are types of bacteria that can stay on a surface for weeks and months.
I would have thought Volcano would have taken some measures to keep their products safe. I see a disclaimers stating that due to the nature of this product returns exchanges are not given unless its defective or DOA. Seriously? So, you resold defective equipment to me from some other customer returned? Seeing Volcano understands the "nature" of this product, giving me a used one was obvious negligence to my own personal safety?
I hope this was an isolated incident which considerable measures will be taken to compensate my efforts and issues to fix my order or try to keep me as a customer. If not, I am considering returning everything I bought and giving my business to another company who cares. If this is policy, ECF members should be aware to thoroughly inspect and sanitize their products because someone else's mouth were on them. Volcano products aren't cheap and one would expect a little higher level of consideration and service.
I hope to hear from someone soon. I will post to others on how this was resolved. Shyla