OK, Joy with Eastmall finally sent me an email tonight. Now we're see what happens with this. Will update you all when I know more.
David
David
Very unhappy
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I know this is not funny
but I had to laugh
she forgot to click the send now button -- hahhahaahha
I reminded her and she discovered this - hahahahahah
All I know is EM has lost a lot of business because of the new website and bad CS. I only hope things turn around because they have great products. If Di was in China none of this bad CS stuff would be going on.
Was going to place a large order due to price but ill be standng by to see what happens first....
I'm coming from the same place.
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I was in dire straights to get some equipment supplies in and placed a short order with another supplier. Thought I would hold off on larger order until Eastmall got the website up and running again.
That happened. The website finally returned.
Then I read about the customer service issues and someone not getting refunded on over payments. These are just the people here in our forum that we know about.
I am glad I did not wait to get my much needed supplies in. I am still in need of placing a larger order. I want to. I am happy with the products I've ordered in the past. I have only ordered from the one time. Something seems odd here.
I guess all we can do it keep checking here at the forum. I'm going to wait until the 'bad' news messages turn to 'good' news messages. I hope the people here that have posted problems tell us when they get the problems resolved and questions answered so we know all is back to normal at Eastmall.
Di - I read your posts and I know you are staying (or trying) to stay up-beat and keep this forum active and upbeat. I keep reading your messages where you state you are relaying messages. I am wondering if your messages are falling on deaf ears?
Perhaps David needs to pop in here and tell us what is going on. Maybe that would give a few of us the confidence to place an order. Maybe not, but I don't think it could hurt. Has David updated us? Did I miss that posting?
I fear I have completely overstepped my bounds with this posting. It is something I have been thinking for several days. If I am thinking about it, you can bet there are many others reading this forum and thinking the same or similar things. Are things getting better? If yes, why aren't the posting here reflecting that? If no, why not, and when will they return to normal?
Respectfully submitted for your consideration,
Paula
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I was in dire straights to get some equipment supplies in and placed a short order with another supplier. Thought I would hold off on larger order until Eastmall got the website up and running again.
That happened. The website finally returned.
Then I read about the customer service issues and someone not getting refunded on over payments. These are just the people here in our forum that we know about.
I am glad I did not wait to get my much needed supplies in. I am still in need of placing a larger order. I want to. I am happy with the products I've ordered in the past. I have only ordered from the one time. Something seems odd here.
I guess all we can do it keep checking here at the forum. I'm going to wait until the 'bad' news messages turn to 'good' news messages. I hope the people here that have posted problems tell us when they get the problems resolved and questions answered so we know all is back to normal at Eastmall.
Di - I read your posts and I know you are staying (or trying) to stay up-beat and keep this forum active and upbeat. I keep reading your messages where you state you are relaying messages. I am wondering if your messages are falling on deaf ears?
Perhaps David needs to pop in here and tell us what is going on. Maybe that would give a few of us the confidence to place an order. Maybe not, but I don't think it could hurt. Has David updated us? Did I miss that posting?
I fear I have completely overstepped my bounds with this posting. It is something I have been thinking for several days. If I am thinking about it, you can bet there are many others reading this forum and thinking the same or similar things. Are things getting better? If yes, why aren't the posting here reflecting that? If no, why not, and when will they return to normal?
Respectfully submitted for your consideration,
Paula
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disappointing...I wasnt going to place a BIG order but i was looking on the site the other day and i was veeery close to ordering one of those 25 cartomizer packages but NOW....eeehhh...il wait with the rest of uz 
what can I tell you
all of this is being worked on,
I have talked with David today and all your points have been transferred from the old site to the new one
I stand corrected
it is being done
I am told within 24 hours it should all be done -
you now have a gift card which is worth its value in dollars
you can spend this on your orders.
This is one problem sorted
stand by for the next update
all of this is being worked on,
I have talked with David today and all your points have been transferred from the old site to the new one
I stand corrected
it is being done
I am told within 24 hours it should all be done -
you now have a gift card which is worth its value in dollars
you can spend this on your orders.
This is one problem sorted
stand by for the next update
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I am a little embarrassed,
but we discovered that the email on the new website
was misdirecting
so thats why cs didnt get any of them-
ooooops,
sorry but is fixed now
please forgive this silly mishap,
we have it fixed now.
They are working their little azzzzes off to catch up now - haha
but we discovered that the email on the new website
was misdirecting
so thats why cs didnt get any of them-
ooooops,
sorry but is fixed now
please forgive this silly mishap,
we have it fixed now.
They are working their little azzzzes off to catch up now - haha
Di this is not true. I just check and I don't have a gift card or points. I sent two emails asking for my points to be transfered.
I stand corrected
it is being done
I am told within 24 hours it should all be done -
sorry Harpo,
I got your hopes up there --
bear with us it is coming ------
Hello to all Eastmall Customers,
For all the customers and those seeking support,
We are very sorry for the problems recently with email and CS.
We have just discovered there was a misdirect of the CS emails from the new website-
This has been taken care of now,
this was just discovered today- and this is why we did not get any email in the CS.
Now we have all the email forwarded to CS ,
and we are working as fast as we can to get back to you all.
Please forgive the delays,
we will be working hard to answer to you all as soon as possible
We are also beginning transfering the points to your new account from the old web,
within 24 hours , all the customers who emailed me with name and email
in both web will have my email stating how many points have been credited to your account,
you will receive a gift card with the value of your points, you may use these points in your future orders.
If you did not email me yet for transfer of your points,
please feel free to email sales@eastmall.net with your information. thank you
we apologise for all this inconvenience,
and hope we can have everything working properly again very quickly for you.
Warmest Regards, David Yang.
For all the customers and those seeking support,
We are very sorry for the problems recently with email and CS.
We have just discovered there was a misdirect of the CS emails from the new website-
This has been taken care of now,
this was just discovered today- and this is why we did not get any email in the CS.
Now we have all the email forwarded to CS ,
and we are working as fast as we can to get back to you all.
Please forgive the delays,
we will be working hard to answer to you all as soon as possible
We are also beginning transfering the points to your new account from the old web,
within 24 hours , all the customers who emailed me with name and email
in both web will have my email stating how many points have been credited to your account,
you will receive a gift card with the value of your points, you may use these points in your future orders.
If you did not email me yet for transfer of your points,
please feel free to email sales@eastmall.net with your information. thank you
we apologise for all this inconvenience,
and hope we can have everything working properly again very quickly for you.
Warmest Regards, David Yang.
Thanks Harpo,
I hope all will be fixed really soon, and all back to normal again soon.
I am so proud of you all,
you have been so patient with all these little problems,
we are not the greatest at websites work,
but we are doing our best-
we have nearly got it now-
with the cs and points getting fixed,
I hope this is the last of the biggies anyways - hahahaha
Thanks Di, I got an email from David this morning re:my charger problem. I feel better and will now be placing my order. I think what this points out to everyone is the importance of communication. We can be patient if we know what the problem is, but no communication makes us uneasy.
Yes, I agree,
sometimes we do keep quiet,
but also sometimes
I tell you much more than I should
about what is going on behind the scenes,
but I do believe that if I talk to you all,
you can understand what we are doing,
and how we are stuffing up sometimes, hahaha
and hopefully - you will see us as real people
just like yourselves,
who do stuff up from time to time,
but we do really try to make things right as quickly as we can.
I love Eastmall,
and I love this forum,
I really do love the people in here,
please post here when you have had your issue cleared and fixed,
it will give others who are hesitant the confidence to go ahead.
we do not claim to be perfect,
but we do try to do right by you all,
even if it takes a little time to get it all sorted out.
it will give others who are hesitant the confidence to go ahead.
we do not claim to be perfect,
but we do try to do right by you all,
even if it takes a little time to get it all sorted out.
thanks Di
Just placed a large order. site is slow but works very well. no hitches. good transaction. site is working good.. thanks
Thank you doots,
good for you, thanks for your support-
and yes, I must admit the site has been slow all day today, but has been ok up till now,
I will tell David, maybe the web guys can do something -
hahahahah or maybe they already did something -
oooooooooops, --
maybe thats why it is slow today - hahaha
OMG hahaha -- stoppit -- I am so norty !!! hahahaha8-o
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