I have sent emails to Eastmall about the bad batch of LR atties i got from them and they will not reply! also they got a double payment for that order too, which I told them too. What is going on????? 
Very unhappy
- Thread starter DMS2009
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I also told them for the over payment that they could just sent me a riva instead of refunding the money and they won't reply !
Hi Dm,
I am sure they will make it right. They are a good vendor. They might not have gotten your email.. I would hang on. I am sure everything will be ok..
I am sure they will make it right. They are a good vendor. They might not have gotten your email.. I would hang on. I am sure everything will be ok..
yah they are very busy with the new site, dont worry at all they are exelent vendors and if there is any problems they will fix it
I have sent emails to Eastmall about the bad batch of LR atties i got from them and they will not reply! also they got a double payment for that order too, which I told them too. What is going on?????
As other members have said here --
Eastmall is extremely busy at the moment -
with new site going up
and more to the point in your case
with the changeover of staff in the Customer Service
please have some patience,
I am sure they will get back to you soon,
if you hear nothing this week,
please send your issue again,
make sure you send to the
new Customer Service email
make sure you put
your order number
your forum name and real name
write it clearly and briefly so it it easy to understand.
[FONT="]For the past few weeks,
Customer Service has been done –
and will now continue to be done –
by Joy from the China Offices.
Customer Service :- go to home page of new website
and click on [COLOR=red]* Warranty Claims *
[/COLOR]
[/FONT][FONT="]Get LIVE online Help from The Boss -- hahahaha[/FONT]
[FONT="] Please talk to David ** LIVE ** in – *** Online Support ****
[/FONT]thank you.
I'm sure they will catch up soon.I checked this morning and my points have been transfered so hopefully I will receive an answer to my indulgence button problem soon.I have sent emails now to three different addresses,hopefully one will return an email this week.
I'm sure they will catch up soon.I checked this morning and my points have been transfered so hopefully I will receive an answer to my indulgence button problem soon.I have sent emails now to three different addresses,hopefully one will return an email this week.
I am sure they will
Di, can't you help me out on this matter, still haven't heard a word from eastmall. I had to order atties from another supplier! $120. down the drain....
please send me the order number and a VERY brief explain of the issue-
I will pass it to Joy- ( new CS officer)
thank you.
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D [COLOR=darkred said:
I have sent numerous emails to the NEW email address to David personally and to the gmail address since I placed my order on 7/23 and have yet to get a response on what is going on. Maybe instead of working on the site they should concentrate on the orders they have ALREADY BEEN PAID for and get them shipped. That was what made EM "the" site for supplies was their customer service, too bad they lost Ed, he was always on top of things and kept me informed of any situation or delay!
I'm interested in weather this was resolved as I checked this thread before making a purchase. I will wait until I see a responce.
DMS2009
JoyceTee
my name
and many others ------
I have passed all of your PM and messages on
and forwarded everything you send to me
and post here
I pass them all on for you --
I can do no more than this --------
JoyceTee
my name
and many others ------
I have passed all of your PM and messages on
and forwarded everything you send to me
and post here
I pass them all on for you --
I can do no more than this --------
I have to agree. Their priority should be customer response. No one likes to be ignored. I too have an issue that I've not been able to resolve. Just an email letting me know that they will get to it would great.
Thanks Di, maybe they will get back to me soon, as I'm holding my breath !
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I can only suggest that any of you having trouble with CS and no response,
please go and get on the live online chat on the website-
Talk to David, please -----
please go and get on the live online chat on the website-
Talk to David, please -----
I did that, they were offline, they said to leave a message and they would get back within 24 hours. That was last week one day. I need to place an order but I'm afraid to. I really don't know what else to do. Di, I guess you are caught in the middle but if you have any pull at all could you please help us. Thanks
I do everything I can,
I pass on all your messages to CS and to David when you sak me to - this is all I can do -
as you say, I am caught in the middle,
I can do no more than to pass on all your messages,
it is up to them to answer them.
please try to get david in the online chat during business hours 9am to 5pm weekdays---------
I have now - this morning -
told David of all these complaints - Again -also-
I was going to place a big order but I think now I will wait till this is all sorted out.
I don't like the fact that people are not receiving response from support.
The new website thing has gotten very old hat as far as I am concerned..
There is no reason not to contact your buyers that have problems..
I will wait.
I don't like the fact that people are not receiving response from support.
The new website thing has gotten very old hat as far as I am concerned..
There is no reason not to contact your buyers that have problems..
I will wait.
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