Volcano Magma Kit & Customer Service Issues...
- Thread starter Katt718
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Whats going on?
BTW before you get angry at the supplier you should know that some people do have allergic reactions to PG, or VG based juices. That could very well be the issue. I too have had some issues/ with volcano products but i find they have wonderful customer service. Typically responding within a day or so after my email. If you try to call be sure to leave your name, order number, and your issue. Remembering that they are Hi timezones as well.
Hopefully this will help you out.
vape on!
BTW before you get angry at the supplier you should know that some people do have allergic reactions to PG, or VG based juices. That could very well be the issue. I too have had some issues/ with volcano products but i find they have wonderful customer service. Typically responding within a day or so after my email. If you try to call be sure to leave your name, order number, and your issue. Remembering that they are Hi timezones as well.
Hopefully this will help you out.
vape on!
They are closed till after labor day so if you are not getting a reply to your problem that is why. I have always gotten good service from Volcano, but I hate the Magma carts and all other carts for that matter. I prefer cartomizers or dripping. I would recommend buying some 510 cartomizers from another vendor and filling them with your own juice.
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if their carts are making you sick i wouldn't be surprised if you have an allergy to PG or VG.
i havent tried their juice yet but those are pretty strong words if you havent given them a chance to help you out
If it makes you sick thats one thing. If you get bad customer service... Thats all together differant. I want to hear all about it. There no no no excuse for bad customer service. I really hate that. I dont care how good your product is, if you dont know how ot deal with your customers......I'm not dealing with you.
First off, I'm aware of the PG & VG allergy issue thing. This is not my issue. I have a Vapor King & a Green Smoke. I've also tried my friend's Blue. I've had no issues with any other carts or cartomizers.
I did give them a chance to resolve the issue & they would not. They refuse to even consider that there could be something wrong with the carts they sent me. I asked them to investigate the carts for possible contamination & they will not even consider that the carts could be bad. Emailed their customer service & spoke to them on the phone. I tried posting on their forum last night. I got responses from several people, most of which were really nasty. The Volcano employees responses were the worst because they were employees. The way they treated me is as nauseating as their carts.
If anyone is interested in hearing more about this situation, or thinks they can help. Please let me know. It's a lot of info, so I didn't want to bother posting it all out here if no one is interested.
Please keep in mind that I'm not a blogger or frequent forum user so I'm not familiar with some terminology. One of the Volcano forum posters called me a troll last night. Not sure if he means the ugly under the bridge type fairy tale thing which is ridiculous considering he looked like the guy that Sandra Bullock just dumped but less attractive (had a pic attached) or if troll means something else in blog/forum terminology.
I did give them a chance to resolve the issue & they would not. They refuse to even consider that there could be something wrong with the carts they sent me. I asked them to investigate the carts for possible contamination & they will not even consider that the carts could be bad. Emailed their customer service & spoke to them on the phone. I tried posting on their forum last night. I got responses from several people, most of which were really nasty. The Volcano employees responses were the worst because they were employees. The way they treated me is as nauseating as their carts.
If anyone is interested in hearing more about this situation, or thinks they can help. Please let me know. It's a lot of info, so I didn't want to bother posting it all out here if no one is interested.
Please keep in mind that I'm not a blogger or frequent forum user so I'm not familiar with some terminology. One of the Volcano forum posters called me a troll last night. Not sure if he means the ugly under the bridge type fairy tale thing which is ridiculous considering he looked like the guy that Sandra Bullock just dumped but less attractive (had a pic attached) or if troll means something else in blog/forum terminology.
Oh and they removed my post from their forum. I did not use any inappropriate language but I'm assuming they didn't want other people to see the responses that their own employees posted. I'm sure they also don't want info out there about their carts making someone ill.
Well, I'll jump in. I'm a devoted Magma user, and frequent the Volcano forums. I can't specifically speak to the thread you're talking about, since I didn't see it. Over the many months I've been vaping, I've had nothing but positive experiences from Volcano and their CS. Obviously, not every one will like their product. Me personally, I don't particularly care for Volcano's juices at all. Figured that out, and went on and proly won't buy juices from them again.
As far as the troll bit, there has been a couple of occasions that someone deliberately put negative comments on their (and other) forums for the sole pupose to slander. Those are the trolls that was being alluded to. Again, not knowing the language you used, but typically the moderators or members don't go slamming negative remarks because they're negative.
But being objective, I'd like to hear specifics that you had with their C/S.
As far as the troll bit, there has been a couple of occasions that someone deliberately put negative comments on their (and other) forums for the sole pupose to slander. Those are the trolls that was being alluded to. Again, not knowing the language you used, but typically the moderators or members don't go slamming negative remarks because they're negative.
But being objective, I'd like to hear specifics that you had with their C/S.
I've found that devoted Magma/Volcano users get very defensive about any negative comments made about Volcano customer service & products at least on the Volcano forum. I wonder as to the number of users on the Volcano forum who are actually being compensated to post positive remarks & pick apart any negative ones. I noticed Volcano employees chatting & apparently PMing with some of the supposedly non-Volcano compensated users in live chat before they responded to my post. Not only was my post deleted but I can no longer access my Volcano forum account. I had no intention of posting again but I was curious to what extent Volcano was going to go to ensure that I did not share my experience with other e-cig users.
I am surprised that I was not encouraged by Volcano to send the carts somewhere FDA/CDC/Lab to have them screened for contamination. Particularly because they were not willing to do so. If they are apparently so confident in the safety of their products, why not encourage me to have them tested? Instead the Volcano staff seemed very uncomfortable with this & consider it to be some sort of threat. That was the word used by the telephone customer service manager that I spoke with.
My purpose of posting on the forum was actually to get some help. I had hoped one of the moderators would have some ability to intervene with customer service to get our issue resolved. I also wanted to know if other Volcano users who were not sensitive to PG had experienced any symptoms from using the Magma carts.
I am surprised that I was not encouraged by Volcano to send the carts somewhere FDA/CDC/Lab to have them screened for contamination. Particularly because they were not willing to do so. If they are apparently so confident in the safety of their products, why not encourage me to have them tested? Instead the Volcano staff seemed very uncomfortable with this & consider it to be some sort of threat. That was the word used by the telephone customer service manager that I spoke with.
My purpose of posting on the forum was actually to get some help. I had hoped one of the moderators would have some ability to intervene with customer service to get our issue resolved. I also wanted to know if other Volcano users who were not sensitive to PG had experienced any symptoms from using the Magma carts.
To the best of my knowledge, no one without an alergy has reported symptoms. I am defensive about Volcano, cause I've had the displeasure of dealing with one of those trolls (posted the exact same comment on a couple of different forums as we found out). Again, not sure the tone of your conversation with the CS or on the forum, I'm not sure how or why the defense. Question, what flavors were you using?
Just thinking, one question was just raised on the forum the other day about specific alergies. Could it be of a specific alergy other than that of PG/VG? Something like with pineapple? I have also heard of one individual having a reaction with a juice from another company, not the whole stock, just one of the juices.
Just thinking, one question was just raised on the forum the other day about specific alergies. Could it be of a specific alergy other than that of PG/VG? Something like with pineapple? I have also heard of one individual having a reaction with a juice from another company, not the whole stock, just one of the juices.
I'm not sure I saw the post you're talking about, but here's my take on it if you want it:
1) The carts sometimes leak. Your husband (or boyfriend, I forget which) posted that the carts were sticky on the outside. This happens, its not always pleasant, but as you work more with e-liquid you'll get used to a little extra getting on the outside of your carts, or on the outside of your drip tip/carto. Wipe em off and vape on.
2) I was told (this is just 2nd hand information) that you got a mouthful of juice when using the PV you purchased. My guess, and I wasn't there, so yes its a guess, is that you either swallowed part or all of that juice and that is what made you sick.. unless of course you do find out you have an allergy to something in the juice. Leaking pre-filled carts is commonplace, I've had it happen from Blu, Volcano, and generic ones I've purchased. Any time you get e-liquid in your mouth, spit it out.. do not swallow it! Rinse your mouth out with water if you need to. Swallowing e-liquid can and will make you sick.
3) The carts are sometimes over-filled by the factory. Because the FDA is causing so many problems, you won't find too many pre-filled carts in the US. They come from China, and their quality control is probably lacking a bit. You get used to it. When they are overfilled, they can leak into the atty chamber and back through the mouthpiece and cause you to get e-liquid in the mouth. It happens, refer to #2.
4) Volcano to my knowledge does not offer a money-back warranty. I believe this is what was demanded (at least by your husband/boyfriend if not by you). They do however offer a 1-year replacement warranty on all of their products except the atomizers.
As far as them being contaminated.. I doubt it. If you want to send them somewhere for testing, feel free. But be warned, by handling and using them you have already contaminated them with any bacteria you have on your hands. Your results would be skewed.
As far as posters getting defensive, I have no doubt this happens. I've done it. Others have done it. Usually it is in response to troll-like posts that say 'your product sucks', 'cs sucks' etc. Happens with most vendors from time to time.
As for anyone, not just Volcano customers, who is using pre-filled carts, dripping, dipping, cartos, etc. If your cart leaks, wipe it off and try again. If you get liquid in your mouth, do not swallow it. Nicotine can and will make you sick if you ingest it because it gets absorbed much more thoroughly than it does by your lungs, not to mention some of the things vendors use to flavor e-liquids can also make you sick if you ingest them. I'm really sorry you had a bad experience, and hope you give vaping another try whether it is with Volcano or not. Regardless, be more careful with e-liquid, keep it out of the reach of children, and above all.. enjoy vaping.
Oh.. FYI, we are not compensated for posting good comments in the forums. We're only there to try and help other customers get the hang of vaping, just like the users of this forum. The unfortunate sad fact of the Internet is that it makes people feel 10 feet tall and bulletproof. People say and do things they would never do in person because they feel safe doing so on the Internet. I am sorry you had such a bad experience, I assure you the people who were being defensive also were having a bad experience.
Spliner
1) The carts sometimes leak. Your husband (or boyfriend, I forget which) posted that the carts were sticky on the outside. This happens, its not always pleasant, but as you work more with e-liquid you'll get used to a little extra getting on the outside of your carts, or on the outside of your drip tip/carto. Wipe em off and vape on.
2) I was told (this is just 2nd hand information) that you got a mouthful of juice when using the PV you purchased. My guess, and I wasn't there, so yes its a guess, is that you either swallowed part or all of that juice and that is what made you sick.. unless of course you do find out you have an allergy to something in the juice. Leaking pre-filled carts is commonplace, I've had it happen from Blu, Volcano, and generic ones I've purchased. Any time you get e-liquid in your mouth, spit it out.. do not swallow it! Rinse your mouth out with water if you need to. Swallowing e-liquid can and will make you sick.
3) The carts are sometimes over-filled by the factory. Because the FDA is causing so many problems, you won't find too many pre-filled carts in the US. They come from China, and their quality control is probably lacking a bit. You get used to it. When they are overfilled, they can leak into the atty chamber and back through the mouthpiece and cause you to get e-liquid in the mouth. It happens, refer to #2.
4) Volcano to my knowledge does not offer a money-back warranty. I believe this is what was demanded (at least by your husband/boyfriend if not by you). They do however offer a 1-year replacement warranty on all of their products except the atomizers.
As far as them being contaminated.. I doubt it. If you want to send them somewhere for testing, feel free. But be warned, by handling and using them you have already contaminated them with any bacteria you have on your hands. Your results would be skewed.
As far as posters getting defensive, I have no doubt this happens. I've done it. Others have done it. Usually it is in response to troll-like posts that say 'your product sucks', 'cs sucks' etc. Happens with most vendors from time to time.
As for anyone, not just Volcano customers, who is using pre-filled carts, dripping, dipping, cartos, etc. If your cart leaks, wipe it off and try again. If you get liquid in your mouth, do not swallow it. Nicotine can and will make you sick if you ingest it because it gets absorbed much more thoroughly than it does by your lungs, not to mention some of the things vendors use to flavor e-liquids can also make you sick if you ingest them. I'm really sorry you had a bad experience, and hope you give vaping another try whether it is with Volcano or not. Regardless, be more careful with e-liquid, keep it out of the reach of children, and above all.. enjoy vaping.
Oh.. FYI, we are not compensated for posting good comments in the forums. We're only there to try and help other customers get the hang of vaping, just like the users of this forum. The unfortunate sad fact of the Internet is that it makes people feel 10 feet tall and bulletproof. People say and do things they would never do in person because they feel safe doing so on the Internet. I am sorry you had such a bad experience, I assure you the people who were being defensive also were having a bad experience.
Spliner
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Im almost sorry katt718.... but in knowing the truth behind the madness you, yourself removed the post in the(Volcano) forum. The mods there removed the thread because without the first initial post you made the whole thread is pointless... Lets be honest even if the cart did make you sick, I am sorry to hear that. Yet you cant expect one of the quickest growing ecig companies to reply to you within minutes of the email.
Katt stop trolling.
PCe
I remember your post. It was deleted because you deleted your post so it kind of defeated the purpose of the entire thing.
And you asked for our opinion, we gave it. We might have been a bit defensive but you came in with a bad attitude and whether or not I was a loyal customer I would have reacted that way. Had you calmly explained your situation, we would have responded as such.
And also, I take offense to you saying we were compensated for the posts we made, I can assure you, I spend a lot of money at Volcano and don't get anything in return but what I pay for.
And like I said in your previous post, if they had more than one person complaining about getting sick from using the carts (that didn't ingest it) that would have been a different story. My favorite juice is from DIYFlavorshack. You know what happens when I accidentally swallow it? I get sick.
There is a no return policy and they offered you 80%. That was very reasonable. You explained your whole situation in the Volcano forum (before deleting it) so why not here? You can't really ask for advice or vent without explaining everything (or at least something other than a vague sentence.)
And you asked for our opinion, we gave it. We might have been a bit defensive but you came in with a bad attitude and whether or not I was a loyal customer I would have reacted that way. Had you calmly explained your situation, we would have responded as such.
And also, I take offense to you saying we were compensated for the posts we made, I can assure you, I spend a lot of money at Volcano and don't get anything in return but what I pay for.
And like I said in your previous post, if they had more than one person complaining about getting sick from using the carts (that didn't ingest it) that would have been a different story. My favorite juice is from DIYFlavorshack. You know what happens when I accidentally swallow it? I get sick.
There is a no return policy and they offered you 80%. That was very reasonable. You explained your whole situation in the Volcano forum (before deleting it) so why not here? You can't really ask for advice or vent without explaining everything (or at least something other than a vague sentence.)
If you did in fact get juice in your mouth, then that is what made you sick.....As been mentioned by a few people here.
Also, with the Magma carts being so full, the first 3-4 drags should be taken with the LED end at and angle of 90 degrees or more (pointing slightly up). This will not let gravity pull the extra displaced juice into the atty and then pulled into the mouthpiece by your inhaling. That is how you get juice in the mouth. Ick.
If that happens, take the cart off, readjust the filler material with a paper clip or something, pull the inner cart out and wipe it off, also wipe out the mouthpiece. Reassemble and you are good to go.
Additionally, I can assure you that I also, do not receive anything for saying good things about Volcano. I have been a loyal customer of theirs for 10 months, and have spent hundreds and hundreds of dollars with them, and have over 1300 posts on those forums. I speak up, because I believe in them, and if you give them the chance, they do fix their CS issues. Every problem that I have had has been dealt with in a very professional manner and always fixed to benefit me...their customer.
I have tried just about every model of ecig on the market and own 5 different mods. In my opinion, bang for the buck, you cannot beat what the Magma brings to the table. The attys perform great, they are extremely durable, and last forever with proper care. Not too mention they work well at 5v as well as the normal 3.7v and work well on all my mods.
Get some juice you like from an online juice vendor, get some blue foam to modify the carts, and use that combo on your Magma. It will beat anything else that you have.
Hope that helps, and good luck!
Also, with the Magma carts being so full, the first 3-4 drags should be taken with the LED end at and angle of 90 degrees or more (pointing slightly up). This will not let gravity pull the extra displaced juice into the atty and then pulled into the mouthpiece by your inhaling. That is how you get juice in the mouth. Ick.
If that happens, take the cart off, readjust the filler material with a paper clip or something, pull the inner cart out and wipe it off, also wipe out the mouthpiece. Reassemble and you are good to go.Additionally, I can assure you that I also, do not receive anything for saying good things about Volcano. I have been a loyal customer of theirs for 10 months, and have spent hundreds and hundreds of dollars with them, and have over 1300 posts on those forums. I speak up, because I believe in them, and if you give them the chance, they do fix their CS issues. Every problem that I have had has been dealt with in a very professional manner and always fixed to benefit me...their customer.
I have tried just about every model of ecig on the market and own 5 different mods. In my opinion, bang for the buck, you cannot beat what the Magma brings to the table. The attys perform great, they are extremely durable, and last forever with proper care. Not too mention they work well at 5v as well as the normal 3.7v and work well on all my mods.
Get some juice you like from an online juice vendor, get some blue foam to modify the carts, and use that combo on your Magma. It will beat anything else that you have.
Hope that helps, and good luck!
We are not involved nor show interest in what goes on in other forums,But we are interested in what goes on here @ ECF and it's community.
Please do not bring any of the back and forth from there to here.. it not only disrupts the community, but shows no sign of being beneficial.
If anyone needs advice on an issue there are plenty of members here that are willing to offer their advice, but presentation is the key.
This place isn't here to bash, but at the same time there is nothing wrong with posting problems leaving it open for the ability to actually help or support you through the situation.
Since Volcano is not a registered supplier here (as far as I know) there isn't much we can do. If they were registered here all I can say is report it to the Administration for them to review.
I am closing this thread to give the OP a chance to repost a thread that is closer to the purpose that was intended for this thread ( I believe I already covered one of them)
Please do not bring any of the back and forth from there to here.. it not only disrupts the community, but shows no sign of being beneficial.
If anyone needs advice on an issue there are plenty of members here that are willing to offer their advice, but presentation is the key.
This place isn't here to bash, but at the same time there is nothing wrong with posting problems leaving it open for the ability to actually help or support you through the situation.
Since Volcano is not a registered supplier here (as far as I know) there isn't much we can do. If they were registered here all I can say is report it to the Administration for them to review.
I am closing this thread to give the OP a chance to repost a thread that is closer to the purpose that was intended for this thread ( I believe I already covered one of them)
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