I don't buy things to support people who are better off than I am. I buy things that I think I want and are of value to me. Not everyone has hundreds of dollars to spend to see if they like a product. Nor is everyone looking for a 'family' based on mutual purchases. I think this exclusivity you all seem to cherish so much turns off a lot of potential buyers. Sell a product based on its merits and value, not on some hokey idea that a person receives a new family because they spend a couple of hundred dollars on an object. Look at provari, same kind of thing. Is it a good product? From all accounts it is, but I'll never own one at the prices they ask. I just want a device that works correctly at a price I consider worth it, whether it's made in the USA, China, or Canada is not really a concern of mine. It's a luxury to be able to buy expensive goods over inexpensive ones. It's a bummer for the individual whose creation is cloned but that is the nature of business. I"ve looked at REO's and never really understood the perceived value. It's not really an exclusive club if anyone who plunks down a couple of hundred dollars can join. Sorry.
I'm not one to argue with your own opinion, to which you have every right, but methinks you have a few misconceptions. The "family" idea is meant in jest, but there IS a wonderful community of REO users, that are more than willing to share their knowledge and advice, all to make the experience that much better for EVERYONE. I'd put Robert's customer service above and beyond what anyone could "reasonably" expect, and the device itself, is quite well engineered, made of the best materials, and lasts and lasts. I've been vaping them since 2011 and I wouldn't even consider using anything else, though I still watch all the "latest and greatest" with interest.
There's nothing "exclusive" about owning a REO, as you pointed out, anyone can, and IS, always welcomed into the "community" with open arms.
Are some folks "over the top" with their praise of such a simple device? Possibly, but I still have, and use, the same one I bought 4 years ago, and it's never let me down. Add to that, that I no longer have to carry a bag full of batteries, juice, atomizers, wire, cotten, silica or whatever, and it's easy to see WHY people are so enamoured of them. It's pretty darn near as simple and reliable as cigarettes, just without the cost and health risks.
I know it *seems* pricey, but it's a one-time purchase. Spread out over years and years of use, they're actually far cheaper than most anything else you buy, whether quality or complete crap. I've only seen 1 or 2 REOs that actually ceased functioning, and those were because what they went through would kill a normal human. I've even seen some that have had those kind of things happen to them be resurrected to full functionality, not by Robert, but by folks that just putter their way through and manage to get them going again.
I truly think, if you bought one, and gave it a chance, you'd realize how very special they are. There simply isn't anything else that produces the reliability and ease/simplicity of use, of a REO. The only "exclusivity" here is the 2 groups, those that have realized what a REO really is, and those that haven't (yet).