Please don't use abbreviations. Mine is My Vapor Store, they're making a fortune off me!
I went through that with Vape NW. Take the pictures of the defective product and send them and no problem. Also contact them on Face bookI'd been spending most of my vape budget at vapenw lately. However, this may change because although their prices are pretty low and they ship quickly, I did get one defective product, and dealing with their "customer service" has been a bit of an ordeal. They are apparently content to just forget about you unless you stay on their butts, dismissing ignorant, canned questions and "fix it yourself" suggestions, then demanding a return label.
I went through that with Vape NW. Take the pictures of the defective product and send them and no problem. Also contact them on Face book
I use Vape NW mostly unless I need some Flavors or Nicotine too and then I'll use My Freedom Smokes