When are they going to open?

[jellis1414]

I was in... ordered and everything but since I am a new member - I was kicked out while making the Payment... Extremely frustrating. Lets see if they really have good customer service or not? You would think since you were one of the first 40 customers, you could finish making your order, not just get kicked out?

Other sites that have limits, limit to the first 40 that log on? not the first 40 that pay? Hmmmm??

 

[Tempus Fugit]

I was in... ordered and everything but since I am a new member - I was kicked out while making the Payment... Extremely frustrating. Lets see if they really have good customer service or not? You would think since you were one of the first 40 customers, you could finish making your order, not just get kicked out?

Other sites that have limits, limit to the first 40 that log on? not the first 40 that pay? Hmmmm??

Interesting jellis1414, let's address this. Nothing happened to you since you are a new member. You had just as much chance as anyone else did to get an order in. We do not have the "allow orders from first 40 people logged in instead of the first 40 people that actually place one" feature in our system, so there is no way to control that. This was a first come first serve thing and we had to manually close the site down. We also took 46 orders instead of just 40. LOTS of people got kicked off in the middle of the process like yourself. For that I am very sorry, but there is nothing we could do about it. Ms T feels terrible that she can't take everyone's orders, but there is just no way possible right now. We had no idea how long it would take to get 40 orders, and we were planning on leaving it up for hours if necessary. Well, it took four minutes.

Ms T has been considering doing another opening, but from the torrent of angry emails I received from people who couldn't make the cut, she is starting to question whether it might be better just to stay closed for the time being until the first week of December when she is moved in. We aren't talking a huge amount of time here, please, just understand that the lady has to move! I am astounded with the number of people who will put their desire for an e-juice ahead of someone else's quality of life and needs for space. Especially when that person is making this entire move in a short period of time to improve the business.

Many of you have been saying nice things to me in email (or here in this thread), some even after being kicked from the process tonight. I thank you all for hanging in there, and this all will soon pass. I'm not sure how much Ms T will come on ECF herself in the near future, she is getting sort of discouraged by the negativity and prefers to keep this whole experience as positive as possible. You see, this IS a positive thing and aside from a few people who just seem to want her to feel bad because they can't have, most are being encouraging, toughing it out, and looking forward to brighter days. Things should be better off way before Christmas! It's not long to wait. I hope I can stop repeating myself soon.

Brandon
Ms T's Bakery

 

[Scottitude]

Sorry your order didn't go through. I thought I got kicked out at the last second until I checked email & saw the order confirmation & payment acknowledgment.

Based Ms. T's last update, looks like I barely squeaked through at order number 40.

And that was at 10:03!


ETA:
(40 out of 46 is still pretty close. Whew!)

 

[Samie]

Wow, I'm sorry people are being so stupid!! I'm grateful that y'all gave us the chance.

I hope that if T can handle it, we might get another. Tell her to ignore all the negativity!! I know it's hard to, but the mature people in the group understand and love you and will still be here when you open again. Take your time and do what you need to do. If you can't or decide not to open until you are moved AND SETTLED IN, great! Take time for yourself. We'll still be here.

*Hugs*

 

[adamgdup24]

People give Mrs t a break OMG. use another vendor for 2 weeks and stop trying to knock her. She is moving for at least one reason to make our waits less. I know her juice is awesome. But there are other juices that are very good. I mean why would people give her anything but support through a hard time. Have some of you never moved and I don't mean across town. Try moving 700 or so miles and dealing with all you .......s sending hostile emails. I know how you feel Mrs t the army moved me and my family all over the world literally for 5 years. Don't let these people ft you down. Your juice is amazing and its making people nuts for the shortage. You are the only vendor I can say that I love every juice so far. Keep your head up and take care of yourself. If you get tired of these people hatin send me a pm ill cheer you up or try. Thanks for the great juice uprooting your whole life partially for us.

 

[adamgdup24]

ill be here to order a nice big bottle of snickerdoodle 24mg when you get settled in and ready don't rush for these unappreciative butts

 

[nicosnack]

I am astounded with the number of people who will put their desire for an e-juice ahead of someone else's quality of life and needs for space. Especially when that person is making this entire move in a short period of time to improve the business.

I'm not sure how much Ms T will come on ECF herself in the near future, she is getting sort of discouraged by the negativity

Y'know, I have real mixed feelings about all this, particularly how communications have been managed, and your own attitude. First, as was posted in another thread: couldn't you guys have sent out an email to your regulars weeks ago, with a head's up? As another said, some of us only go to order. We're not on Facebook, nor checking in here every week. Second, your web site goes down, says something about being back in a few days, but doesn't have a date on the message. A customer frustration experience that was totally due to carelessness on your part.

You are dealing with nicotine addicts. So, you're "astounded" that your customers are relying upon you, and might freak if their supply is low and their dealer unobtainable, and is communicating poorly? Really?? Don't ever blame your angry, frustrated customers, when their anger and frustration is justified. And no, I've not written any angry missives... I completely forgot about the 10:00 pm window of opportunity, but this really shows bad customer relations.

Ms. T might not come back to this Forum becuase she herself angered much of her customer base? You guys really need to rethink your PR and relationship with your customers. No offense, but this isn't the first time you guys have, in essence, attacked and blamed your customers, and, frankly, whined like children over your poor communication skills: "I just won't go on that forum! So there!" I mean really... rethink this attitude. It has also shown repeatedly in the past when new people freak over the unusual wait times. Your messages about this on your site are off-putting, with the negative attitude towards your customers, it should also be in multiple places. Again, poor communication on your part... not the customer's fault.

I sincerely hope you complete this by early December, but I doubt that will be the case. Its a dangerous move... people will have to try other vendors, you've alienated at least some, if not many of your regular customers (including this one) and you may well lose some customers... I mean, the juice I'm vaping right now isn't that bad, was cheaper, and came withing three days. Just sayin'...

 

[jdrewry]

Moving is a stressful thing, regardless of if it's work-related or not.

Stay closed until the first-second week of December. Release a newletter announcing the re-opening, along with a coupon or two.

I'd like to think that, at this time of year, people would be mnore forgiving and understanding that moving not only your business, but your family, is no easy task. If many people think it's a snap, come visit some of these families in Central Jersey, who've lost everything to Hurricane Sandy.

A small delay waiting for your e-liquid? It's a small thing, really--nothing to get upset about. Remember, things could ALWAYS be worse.

 

[zipthehuh]

Moving is a very stressful thing. I was able to squeak in an order, as her Orange creamsicle is my new all day vape. I was even more surprised to have a tracking number when I woke up. hopefully it will get me through til she reopens

 

[smitty727]

Very well said nicosnack. I totally agree.

Y'know, I have real mixed feelings about all this, particularly how communications have been managed, and your own attitude. First, as was posted in another thread: couldn't you guys have sent out an email to your regulars weeks ago, with a head's up? As another said, some of us only go to order. We're not on Facebook, nor checking in here every week. Second, your web site goes down, says something about being back in a few days, but doesn't have a date on the message. A customer frustration experience that was totally due to carelessness on your part.

You are dealing with nicotine addicts. So, you're "astounded" that your customers are relying upon you, and might freak if their supply is low and their dealer unobtainable, and is communicating poorly? Really?? Don't ever blame your angry, frustrated customers, when their anger and frustration is justified. And no, I've not written any angry missives... I completely forgot about the 10:00 pm window of opportunity, but this really shows bad customer relations.

Ms. T might not come back to this Forum becuase she herself angered much of her customer base? You guys really need to rethink your PR and relationship with your customers. No offense, but this isn't the first time you guys have, in essence, attacked and blamed your customers, and, frankly, whined like children over your poor communication skills: "I just won't go on that forum! So there!" I mean really... rethink this attitude. It has also shown repeatedly in the past when new people freak over the unusual wait times. Your messages about this on your site are off-putting, with the negative attitude towards your customers, it should also be in multiple places. Again, poor communication on your part... not the customer's fault.

I sincerely hope you complete this by early December, but I doubt that will be the case. Its a dangerous move... people will have to try other vendors, you've alienated at least some, if not many of your regular customers (including this one) and you may well lose some customers... I mean, the juice I'm vaping right now isn't that bad, was cheaper, and came withing three days. Just sayin'...

 

[KnotGillty]

Could the situation have been handled better from a communication standpoint? I don't know, it's not my job, and hindsight is always 20/20. But I've been around long enough to know that in today's world, things happen fast, and sometimes poop happens. We've all been there before in our own personal lives. The road isn't always smooth and things don't always go according to plan. But one thing is sure, I'm a long standing fan of the product and will not be crying foul over something that will ultimately result in improvements for the business from both a creation & shipping standpoint. For any successful small business owner, growing pains happen. Whatever is best for the business, in the big scheme of things, is ultimately best for the customer. If some people wish to use this as a reason to boycott, so be it. There are plenty of decent vendors out there. Choose one, move on, and be happy. Life is too short to let such things get your panties in a bunch.

And remember, any business can refuse future service to anyone. Some of you may be able to hide behind screen names, but don't be surprised by how many of you are known. And if Ms. T feels like too many turds are floating to the top, she reserves the right to flush you and refuse your future business.

I don't work for Ms. T, so don't take my rant as PR. It's a personal view.

Best of luck on the move Tammy and Happy Holidays to everyone.

Also, before you blame someone else for causing you to buy a pack of cigs, remember that smoking causes health problems

 

[Moody2]

Life happens! Here is a woman who is trying to give us the best customer service possible by uprooting her life, her children trying to move to a new location in which she can provide us with even better customer service. Starting your own business is not easy but growing to a point of needing to expand is a great accomplishment. So here is a small business owner ( in my opinion) who has always given great customer service trying to give us even better customer service by doing what she is doing and people feel the need to complain. I know that I like quality juice and for me Ms T is worth waiting for. And before people start jumping down my throat with "I can get juice that is ok, and quicker" why would you want o settle when in a few weeks when Ms T is settled you can have "the best". Just my 2 cents.

Good luck Ms T with the move and your loyal fans will be here when you get back. You must be doing something right with 46 orders in 4 minutes

 

[adamgdup24]

I got my order in today of snickerdoodle cream soda and snozberry wallpaper I think snozberry is now one of top 3 being snickerdoodle bobas bounty and snozberry thanks Mrs t and smooches to you

 

[nicosnack]

and people feel the need to complain. And before people start jumping down my throat with "I can get juice that is ok, and quicker"

Y'know, I'm going to address this since it refers to my post.

Can someone please point me to all the complaints that merit such... aggressive... responses, threats to leave ECF, and "turd customers" being refused service, anticipations of "jumping down throats"... I don't get it.

Because the only somewhat angry complaint I see here is just one, from someone who thought he got his order in, but didn't actually, and is pissy about it, and it was addressed by Brandon. However, there are many, many posts expressing understanding and good wishes.... as has always been the case with Ms. T customers. When she began, and such long wait times was still a novelty, we adjusted accordingly, and told new people "yeah, you wait, but its worth it". When her kid was sick... well wishes, prayers and understanding.

So, I'm truly at a loss as to where these threats, hostile and aggressive statements come from.

 

[freeall]

Like a lot of people, I'm as frustrated as the next guy, but it is what it is. Good or bad, everything happens for a reason. I highly doubt that she's making up stories just to try and screw people over. Why would she? By the sounds of things, business is going strong. Hell, she could probably lose everyone in this thread that's posting negative comments and it wouldn't hurt her sales. I too use miss t as my number 1 juice source and was forced to find a temporary fix elsewhere. Oh well. I'll be back in the near future ordering once again.

8 pages on this topic. That says something.

Bad publicity is good publicity.

 

[nicosnack]

I highly doubt that she's making up stories just to try and screw people over.

Who here is saying such things?? Is she getting emails about this or something? Have I completely missed something here??

 

[freeall]

Who here is saying such things?? Is she getting emails about this or something? Have I completely missed something here??

Nobody has said that.

what I'm saying, however, is, people are basically saying they're gonna boycott her after all this for having poor customer service, no notice, etcetcetc, blah blah blah. Well then do it! Use the red x in the top right cornerr of your page and move on.

the part that always makes me laugh, especially on message boards, are the people that post negative crap, do all the whining and complaining, are the same people that will come back once everything is ironed out. The Internet is fuelled by negativity. It's fact.

my point being, most of the naysayers are like chickens in a pen. Make a ton of noise, but it doesn't mean anything.

misery loves company.

 

[freeall]

If I was in miss ts shoes, I wouldn't be worrying too much about any of this. People know the quality of her juices. It speaks for itself. This whole thing is frustrating, I get it and I agree. But to post nonsense, is unwarranted IMO. The loyal customers will stick around.


The people who matter won't mind and the people who mind, don't matter.

 

[NoBlame]

Holy crap, I am SO exited that Ms T is finally going to expand and hire some staff! The only thing I ever had to be bummed about with this company was the wait times on processing orders, and that's always been because there's just one Ms T being bombarded with orders to fill. I'm really psyched that soon T will have her two helpers trained up and I'll get my orders filled 3 times as fast! This little set back is going to be so worth it! Also I'm hopeful that Ms T can finally get her workload reduced. I sure as heck wouldn't work seven days a week.

And as far as all the hate mail goes, don't let it get you down guys. I guess dealing with the public is a ..... sometimes, no matter what you do.

 

[AlleyKat]

Yet.

So, does anyone have suggestions for some backup-in-the-interim juice that might be at least tolerable?

not for all her (the Great Ms T) flavors but Copper Creek & Virgin Vapor are ok.....but they're no substitute for the
Real Ms T hand-crafted juices. (tried them b4 I found Ms T's). & please don't take this as a permanent referral, just "in case of dire need
advice". this move is a temporary deal.....& quite frankly Ms T is a giant step above quality-wise.