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Why YOU should not order from FastTech.

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torzonborz

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Mar 12, 2012
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A month ago I ordered an EARL 20W clone istick, it arrived 10 days ago, worked for an hour... Since than their Customer Service responds each second or third day something, to pull the time. Now they start their holiday period, till 26 Feruary... The story can be found here: https://www.facebook.com/video.php?v=10153188354442089
 

szot

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Read the FT FAQ's about returns..no video is required... open a ticket now and get in line, and request an RMA and ship it back...but the video will expedite things if you link it in your ticket, and they may just ship another one...I know its CNY, but at least start the process now,if U already haven't within the first 5 days..

How do you handle defective on arrival / DOA orders?
FastTech guarantees safe delivery of your orders. We exchange all damaged items. FastTech covers all return shipping charges.

Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.

The "time" started upon delivery to you....there might be a few tickets answered or forums threads answered at FT with a very small skeleton crew, so at least attempt now to get a new replacement one....but it will be probably around mid March before U see it....unfortunately, your problem occurred at the worse possible time for FT to assist you immediately..

If your item description says AUTHENTIC, then it is..if that is what your concern is about..
 
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vincom

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Im thinking about ordering an istick 50w from fasttech but I'm worried about the authenticity of the product. The site says it's an authentic product but I still worried it will be a clone. What do u guys think?

if it says authentic it is
if it doesnt or states "style" then its a clone.

since u live in mississauga best option is order from canvape its $60 and do a free pick up at one of their flea market locations
 
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Racehorse

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If you are concerned about your parcel taking upto a month to arrive then you should consider paying extra and buying your goods in your own country.

from a supplier who got them from mainland China. ;)

No really, the intent of your post is well taken. I am always AMAZED when people want things super duper cheap, then given the scenario of how the distribution path is, they also want it FAST.

Of course, I just ignore people who whine about it.....I can't relate to their kind of expectation model. :) Either that, or they have a pretty bad understanding of geography.

I've never ordered from fasttech, but I might try one order amost 3 years into vaping, considering how I was treated by a few vendors who marked the stuff up 3x and didn't provide better or faster service in the end LOL
 
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UncLeJunkLe

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Im thinking about ordering an istick 50w from fasttech but I'm worried about the authenticity of the product. The site says it's an authentic product but I still worried it will be a clone. What do u guys think?

FastTech, along with the multitude of online USA vendor sites that have popped up in the past year alone selling at unhealthy margins because they are scared to be caught with stock after legislation hits, have driven prices down so far that there's no reason to buy vape gear from China anymore, especially if you're worried about authentic. I think people buy from fast tech for the cheaper knock-offs (for others they just like to buy from China - it's a thrill for them). But for authentic, there really is no practical reason to buy from FT anymore. You might pay a few bucks more in the USA than with FT, but you get your stuff in a couple days and you know it's authentic 99% of the time.

There's always straight-edge if you can't afford vaping. Nothing wrong with that.
 

Racehorse

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because they are scared to be caught with stock after legislation hits

Not really. This has been going on via Ebay and other sites for decades, and not just with vaping products.

Fasttech and companies like them sell all kinds of consumer products. Their inventories are not limited to ecig stuff.
 

UncLeJunkLe

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I'm not talking about FT when I say vendors are scared to be caught with too much stock once legislation hits. I'm talking about USA vendors, including those on ebay. In fact, those on eBay are more scared because technically they aren't allowed to sell any ecig products and they could get shut down by ebay any second which is one reason (not the only reason) why you can get stuff dirt cheap. Most of these sellers are running operations out of their homes and are making pennies per sale or taking hits on sales just to get rid of stock. Ebay is turning a blind eye for now, depending on the brand. But soon, ebay will drop the ax and they, too, are preparing for coming legislation. No one wants to be caught.


Anyhow, anyone can buy from whom they wish, but there are so many online USA vendors selling for dirt cheap anymore, I personally see no reason to go with FT, especially when you don't even know if when they say "authentic" that they really mean it. When I put all these factors together, FT seems less appealing everyday, except for clones, which I admit can be cheaper than heck, but then, for a lot of their clones, you get what you pay for.

Anyway, my post was not to preach about FT as much as it was to answer the question "I want to buy XXXXX from FT but I'm not sure it really is authentic. What do you think?" Well, that's what I think...lol. If you fear that FT is not honest when they say "authentic" then FT isn't really a good place for you to buy from because that risk, with FT, is too great.
 
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Cellodick

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Apr 14, 2014
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Why NOT to order from FastTech...My Story...
I placed an order on march 6 for almost $50 worth of merchandise from them. Today is April 10 and I have no package! They shipped it, USPS received it but it appears to be lost... Unfortunately the local post office has told me to file an "International Claim" in order to get reimbursed for the money I spent as they are the ones that can not locate it. I attempted to file an International Claim only to be told that such claims must be started by the seller, not the buyer! I contacted FT about this part of the problem (contact #fifty billion regarding this situation) and was told that they don't do that...that they do not contact USPS and file claims...I don't know why not but I am furious! My children gave me $$ for my birthday so that I could purchase vape stuff (I live on a small fixed income and don't have the extra $$ to buy 'special' stuff).
FastTech took the money from my PayPal account on 3/8 and they have their money but I DO NOT HAVE MY MERCHANDISE!!!! It may not be due to a problem on their end, but they apparently are not willing to do what is necessary In order to start the claim process!!! (I am in the midst of fighting it out with them but it does not look like they are going to do anything about it so far!)
One would think that a company of their size could handle this by just getting the necessary documents to either begin the claim OR to prove I didn't receive the package and resend a new package (I even offered to pay the difference in cost for a signed receipt for them to ensure I get it in my hand this time by signing for it)
Losing the $50 is hurting me (when I have no merchandise to show for it and can't come up with additional funds to re-purchase the items) but I guarantee they wouldn't even feel it! There is NO WAY I can spare $50 to pay for the merchandise again and even if I could, if they won't file the claim (and I am not allowed to per USPS) then they should replace it, right?
We'll see...in the meantime, I had been gifted with several other vaping items for my birthday that I am unable to use until I receive the items I ordered from FT!
Oh, btw, everything else I've ever ordered from them has arrived in Massachusetts anywhere between 10 days from the day I've ordered to 30 days from the day they've SHIPPED the order (with the 8-12 day shipping method!) well, actually to NEVER RECEIVING THE PACKAGE AT ALL as in this case!
...And that is why YOU SHOULD THINK TWICE BEFORE ORDERING FROM FASTTECH!

This has absolutely nothing to do with fasttech as it made it to USPS, then got lost. Don't be mad at fasttech. Blame USPS.
 

szot

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@cr ..do you work for the FDA, or some anti vaping org, or just own your own local shop?...because what U write is just BS..

Nobody is selling cheap now or clones because of pending POSSIBLE legislation that will take a few years to even get enacted if ever....and believe it when FT says its AUTHENTIC, because it is...if U ever shopped there and compared to other alleged Authentics, they're identical except for possibly the box or the manual......and USA vendors don't come close to Chinese vendor prices...I'd like to know where U even got that idea, because it so wrong....I have at least 10 vape shops within 10 miles of me and not 1 sells anything that isn't as LEAST triple the price of FT...for example I just bought a 2200mah battery at FT for $8, all my local vape shops want $35 for the same one, which I'm sure they bought at FT themselves......if you never shopped at FT, you really shouldn't be misleading people about them and trying to create misleading wrongful panic and paranoid theories about possible legislation that won't even affect most online vendor....things are authentic and cheap every where now because Chinese manufacturers have cranked up their quantities due to the large increase in the number of people who have learned of vaping and the numbers of quantities and sites now available for everybody....even AUTHENTICS....and USA vendors are trying to capitalize by marking up there Authentics and clones to prices so high , that smart people with some financial savvy will buy directly from China now and cut out many of these money hungry overnight lil vape shops that are in it ONLY for the quick buck..

BTW, FT sells many clones that are even better than some AUTHENTICS and for 1/3 the price or less..
 
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Racehorse

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I have at least 10 vape shops within 10 miles of me and not 1 sells anything that isn't as LEAST triple the price of FT...

3x markup is about right.

I don't begrudge them though, and I know you don't either. they have operating costs, etc.

I never ordered from FT until recently....finally had enough stuff I was interested in, and not all vaping stuff but other electronic acessories, so I figured why not. :) I need some gifts for people as tons of birthdays and weddings coming up in next few months. :)
 

UncLeJunkLe

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@cr ..do you work for the FDA, or some anti vaping org, or just own your own local shop?...because what U write is just BS..

Nobody is selling cheap now or clones because of pending POSSIBLE legislation that will take a few years to even get enacted if ever....and believe it when FT says its AUTHENTIC, because it is...if U ever shopped there and compared to other alleged Authentics, they're identical except for possibly the box or the manual......and USA vendors don't come close to Chinese vendor prices...I'd like to know where U even got that idea, because it so wrong....I have at least 10 vape shops within 10 miles of me and not 1 sells anything that isn't as LEAST triple the price of FT...for example I just bought a 2200mah battery at FT for $8, all my local vape shops want $35 for the same one, which I'm sure they bought at FT themselves......if you never shopped at FT, you really shouldn't be misleading people about them and trying to create misleading wrongful panic and paranoid theories about possible legislation that won't even affect most online vendor....things are authentic and cheap every where now because Chinese manufacturers have cranked up their quantities due to the large increase in the number of people who have learned of vaping and the numbers of quantities and sites now available for everybody....even AUTHENTICS....and USA vendors are trying to capitalize by marking up there Authentics and clones to prices so high , that smart people with some financial savvy will buy directly from China now and cut out many of these money hungry overnight lil vape shops that are in it ONLY for the quick buck..

BTW, FT sells many clones that are even better than some AUTHENTICS and for 1/3 the price or less..


I wasn't talking about B&M stores. In fact, I specifically stated (I think) that B&M stores have to charge more for the expenses they have. I was talking about the online stores, many of which are ECF registered suppliers. Pricing so competitive it makes slow-boat buying seem silly. Shipping so fast it makes you dizzy. I won't name any as I don't want to be tagged as advertising for them. there is a list of them right here on the forum.

And no, I am not in the vape business. Was thinking about it a month or so ago, but decided against it. And I think I should clarify. While you may be right that if legislation on the Federal level is adopted today, it won't take effect for a while. But the biggest threat to vapers and vape stores right now are state and local governments. They have grown tired of the feds not taking the action they want them to take on public vape bans and sales to minors so they are enacting their own and when they do, these laws go into effect very quickly. Vape shops in some localities in California have been shut down overnight due to local laws enacted in some communities.

But anyhow, this is a discussion for another thread.

I'll just close with this....

IMHO, buying from Chinese based retailers is a spit in the eye of America. Why? Because they own the manufacturing sector and we are left with basically services and retailing. If they take that away from us, we lose a whole lot. Therefore I buy from USA retailers with reasonable pricing (and sometimes higher) because I keep my money local to help my fellow Americans and vapers (as is the case with this thread) put bread on the table. I say vapers because I would never do business with a vape shop that isn't owned by those who actually use the product. It is a highly complicated product for the majority and should only be sold by those who understand and use it. There is a shop inn my town that is owned by non-vapers. I found out when I interviewed for a PT job there. Didn't take the job and won't buy from them again because of it. Won't buy from a smoke shop either. And I don't buy from Chinese retailers unless they have something no one else in the USA could sell me, which is unlikely most of the time.


...off my soap box.
 

szot

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US companies could start manufacturing their own vape gear if they wanted to, nothing is prohibiting them..so don't blame China for doing it...and so could other many businesses have stayed in the USA, but they all got greedy and left the country for cheap labor and tax breaks and cut their own throats because they got greedy for huge profit margins..nobody forced them to go to China, Mexico, India, Pakistan, Phillipines and layoff all our US employees and increasing home foreclosures over the years and just made the US more of a services and retail country rather than when it was the world's leading manufacturer at one time....and waving the US flag like a hero, don't cut it, cause the savings I get from buying in China , I use to buy many things from many US stores and spread my saving around to many businesses, and not give all my money to 1 greedy US business owner who wants the easy fast bucks..

BTW..I own 2 pubs myself and sell vaping gear from my pubs, and I do it at my cost from China , plus a 10% markup , only because I one of the bartenders must take the time to open up my vape gear area and provide customer service to people interested in vape gear, and in the meantime I want to educate analog smokers to an alternate and a easy way to quit tobacco and save some money, so they can spend their money at my pubs having fun with friends or at other places while improving their health..

and BTW...FT and China shipping is NOT always slow..6-9 days lately, while I have waited longer than that recently for items from California and ebay sellers..if you order correctly, select the right China shippers, things do move fast and for FREE...I'll gladly wait 1-2 weeks to save $33 on a $100... especially when I plan ahead and don't need the items ,right away.., I'd have to be an idiot not to ..and I too also buy many other things from FT, than just vape gear...razors, mp4's, electronics, etc, FT sells just about everything you need besides vape gear..
 
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louis

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I ordered a HANA clone box kit which took a month to get here to start with. When it arrived I found that the battery sled was missing a metal end so now I have to buy a battery sled so I can build the box.
Also let's face it they are Chinese which means they just want your money & don't really care about product or service.
And shipping is a joke.
Leason learned. No more Fastech PERIOD.
 

szot

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I ordered a HANA clone box kit which took a month to get here to start with. shipping is a joke.
Leason learned. No more Fastech PERIOD.

why bother even posting, if U read this thread, you know China is not next door to your house and of course shipping takes a while ..6-15 days usually.....less people like you who don't buy there gives the rest of us more products to choose from and faster shipping for the rest of us..

BTW..I just got 4 orders, 2 took 8 days to my door from ordering, the other 2 took 9 days....I have waited longer for orders on ebay from California..

and obviously you are a hater of Chinese people and have no idea about their products or service at FT, that provides a replacement FREE, including shipping back and forth free, for any defective or DOA item PLUS a 6 month warranty that NO other place does..so I hope U do buy in Texas and the local vape shops and fill their pockets for these same items that we buy DIRECT from the same place as your local vendor but we only pay 1/3 their price...and we don't mind a 1-2 week wait for shipping..I like saving money so I can spend it on multiple things and at multiple places..or even pay some bills with..I don't hate the Chinese people just because USA businesses got greedy for huge profits and moved to China...
 
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Bored2Tears

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I'm not sure if the following opinions belong on this thread for sure, but it seems appropriate enough to me. I could be entirely wrong but I think in general we are going to see a LOT more of the FastTech type of companies in the future....where they essentially just handle the order an shipping of multiple Chinese manufactured products. Online shopping is quickly putting a lot of the GIANT brick and mortar businesses out of business. This is a global economy and most of the products we are purchasing are being manufactured overseas.

I personally do every bit of shopping online that I can. I detest the whole shopping experience most of the time. I just bought a mattress online at about 1/3 of the cost I could have gotten locally. I initially went around and tried out mattresses locally, but who can determine if a mattress is comfortable after laying on it for 10 minutes in a store while an over-zealous salesperson is pushing their agenda? I couldn't. He was shocked a few days later when I went back to pick up the bedframe. He couldn't believe someone would buy a mattress online without having layed on it. I told him the company had a 100 day free trial on it, so I had nothing to lose.

Amazon supplies almost anything I want in one central shopping location, and I'm finding very few things that I can't shop for online anymore. Frankly I get more information on the internet from reviews and forums than I ever would about a product while standing in the aisle staring blank at the choices.

For most items, I think the brick and mortar business model is quickly dying. I know it depends on your perspective, but FastTech is where much of my ordering will be done going forward. It's practically like going straight to the source.

I've had pretty good experiences with FastTech on my two orders. I'll be sourcing most of my stuff here first going forward. Both times it took about 5 weeks....but I don't really care. I expect it to take longer. Heck, if I really get bold, I might give some of the e liquid a try. LOL.
 
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