LLB "Hi, you guys checked out my broke down furnace on Monday, and it still isn't working, and winter will be here.. oh wait.."
DBFC "Oh yes, you have the extended warranty. There is paperwork that slows that process down that we are waiting on"
LLB "So you are saying that when I opt for the extended warranty, it is going to require extra DAYS in the winter, to get a repair done"
DBFC "Uh... well, there is a process..."
LLB "Just sayin, wasn't really one of the advertised features. What about the rust and crud from the leaking condensate? Are we going to fix that and replace the damaged parts?"
DBFC "Well, our records indicate that you have not had the biannual HVAC tune up done regularly as required in writing on the bottom of your warranty contract"
LLB "Another feature I was left unaware of. I've had it 8 years, and you've been out 4 times on repairs. Doesn't that qualify?"
DBFC "Well, we did repairs but not the tune up"
LLB "And so.. this is MY fault?"
DBFC "Uhh.. we have a lot of customers"
LLB "Amazing. How did THAT happen? "
DBFC "uhh..
LLB "So when will my furnace be repaired"
DBFC "Well, it is the holidays sir, and so we are a little short staffed"
LLB "You're just killing yourself to make that next sale when this dies, aren't you?"
DBFC "uh... We will have someone out tomorrow sir"
LLB "Oh thank God, because you know, 4 days of winter without a furnace, any longer COULD be a problem.. Do you think your guy could at least try to figure out WHY my condensate is leaking all over and rusting my furnace"
DBFC "Please let the technician know when he arrives to check it?"
LLB "I need to notify a trained HVAC technician to check why there is a plethora of rust in places it doesn't belong?"
DBFC "uhh... "