Hi there, sorry to hear that, please contact support@innokin.com to solve this problem. My colleague will help you out. Best regards.I got mine a couple days ago. I'm glad you guys like yours. I don't. When I first filled it, it vaped nice for a little while but now every time I take a draw, I get liquid in my mouth. I'm still an innokin fan but don't care much for this device so far. I do appreciate winning it but don't know that I would have bought one.