Would you recommend us to your friends?

Would I recommend you to my friends? Without a seconds hesitation, 100% yes! (and I have recommended you, many times, and my friends have been delighted too).

I bought my first e-cig from you which arrived in 4 days (and I live in Spain), and it had a battery that stopped working after 2 weeks.

You immediately sent out a replacement which I received very quickly, no fuss.

I've stayed with you ever since because I've very rarely come across this level of customer service from a company whose prices are so competitive and products top notch.

Excellent service Simon, long may you continue...you deserve it.

 

Of course and I have done so! I haven't ordered in a while tho, trying to use up all my supplies first

 

Definitely recommend to all I meet. With your unrivalled customer back-up you deserve to be one of the UK's premier suppliers - excellent!

 

I bought my first e-cig from e-cigs.co.uk, and they have remained (with trog and TW) one of my prime choices. I give out e-cig's cards regularly...

 

Once again I agree with Prof.....it was also the place I bought my first e-cig from a Rn4072(801) still a great e-cig....

 

I bought mine first from you also well actually it was the 2nd a DSE901!!

 

Smokester, I started an e-cig group ("all about e-cigarettes" on ebay uk) almost a year ago. We have nearly 600 members & as with any product, some people have had issues with some suppliers.

However, not one single person has a had a bad experience with you, in fact the opposite - nothing but absolute praise about your products & especially your customer service Therefore you are always recommended, especially to new members of my group, as the best UK supplier to buy a starter kit from

 

Always recommend e-cigs.co.uk online and in RL.
Flawless service and very trustworthy products.
Even recommended you to my brother!




C.

 

By coincidence I just recommended you today to a newbie in Chrissie's group. "There are other good suppliers but Simon is the best", I said

scylla

 

Yes i would. Anytime.

 

I have, and I do, and I will continue to recommend you whenever I'm asked. Great service all round.

 

Simon and Ecigs.co.uk is without doubt the very best of UK suppliers! I bought my first hardware from them back in January, and have continued buying all my hardware and other supplies from them to this day.

Simon is also par excellence the best of all when it comes to customer service. Fast delivery, fast and very friendly replies to any queries, no quibbles or fuss when it comes to faulty items or wrong items having been sent. I can't think of a single area where I might criticize or find fault with them whereas I can with other suppliers however small the criticism may be.

Ecigs.co.uk is the supplier I always recommend first and foremost

 

Completely agree Starlight.

Simon your service is excellent.

 

Fantastic supplier in every way...and Simons a real gentleman.

10/10

 

Yessss

 

I always buy my juice from you guys and i've handed out LOADS of your card to friends and curious people I meet. If only you had a referral scheme

But i'm looking forward to earning points now!

P.S. Please get some more Menthol ICE in! This is by far my favourite and only preference in juice.

Mark

 

I bought from you many times already, although I've not always been much well served.

I already recommended you to many anyway, but I'm still not totally satisfied.

The reason is simple,

A little more than month ago, i purchased from you 2 Prodigies. One for me and another for my friend. The moment I used mine, after waiting what seemed like forever for the batteries to charge, and in a fraction of a second, a smoke rose up from the device. After checking it, it appeared that the switch died, the resistor in it burned and the atomizer was dead too.

Good for a start.

I sent an e-mail explaining that due to my location, it would not be very wise of me to send back the faulty items to get it replaced, since the shipment alone would probably cost as much as the switch itself and the atomizer, both to me and you, which is pure waste of money, and thus that i decided to just order another brand new switch and atomizer and just pay for them, since in both cases, i would have to pay the same amount, approximately, so why bother you and make you pay too, anyway.

So I just wanted to know if there were any switches available, that i could order.

After a while, and since I didn't get a reply, I sent back another E-mail. Then I received a response from Emma who was very kind, and who apologized for the delay and told me that you were expecting switches from Puresmokers within 2 weeks.

Well...It's been more than a month, and I'm still waiting for the switches to arrive, and my Prodigy is freezing where i put it, there in this dark cold place where i keep my E-juice.

As for my friend, well, he had a rather better experience. His Prodigy worked well for only 3 weeks of light vaping...Then the switch declared itself Kaput. The resistor is still fine though, yet the device is now sitting and waiting with its brother, for new switches to arrive.

Again, i still ordered many times from you because you have an excellent service, but the truth is that I still didn't enjoy my Prodigy, not for a second...simply because you don't have spare parts for it.

Same thing for the adapters...I received from you a notification about 10 days ago, that the adapter i needed is now available in stock, and yesterday, when I was making a new order, it was already gone....I mean...ok this is maybe my fault and i should have rushed to get it...But why can't you simply keep a little more in stock?

Now i ordered the Protege...I wanted to order the switches and the adapters with it to save on the shipping costs... yet the adapters are gone and still no switches for the Prodigy on the horizon...But i keep hoping.

Bottom line is this: You are an excellent distributor, but you have to realize that you are also selling Puresmokers products.

And here is what provide, and that Puresmokers doesn't:

1-You are the only one who can sell Puresmokers products, outside the USA.
2-You are the only one who can sell Puresmokers products, by other methods of payment than PayPal, meaning by simple international credit card payment.

See...You are not replaceable, so you should have much if not more than Puresmokers stock and parts.

By the way, and as a side not because it's off-topic i know, I advise all distributors to try to get other than PayPal, because PayPal doesn't only turn its back on you the moment it decides so, but it also doesn't deal with all the countries.

 

Of course!