Figured I'd let you guys know that Rick over at Apollo really does care about their customers! Basically I was shipped an EU charger for the battery that came with my apollo vtube and went on their live chat on a whim...this is what transpired.
Rick: Hello George
Rick: How may I help you?
George: Hey rick sorry
George: at work and was up to something
George: I got my vv tube yesterday and the thing came with an EU plug
George: I am assuming this is how it was supposed to be, but just figured I'd let you guys know I thought that was a little silly
Rick: Sorry that is not correct. we should send you usa plug
Rick: I will ask our shipping dept to send you a new plug
Rick: do you mind send me a picture of the EU plug? I am bit surprised because we should not have got EU plug in usa office
Rick: pls send me a picture at rick@apolloecigs.com if possible. thank you
George: Yeah I can do that as soon as I get home. It was for the trustfire charger
George: Will you ship it once I send the picture then?
Rick: Oh i see
Rick: No I will ask usa office to ship asap (most likely today)
Rick: but I'd still appreciate if you can send me a pic
George: Absolutely, I can do that for you. I am off work at 1:30 PM EDT and as soon as I arrive home I will e-mail it to you.
George: Thank you so much Rick, great customer service.
Rick: Excellent. Thank you very much!
Rick: Have a great day!
George: You as well
Rick: bye now
So overall very pleased
The v-tube is great too...never tasted my juice like that before.
Rick: Hello George
Rick: How may I help you?
George: Hey rick sorry
George: at work and was up to something
George: I got my vv tube yesterday and the thing came with an EU plug
George: I am assuming this is how it was supposed to be, but just figured I'd let you guys know I thought that was a little silly
Rick: Sorry that is not correct. we should send you usa plug
Rick: I will ask our shipping dept to send you a new plug
Rick: do you mind send me a picture of the EU plug? I am bit surprised because we should not have got EU plug in usa office
Rick: pls send me a picture at rick@apolloecigs.com if possible. thank you
George: Yeah I can do that as soon as I get home. It was for the trustfire charger
George: Will you ship it once I send the picture then?
Rick: Oh i see
Rick: No I will ask usa office to ship asap (most likely today)
Rick: but I'd still appreciate if you can send me a pic
George: Absolutely, I can do that for you. I am off work at 1:30 PM EDT and as soon as I arrive home I will e-mail it to you.
George: Thank you so much Rick, great customer service.
Rick: Excellent. Thank you very much!
Rick: Have a great day!
George: You as well
Rick: bye now
So overall very pleased
The v-tube is great too...never tasted my juice like that before.
