Caterpillar Vapes - Defective or wrong product issue : eiknarf

[eiknarf]

Company name

Caterpillar Vapes​

Date of your initial complaint to the supplier.

22 September 2013​

How did you contact the supplier

Email​

Ticket number (if you were issued one)

-​

General nature of complaint

Defective or wrong product​

Briefly describe your problem or issue

I ordered multiple items from Caterpillar Vapes, including a few different flavors of Hangsen juice. One of the flavors they sent was wrong (I ordered RY4 and ended up with "tobacco"). I initially contacted them via e-mail to notify them of this mistake, including a picture of the bottle in question. When no response was received, I attempted to follow up twice through their website ticket system (on 9/24 and 10/2). To date I have not received a single response back.

Very disappointing lack of customer service.​

 

[eiknarf]

I finally received a response on October 10, with an apology for "slipping through the cracks" of their customer support team and a credit on my account (which I appreciate). The issue has been resolved