How can I directly contact specific suppliers through ECF?

[jt5599]

Hi everyone,

This is my first post, although I've been an ECF member for over a year (and have been reading it for three) and have been an avid e-cig vaper for over three years. I'm having an issue with a particular supplier - it's my first time ordering from them - and despite several attempts to contact them through their website (no address, no phone, just a standard "contact us" form on their site) my requests for information on my order have gone completely unanswered. I placed an order with this company and should have received my package a while ago, and they also said they would send me a USPS Priority Mail tracking number, but they never did that, either. I've never had issues like this from any other suppliers, and I see that someone associated with this company posts on here. I can't private message him because (I think) I haven't posted enough yet. I'm SO frustrated, and my batteries are totally crapping out on me...all at once...and I'm in desperate need for the products I ordered. I'm getting absolutely nowhere with their "contact us" form on their website and I don't know what to do. I want to contact this person, this supplier, directly through ECF, but I don't have a clue as to how to do it, even after reading page after page of FAQs. Can somebody more experienced PLEASE help me?

Thanks very much!
Jenny

 

[swedishfish]

Sorry you're having problems. After 5 posts you can either post in their subforum if they have one or post in the negative review section.

 

[Hoosier]

Jenny,

Bummer that you're having issues. Just as swedishfish said, you have more abilities here after 5 posts and some time for the server to log the info.

So, what are you using now? What did you like about it before things started going downhill on you?

 

[jt5599]

Thanks for the info. Isn't there a way to contact them directly through private messaging? I read in this guy's posts that he's often asking people to PM him regarding their specific orders. Plus, I don't know where to find their subforum (if they have one). Can you tell me how to find/look for the company's subforum?

Thanks much!

 

[swedishfish]

What's the name of the company?

 

[Hoosier]

Yep, once you have your posts, you will be able to PM.

Vendor subs are near the bottom of the main forum sub-forum listing. (That long thing you get when you hit "Forum" just under the ECF banner.)

You can also hit that button "Forum Suppliers" just to the right of the last button I mentioned.

 

[jt5599]

Hey Hoosier,

Thanks for the info. It might seem silly after vaping for all of these years, but I use a Riva 510. I'm still really happy with it (I just ordered a new Riva 510 SE starter kit from this company - it was cheaper than ordering the LR atties, batteries and new charger seperately) and just needed to get some new parts...specifically batteries. These batteries have lasted me a VERY long time, but hey aren't holding much of a charge anymore. I started w/ a Joye 510 a few years ago, but that didn't satisfy me for very long. At some point I might want to upgrade again to something with more power, but I don't really know what to switch to, plus I'm still pretty happy w/ the Riva's performance.

Mainly, I just want to find some live human being associated w/ this company so they can account for where my money and/or products are. I am very disappointed by this supplier, and need some recourse!

Thanks for the reply-
Jenny

 

[swedishfish]

Some companies have a subforum. Some companies don't have their own subforum, they just have a thread in the suppliers section.

If you say who it is, we might be able to help you find their thread or subforum.

 

[jt5599]

Thanks to both of you!

In response to your question, Swedish Fish, the supplier is E-Juice-USA, and the person I'm trying to reach is known on the forum as "SDJustin". At this point, I can't think of any other way to contact the company about my order.

 

[Hoosier]

You're welcome, but I'm just stalking swedishfish. (I'm kidding, we just seem to post at nearly the same time.)

I agree, you need to know what is up with your money and what is happening. I'd be a bit more than disappointed.

I started with the Joye 510 myself, but have moved into variable voltage mods now. The important part is to find what works for you and then work it.

(BTW, more than half way there...)

 

[swedishfish]

Here's their thread.

http://www.e-cigarette-forum.com/fo...-juice-usa-com-has-relaunched-7-99-30mls.html

You need one more post and also wait about an hour and you should be able to contact him. Good luck!

 

[swedishfish]

You're welcome, but I'm just stalking swedishfish. (I'm kidding, we just seem to post at nearly the same time.)

I agree, you need to know what is up with your money and what is happening. I'd be a bit more than disappointed.

I started with the Joye 510 myself, but have moved into variable voltage mods now. The important part is to find what works for you and then work it.

(BTW, more than half way there...)

I always wanted my very own stalker! Maybe I'm stalking you!

 

[oldsoldier]

after you get your fifth post and wait for the forum to upgrade your membership status (it happens at roughly 25 past the hour) you will be able to PM him directly.

 

[Hoosier]

I always wanted my very own stalker! Maybe I'm stalking you!

It's because of the tights, isn't it?

OT: I just discovered that there are (or were) 2 companies with nearly the exact same name as the OP's. That's confusing...

 

[jt5599]

Hey guys,

Thanks for the info, but I don't see E-Cig-USA listed in the subforums, or listed under "suppliers". I guess I'm just going to have to figure out how to contact this 'SDJustin' person directly through here after I've posted enough. I still can't quite figure out HOW to send a PM, though - after reading all of the info on the FAQ pages, I don't see the "Send a Private Message" link, nor do I see the option to PM when I click on SDJustin's name in his posts. Aggghh!

 

[oldsoldier]

It's because of the tights, isn't it?

OT: I just discovered that there are (or were) 2 companies with nearly the exact same name as the OP's. That's confusing...

That is why we don't allow new ECF Registered Suppliers to use a DBA that is too similar to the DBA as an existing ECF Registered Supplier. It causes way too much confusion on the forum. Of course they can use whatever name they want, just not on ECF

 

[Hoosier]

You have the posts, now you have about another half hour to wait for the server before you can get those things to appear.

It's coming.

Once you click on swedishfish's link, you can click on the person's forum handle and the option to send PM will pop up in the menu after the server updates your status.

 

[jt5599]

Yeah, I saw the same thing about the 2 companies with nearly the same name. To be clear, this one is the completely hyphenated version: "E-Juice-USA" and their website is High Quality e Juice | e-Juice | Electronic Cigarette Juice - e-Juice-USA.com. I also found s few different threads that they started (well, maybe two threads) but I'm not sure how to PM him once my status is upgraded. Can anyone spell it out for me?

 

[Hoosier]

Yeah, I saw the same thing about the 2 companies with nearly the same name. To be clear, this one is the completely hyphenated version: "E-Juice-USA" and their website is High Quality e Juice | e-Juice | Electronic Cigarette Juice - e-Juice-USA.com. I also found s few different threads that they started (well, maybe two threads) but I'm not sure how to PM him once my status is upgraded. Can anyone spell it out for me?

Ha! Beat you to it.

How did I know that would be the next question?

 

[jt5599]

Ahhh, gotcha. That's one of the ways I tried to PM him before, but of course I didn't have that option yet because I didn't have enough posts.

It appears that he hasn't been on ECF recently - anyone have any other ideas on how to actually get in contact with this company?

Thanks again for all of the help - I *really* appreciate it!