I had placed an order with Sourcemore. It was a Vapefly Brunhilde MTL RTA. It was at a pretty good price.
The order took about 3 weeks to get here. Not bad considering.
I open the package and, instead of the Brunhilde, I received the Vapefly Kriemhild Sub Ohm Tank. I take pictures and immediately send the photos and an email regarding the wrong I item I received.
Within 24 hours, I get an email from Sourcemore customer service. They wanted to know if I could use the Kriemhild Sub Ohm. If so, I could keep it and they award me points.
So far so good.
But, since I don't sub ohm, I say no to their offer.
I get another email from customer service. Could I please return the Kriemhild, at my expense, to the Shenzen warehouse district in China? When Sourcemore recieves the wrong item they sent me, they would reimburse me for the return shipping charge and send the Brunhild. Oh and be sure to include the tracking number.
Hmmmm ............. this is interesting.
It would cost me $36 at the cheapest to send a packge to China. Of course, the proper customs tags have to be attached. Attach the wrong tags and the package goes into the Customs black hole.
As we all know, the Shenzen warehouses are the black holes of paid for items waiting to be shipped. Tracking numbers seem to be another aggravation since they mean nothing. I've had packages from China where the tracking hasn't moved since May. I've had one package stop tracking because even the USPS can't figure out the numbers.
I proposed something different to Sourcemore. Send me what what I ordered or refund my money. Probably not going to fly with Sourcemore. Should, but probably won't.
BTW, Sourcemore has a US warehouse. Fasttech also has a US warehouse or used to. I have received several incorrect items from Fasttech. I returned them to their US warehouse who then take care of it. Most of the time, Fasttech just sent me a new one.
Sorry for the book I just wrote.
But my question is, am I out of line to expect Sourcemore to either have me send my item to the US warehouse or Sourcemore should just send me the Brunhilde or refund my money?
The order took about 3 weeks to get here. Not bad considering.
I open the package and, instead of the Brunhilde, I received the Vapefly Kriemhild Sub Ohm Tank. I take pictures and immediately send the photos and an email regarding the wrong I item I received.
Within 24 hours, I get an email from Sourcemore customer service. They wanted to know if I could use the Kriemhild Sub Ohm. If so, I could keep it and they award me points.
So far so good.
But, since I don't sub ohm, I say no to their offer.
I get another email from customer service. Could I please return the Kriemhild, at my expense, to the Shenzen warehouse district in China? When Sourcemore recieves the wrong item they sent me, they would reimburse me for the return shipping charge and send the Brunhild. Oh and be sure to include the tracking number.
Hmmmm ............. this is interesting.
It would cost me $36 at the cheapest to send a packge to China. Of course, the proper customs tags have to be attached. Attach the wrong tags and the package goes into the Customs black hole.
As we all know, the Shenzen warehouses are the black holes of paid for items waiting to be shipped. Tracking numbers seem to be another aggravation since they mean nothing. I've had packages from China where the tracking hasn't moved since May. I've had one package stop tracking because even the USPS can't figure out the numbers.
I proposed something different to Sourcemore. Send me what what I ordered or refund my money. Probably not going to fly with Sourcemore. Should, but probably won't.
BTW, Sourcemore has a US warehouse. Fasttech also has a US warehouse or used to. I have received several incorrect items from Fasttech. I returned them to their US warehouse who then take care of it. Most of the time, Fasttech just sent me a new one.
Sorry for the book I just wrote.
But my question is, am I out of line to expect Sourcemore to either have me send my item to the US warehouse or Sourcemore should just send me the Brunhilde or refund my money?