I placed an big order at Mom and Pop Vapor valued $583.04 (value after the discount) on January 29, 2012.
The order was eventually sent on 02/04/2012 by EMS (upgraded because of their delay of shipment) but was stopped at the Greek customs because of two facts: the description indicated electronic cigarettes (electronic kits and essential oils, although there was nothing electronic in the package) and a packing list mentioning all e-liquids and their nicotine contents in details. So, since nicotine e-liquids are now banned in Greece (a new law that was announced after I had placed the order, just my bad luck!) the complete order was not accepted by the customs and was returned to Mom and Pop.
The box was still on the way back to Mom and Pops when the supplier kindly re-sent a very small part of the order to me, amounting to a total of about $50.00, with proper description and without any packing list, which I received.
When the supplier received the returned box, he tried to re-send another small part of the order but once again I didn't received it. By his e-mail dated 04/20 I was informed that it contained 5 bottles of juice and 6 cartos, thus its value was around $100.00 after discount.
On April 20, I was also told that the rest of my order still at Mom and Pops warehouse was a little over 3 pounds and since it was not a small one, I had the choice of either receive it in one shipment or pay half the postage, around $20.00, to have it into two parts.
Since 2 out of their 3 shipments never reached me, I kindly asked Mom and Pop if there was any chance I could get a refund for the rest of the amount or if I could change the e-liquids with something else, something that will not be seized by customs such as equipment. To their denial (which I surely understand, after all it is a commercial company), I asked the rest of the items to be sent to me in one last shipment, as suggested by them on their e-mail dated April 20. I thought it was better to try it once again than not trying it at all... After all, we are talking about items worth $350,00, this is almost half of my month's salary!
To my surprise, I received an e-mail from them telling me that there is nothing more they can do, so they will seize the rest of the items! They say that they have no legal responsibility to do anything and that I took the risk by placing the order. Last but not least, they claim that they are doing what every other supplier will do and that they are out work time and money with the equipment and the e-liquid, labor and shipping money.
Well, I don't know any supplier who would keep items of almost $350.00 without returning them to his client! I have dealt with more than 20 e-liquid suppliers and never had a problem. Even if I deduct the shipping cost for Mom and Pop's 2 extra shipments to Greece, the value of the my items still at Mom and Pops' are more than $350.00, since the first shipment was paid by me when placed the order, the second costed $8.00 (postal stamp) and the third one that I haven't received couldn't be more than $15.00...
So, up to now, I have received only the 1/10 of the complete order and I am told that I am not going to receive anything more.
I can fully understand the risk of customs and the fact that my order can be seized by them, that is why I am deducting the price of the lost items but being seized and withhold by the supplier is out of my imagination. It is the first time that something like this is happening to me - or anyone I know, to be exact.
All I want is to receive the items I have ordered and paid good money for, the biggest part of which are still at Mom and Pops' premises.
And, frankly, I don't think that it an unreasonable requirement, is it?
The order was eventually sent on 02/04/2012 by EMS (upgraded because of their delay of shipment) but was stopped at the Greek customs because of two facts: the description indicated electronic cigarettes (electronic kits and essential oils, although there was nothing electronic in the package) and a packing list mentioning all e-liquids and their nicotine contents in details. So, since nicotine e-liquids are now banned in Greece (a new law that was announced after I had placed the order, just my bad luck!) the complete order was not accepted by the customs and was returned to Mom and Pop.
The box was still on the way back to Mom and Pops when the supplier kindly re-sent a very small part of the order to me, amounting to a total of about $50.00, with proper description and without any packing list, which I received.
When the supplier received the returned box, he tried to re-send another small part of the order but once again I didn't received it. By his e-mail dated 04/20 I was informed that it contained 5 bottles of juice and 6 cartos, thus its value was around $100.00 after discount.
On April 20, I was also told that the rest of my order still at Mom and Pops warehouse was a little over 3 pounds and since it was not a small one, I had the choice of either receive it in one shipment or pay half the postage, around $20.00, to have it into two parts.
Since 2 out of their 3 shipments never reached me, I kindly asked Mom and Pop if there was any chance I could get a refund for the rest of the amount or if I could change the e-liquids with something else, something that will not be seized by customs such as equipment. To their denial (which I surely understand, after all it is a commercial company), I asked the rest of the items to be sent to me in one last shipment, as suggested by them on their e-mail dated April 20. I thought it was better to try it once again than not trying it at all... After all, we are talking about items worth $350,00, this is almost half of my month's salary!
To my surprise, I received an e-mail from them telling me that there is nothing more they can do, so they will seize the rest of the items! They say that they have no legal responsibility to do anything and that I took the risk by placing the order. Last but not least, they claim that they are doing what every other supplier will do and that they are out work time and money with the equipment and the e-liquid, labor and shipping money.
Well, I don't know any supplier who would keep items of almost $350.00 without returning them to his client! I have dealt with more than 20 e-liquid suppliers and never had a problem. Even if I deduct the shipping cost for Mom and Pop's 2 extra shipments to Greece, the value of the my items still at Mom and Pops' are more than $350.00, since the first shipment was paid by me when placed the order, the second costed $8.00 (postal stamp) and the third one that I haven't received couldn't be more than $15.00...
So, up to now, I have received only the 1/10 of the complete order and I am told that I am not going to receive anything more.
I can fully understand the risk of customs and the fact that my order can be seized by them, that is why I am deducting the price of the lost items but being seized and withhold by the supplier is out of my imagination. It is the first time that something like this is happening to me - or anyone I know, to be exact.
All I want is to receive the items I have ordered and paid good money for, the biggest part of which are still at Mom and Pops' premises.
And, frankly, I don't think that it an unreasonable requirement, is it?
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