Who has the best customer service?

[Lukas Hans Basham]

As an online e juice shopper, customer service is extremely important to me. Recently, I got an order in from five pawns and one of the bottle tops arrived cracked, causing the juice to spill everywhere in the package. I wrote them an email addressing the issue and haven't received a response yet (it hasn't been that long so I am not worrying) but I was wondering; which online juice retailer has the best customer service in your experience? I'm looking for a place to give my frequent business at this point

 

[Mazinny]

I wouldn't base my decision entirely or even mostly on customer service. But two that have gone above and beyond for me have been Heathers Heavenly Vapes and Steam Company.

 

[Soignee]

Hello Mazinny! Long time no see! You have two outstanding choices there!

I would add Nicoticket to that list as well! They have always treated me well.

 

[Mazinny]

View attachment 402290
Hello Mazinny! Long time no see! You have two outstanding choices there!

I would add Nicoticket to that list as well! They have always treated me well.

Hey there Soignee, good to hear from you !

Yup, Nicotickets legion of fans can't all be wrong. Massively popular vendor for good reason. The flavor profile of their juices is a tad too sweet for me, but i am in the minority. No complaints at all with the customer service at Nico though. The owner is always available both through email and on their own thread here on ECF.

 

[Soignee]

I will add that as far as subscription services, Craft Vapery is also hands down the best in customer service in their segment of e juice delivery!

 

[Maiar]

MBV has outstanding customer service. They popped up and gave me a coupon towards a glass tank because they saw me ordering juice that destroys tanks back in my evod days. Wanted to make sure I had the right stuff to use it. Isn't that sweet? It's little things like a surprise 30% off that makes one time customers into return customers. That was the order that got held up in customs for a month though. And they we're always available to answer questions even in the middle of the night. They said if it got denied at customs and returned to them they would attempt to ship it again free of charge and if it somehow didn't make it through the second time I'd get a full refund. I've seen companies go out of their way to .... you in the .... And it always seemed like MBV went out of their way to make the experience friendly and enjoyable. I dunno, say what you will. But they got top marks from me.
The juice wasn't bad either lol

 

[glointhedark]

When we started vaping, we were using VaporBomb exclusively for eliquids. I had a couple of orders that got very slightly messed up - I had ordered menthol tobacco and they sent regular. This happened a couple of times, and they sent the correct eliquid out as soon as I contacted them, no problem, even though I only contacted them to make them aware of it, not to complain. After this happened a couple of times with the tobacco in quick succession, I had another order with them where they again sent the wrong eliquid - this time they sent the wrong berry smoothie. They remade the whole order - about $60 in eliquid - with the correct flavor. No charge to me for any replacements or shipping. I still recommend them based on their excellent customer service.

Any time I have contacted Mt. Baker Vapor with questions I have also gotten fantastic customer service.

 

[TraceyS]

Nicoticket crew is always above and beyond!

 

[Reddhott]

ETHER VAPES
has the best customer service and the juices r fantastic.
he will work with you when ordering if need be and i have never had a problem with him what so ever.
customer service is very important.
it means nothing if they have great juice if the have crappy service.
EtherVapes LLC

 

[Mapultz]

I was really impressed with Strix Elixirs customer service. They're the only ones I've ever had to contact.

I placed my first order with them and got a notification that it shipped. But then nothing happened. The package never moved from the USPS facility. I contacted them and they sent me another package 2nd day mail. Said if the first one showed up (which it did the next week) to just keep both!

 

[Mazinny]

ETHER VAPES
has the best customer service and the juices r fantastic.
he will work with you when ordering if need be and i have never had a problem with him what so ever.
customer service is very important.
it means nothing if they have great juice if the have crappy service.
EtherVapes LLC

Agree with you on the quality of Ethervapes juices and based on my limited transaction with him the service is excellent as well. But i might be in the minority on this thread that feels the quality of juice is far far more important than customer service. I have ordered juice for two years from well over two dozen companies, perhaps 50 orders overall and only on two or three occasions did an issue arise which even required good customer service. The huge majority of the time i order juice, receive them in a relatively timely fashion and then re-order if i like the juice. YMMV

 

[67Tele]

ETHER VAPES
has the best customer service and the juices r fantastic.
he will work with you when ordering if need be and i have never had a problem with him what so ever.
customer service is very important.
it means nothing if they have great juice if the have crappy service.
EtherVapes LLC

Also agree with Redd about EV.

I just posted this in the NET thread concerning Clay and NET.com:

I wanted to give some props to Clay at NET. I emailed him at 12:50 asking for suggestions for a blend flavor I'm looking for. He replied 10 minutes later with a fairly detailed response as to which types to look for and why.

Granted, they take a few more days to get an order out but being able to communicate in detail with the owner/blender is well worth a little waiting.

 

[lyspaere]

I'd chime in with a smaller company, LKA Vapes. She messed up a nic level for me, and sent me free juice to mix and bring the order to the right level, essentially doubling my order for free.

 

[DaniB]

Vape Wild and Dr. Crimmys both have excellent customer service and fast shipping.

 

[Zanaspus]

The two who stand out for me are Nicoticket and Giant Vapes.

 

[willzy]

Best: Craftvapery
Worst: Zamplebox

 

[BoomerFZ1]

I've had some great service with myvaporstore.com.

 

[Soignee]

Best: Craftvapery
Worst: Zamplebox

I want to be able to love your post!

 

[Arnold Ziffle]

I've had great service from pink spot, velvet cloud and nicoticket. not so much with five pawns. my wife ordered a sampler and one bottle was empty. three emails and no response.

 

[Mtek]

In my limited experience, Halo and Nickoticket. Ejuices.com is a good vendor, very slow shipping, but I will throw them in as they always have a sale during the week and carry some premium brands.