I have heard good things about Ecigexpress for a long time, so when I decided to pick up some new 900 mah batteries, I figured I'd give them a try. I ordered 3 ( 2 stainless for my wife, and 1 black for myself )
They were ordered on Oct 19th and arrived at my door Oct 22nd and all seemed well. Everything worked well. I was satisfied.
Then on Friday, Nov 4th, the Black Battery. So I went to the website and saw that it was impossible to contact someone until Monday. Soooo, though my wife would share her batteries, and I had a couple old 510 batteries laying around, I was down to just ONE eGo battery.
So Monday ( yesterday )rolls around and I make the phone call to Ecigexpress and the woman on the phone tells me that the owner is considering extending the guarantee on batteries, but when I purchased the guarantee is two weeks, which she added, " ...is pretty standard in this industry."
What? The battery actually died with the two weeks actually, but there's no way to speak to a person on the weekends at your company.
"Well, we do need days off." She said. What the...?
But she said she would speak with the owner and see if he would apply the guarantee to my purchase. And she would get back to me. I left get my number and waited.
So today I call back and was told yes they would take it back. Awesome!
She could email me a prepaid shipping label or I could ship it back at my own expense and IF the battery was deemed defective they would refund my money for shipping and send me another battery. I said to her but that means another WEEK before I have a battery.
At which point she said," we'll that's pretty standard procedure in this industry for defective claims. "
Now here's the thing: I've dealt with alot of vendors. Especially in my search for the perfect LR atomizer. I've had DOA batteries, DOA atomizers, faulty chargers and NOT ONCE was I expected to ship anything back at my own expense and then WAIT for a replacement. I have had vendors tell me a new one is on the way just throw away the bad one, I've had them send a new one with a prepaid envelope for return of the old and I've had total refunds.
And I did some checking with several prominent vendors last night. I could not find a single vendor that guaranteed their batteries for less than 28 days and at least one guarantees them for two months.
So I am extremely disappointed in ECigExpress. And I am offended that the woman on the other end of the phone felt that she should lie to make it sound as if their return policy was "normal" and to be told that if their day off happens to fall into their two week guarantee then do sorry you couldn't contact us sooner but it's too late now. Utterly offensive.
I have decided I will not be shipping the battery back at my own expense and hope they will be reputable and replace the faulty equipment they sold me. I have ordered from another vendor instead. And I will NOT be doing business with this vendor again. I recommend others steer clear as well.
They were ordered on Oct 19th and arrived at my door Oct 22nd and all seemed well. Everything worked well. I was satisfied.
Then on Friday, Nov 4th, the Black Battery. So I went to the website and saw that it was impossible to contact someone until Monday. Soooo, though my wife would share her batteries, and I had a couple old 510 batteries laying around, I was down to just ONE eGo battery.
So Monday ( yesterday )rolls around and I make the phone call to Ecigexpress and the woman on the phone tells me that the owner is considering extending the guarantee on batteries, but when I purchased the guarantee is two weeks, which she added, " ...is pretty standard in this industry."
What? The battery actually died with the two weeks actually, but there's no way to speak to a person on the weekends at your company.
"Well, we do need days off." She said. What the...?
But she said she would speak with the owner and see if he would apply the guarantee to my purchase. And she would get back to me. I left get my number and waited.
So today I call back and was told yes they would take it back. Awesome!
She could email me a prepaid shipping label or I could ship it back at my own expense and IF the battery was deemed defective they would refund my money for shipping and send me another battery. I said to her but that means another WEEK before I have a battery.
At which point she said," we'll that's pretty standard procedure in this industry for defective claims. "
Now here's the thing: I've dealt with alot of vendors. Especially in my search for the perfect LR atomizer. I've had DOA batteries, DOA atomizers, faulty chargers and NOT ONCE was I expected to ship anything back at my own expense and then WAIT for a replacement. I have had vendors tell me a new one is on the way just throw away the bad one, I've had them send a new one with a prepaid envelope for return of the old and I've had total refunds.
And I did some checking with several prominent vendors last night. I could not find a single vendor that guaranteed their batteries for less than 28 days and at least one guarantees them for two months.
So I am extremely disappointed in ECigExpress. And I am offended that the woman on the other end of the phone felt that she should lie to make it sound as if their return policy was "normal" and to be told that if their day off happens to fall into their two week guarantee then do sorry you couldn't contact us sooner but it's too late now. Utterly offensive.
I have decided I will not be shipping the battery back at my own expense and hope they will be reputable and replace the faulty equipment they sold me. I have ordered from another vendor instead. And I will NOT be doing business with this vendor again. I recommend others steer clear as well.
