Recall/Warning First Batch of Innokin Endura T18's May Have Auto-Fire Issue

[nyiddle]

Some of the earlier Endura Endura T18's have an auto-fire issue where, sometimes, when the button is being pressed it will "stick" and fire for longer than intended. Most users say it doesn't auto-fire for longer than 2-3 seconds, but that is long enough to fry your coils.

According to innokin, in regards to the specific "batch" in question:

This defect only affects a maximum of 600 from the first batch. We have identified which distributors and warehouses received them. We have notified the distributors and replaced any that were received from the first batch and are returning them to China for inspection.

This only affected the Black, Silver and Blue editions and only a limited quantity.

Innokin has addressed the issue here, and is accepting returns for replacement (though the process is less than straight forward).

Here is what they wrote:

It has come to our attention that there is an issue with the button on a limited number of the first batch of our Endura T18 devices.

If you have purchased an Endura T18, please check the power button by pressing it down and then sliding forward and backward. Press the button for 2 to 3 seconds, It should not remain pressed after you remove your finger from the button. If you listen and hear the sound of the coil heating the eliquid then your Endura T18 is malfunctioning.

If the heating continues, simply unscrew the T18 Tank from the battery, discontinue use of the device, and return it to the Endura packaging.

The Endura T18 is a 14Watt device which delivers a much lower level of heat than high wattage subohm devices and mechanical mods. The Endura T18 also has integrated safety functions including a timed shutoff which shuts down the device before it is damaged.

You must add eliquid to the tank before activating the Endura. Activating the device with a dry tank will burn the coil and it will need to be replaced. We have done tests with the devices with full tanks as well as empty tanks. The 15 second cut-off ensures that the device will stop activation and then cool down.

If the power button on your Endura T18 sticks and continues to fire after releasing your finger from the button, please discontinue use of the device. We will replace it as quickly as we can.

If you would like to return your Endura T18, please contact our email support@innokin.com for details on how to begin the process to replace your device with a brand new Endura T18.

If there are no issues to be found with the device you send us, you will be charged for return shipping of the device back to you.

This issue only affects a limited number of the first batch of devices, and was corrected as soon as it was discovered. We greatly value all of our customers as well as the vaping community, and we apologize for any inconvenience this may have caused.

Our goal at Innokin is to provide you with the best vaping experience possible and we appreciate your understanding and support in this matter. Thank you very much. Do you have any questions?

I sent them an e-mail regarding the issue and these are the instructions I received:

Hi nyiddle,

Thank you for contacting with us .
Please send the complete Kit ( battery ,atomizers, coils and accessories) along with your proof of purchase to the following address ( American consumers only):

Consumers Sales Service Center (California)
17128 Colima Rd
#380 Hacienda Heights, CA 91745, U.S.A.
Attn: Innokin Returns - RMA # ( Not necessary )- Device Name - Color
1) The package must include:
a) The returned device.
b) Proof of purchase (receipt, please make sure the faulty device is within our 90 day warranty and the receipt is complete and clear, please do not return the device if it is outside of our 90 day warranty as the device won’t be covered).

Note: We are unable to provide you with a replacement if any of these steps are missed. Please remember to write 'Attn: Innokin Returns - (Device Name) - (Device Color)' on the package. For example: 'Attn: Innokin Returns - ENDURA T18 - Black'.

2) You MUST email the purchasing receipt to : Support@Innokin.com

3) You MUST email the USPS Tracking number to: support@innokin.com when your courier collects the package.

4) You MUST email your delivery address and phone number to support@innokin.com.
5) If there is no issues to be found with the device, you will be charged for return shipping of the device back to you.

6) Only charge Innokin devices with a high quality CE/UL Certified 5V/1A wall charger.
Never charge a battery that has been damaged or dropped.
Never plug a charger into a non-approved mains power transformer.
Do not overcharge. Remove the battery from the charger when complete.
Never leave a charging battery unattended.
Only use the included high quality charging cable.
Wall Adapters should be CE / UL/ FCC certified, high quality and authentic.
Do not charge your vaporizer with your car.
If there are any issues with the device please contact your Authorized Innokin vendor immediately.

7) Do not over fill the tank, the potential damages may not covered by warranty.
Once the device has been received and checked, we will notify you and send out a replacement via USPS.

Happy holidays !

Best regards,
George

 

[Susan~S]

Here's some more information regarding this devise. @Mooch has just finished testing: Innokin Endura T18 Hardware Testing...a great, robust MTL device!