That SUCKS!
It sure does. They finally responded to me after I left a review. Their response was basically "to bad so sad" because I did not purchase shipping insurance. The package itself showed up in perfect condition, no crushing to the box or anything else that would indicate abuse. The small crack is right where the glass notches in where the metal sleeve covers it. That to me indicates a manufacturing issue. These guys were where I bought my first mod from, what a let down.