Smok Quantum won't turn on after bluetooth firmware update

[paludicola]

Do you have any information on the usb updating? maybe i can recover the box via USB

 

[Tanashaar-Lou]

I'm having the same problem with the Quantum. But its still picking it up on the App. Contacted smok and had no response as of yet and I emailed them early yesterday. Trying to find out if I can somehow factory reset the device.

 

[SteveS45]

Do you have any information on the usb updating? maybe i can recover the box via USB

I posted a link and posted part of the instructions in this thread.

 

[paludicola]

Yeah, when i first google it i followed these instructions i found in your post. sadly it doesn't work somehow, when you select the pc option in the app, as said in the instructions you only get a blank screen. I got an updating tool form smok, which also detects my device but sadly it says " ERROR: No Aprom File." you can get the aprom's from many other devices but not from the quantum... I will update as soon as i find any information or get a response from smok or gearbest.

 

[SteveS45]

Are you using a Smart phone or a PC to update?

 

[paludicola]

I've used my smartphone in the process that obviously bricked it, and i am now trying to update via PC

 

[Jaem01]

I got my Quantum today, try to make OTA upgrade and now I have the same problem. Quantum doesn't turn on, PC tool doesn't work, error is "No APROM file"...
Hex file has only 68kB, but others have around 200kB

 

[SteveS45]

Check out this thread for some suggestions.

Smok Quantum Upgrade Problems

 

[paludicola]

I got my Quantum today, try to make OTA upgrade and now I have the same problem. Quantum doesn't turn on, PC tool doesn't work, error is "No APROM file"...
Hex file has only 68kB, but others have around 200kB

Yeah, im at the same point at the moment... i have contacted smok and gear best, the gear best guys are on it. i've sent them a video explaining everything which was mentioned here

 

[SteveS45]

I see a few posting about the issue as you see in the thread I linked. Did you do what it said removing the battery or holding the Power button?

 

[Jaem01]

Yes, I follow instructions exactly. I remove battery, press and hold fire button, connect to computer, select Quantum, check new FW (1100.hex), click connect, click upgrade (hold FB all the time) and popup error window "No APROM file" appears... And as I say - 1100.hex quantum file is more than 3 times smaller, than X Cube II or H-Priv file...

 

[SteveS45]

In that other thread the user said he got a file from Smok. Maybe that will be the answer!

Good Luck and Vape On Safely!

 

[Domantas]

Hey, can you upload a file again ? I have exactly the same issue...

 

[Jaem01]

Bricked Quantum Solution! temporary fix, at least you can use your Quantum until Smok fixes the problem

1. Download the USB updater 2.0 from the Smok website (support->upgrade->tools&firmware->upgrade tool 2.0)
2. Unzip the file and run the updater.
3. Select Quantum and check for updates. The firmware is downloaded to the folder with the updater - it's named 1100.hex. The file is actually a RAR archive - that's why we're getting the APROM error message.
4. Rename the file to 1100.rar and use a RAR utility to extract it and locate
   VIVI-76 (160520)1.0.8(checksum=0xA3A9).hex file
5. Now download one of the other programming tools from Smok (e.g. for the H-priv - home page at the bottom->upgrade tool for your xcubeii & h-priv) and run the programmer.
6. Connect your Quantum by holding the fire button then plugging the USB and click Connect.
7. Click the APROM button in the programmer and select the extracted hex file from above (at a bottom of window select .hex file type (or All files, not .bin)
8. Now select the APROM option (only!) at the bottom, then click Update. Voila!

The bad news is that the update file is actually version 1.08 for SMOK R-Steam 80W and it do not support Bluetooth... But for now it works

 

[Akiramaruyama]

Bricked Quantum Solution! temporary fix, at least you can use your Quantum until Smok fixes the problem

1. Download the USB updater 2.0 from the Smok website (support->upgrade->tools&firmware->upgrade tool 2.0)
2. Unzip the file and run the updater.
3. Select Quantum and check for updates. The firmware is downloaded to the folder with the updater - it's named 1100.hex. The file is actually a RAR archive - that's why we're getting the APROM error message.
4. Rename the file to 1100.rar and use a RAR utility to extract it and locate
   VIVI-76 (160520)1.0.8(checksum=0xA3A9).hex file
5. Now download one of the other programming tools from Smok (e.g. for the H-priv - home page at the bottom->upgrade tool for your xcubeii & h-priv) and run the programmer.
6. Connect your Quantum by holding the fire button then plugging the USB and click Connect.
7. Click the APROM button in the programmer and select the extracted hex file from above (at a bottom of window select .hex file type (or All files, not .bin)
8. Now select the APROM option (only!) at the bottom, then click Update. Voila!

The bad news is that the update file is actually version 1.08 for SMOK R-Steam 80W and it do not support Bluetooth... But for now it works

Can you post a video on how to do this please

 

[Jaem01]

I receive official answer from SMOK support today. They attach docx file with instructions and link to official tools. And it works!
But I do not understand why they send this solution privately, and it is not published on their site.

 

[SteveS45]

So why don't you post the information for others?

 

[Akiramaruyama]

I receive official answer from SMOK support today. They attach docx file with instructions and link to official tools. And it works!
But I do not understand why they send this solution privately, and it is not published on their site.

Yes please post all the info, I just got mine yesterday and really wanna use it

 

[Jaem01]

Instructions are the same, as I wrote above, starting from point 5 (it is the same tool). But you need proper .bin/.hex file. This file I can't past here (or link to it), due to forum policy... It has to be on official SMOK site, but it is not there in this time

 

[RawCarnage]

did they say when they were going to post it on their site by any chance? i mod is bricked, and when i flashed the r mini, for some reason my charging is all messed up as in when i unplug it from the charger it still says its charging. its funky. anyone else has that problem? could it be hardware or firmware? i just got the mod a few days ago.