Thanks, Quoiyaien. I'm not worried, but I don't want too many misconceptions floating around. You make an excellent point, though - if anyone has a problem with their Futura please contact us. It's hard to do customer service via this forum. We want everyone to be happy, at least in a vaping...
Sorry the Futura you received hasn't met your expectations. If the top cap is off center (which it certainly shouldn't be) please return it (we'll cover the shipping) and we'll fix it. As for the other objections, well... Here are the facts:
1. We didn't use aluminum (7075 ballistic) because...
Your co-worker is obviously a person of great discernment and impeccable judgement. Too bad he/she is SOL. Kidding. Here's the deal: as soon as we get a handle on the backlog we'll open up sales again. While this is a for-profit venture, and our expenses are mounting, it's more important to...
Hi guys and gals, I'm back for a short visit. In order to preserve what's left of my sanity I've elected not to read the several thousand posts submitted since my self-imposed exile.
I won't go into the multitude of challenges we've faced since launching this thing, and those still left to...
Now that's a closely guarded secret. However, as promised, they are going out this week. Not every one - black and titanium first, to reiterate - but they are goin' out, baby!
You guys... We tried a bunch of different screws, including torx, hex, etc. and none of them seemed quite right. Either we couldn't get them to fit flush or the counter-sink was off somehow. So we settled on the phillips as the least bad option. This screw is necessary for aligning the board...
*Update*
Ok, folks, here's the latest update: we will begin shipping next week. First units to go out will be to those on the initial 100 list who chose black or titanium with contoured or inclined caps. Then we'll ship to all others who selected these colors and options. Additional colors will...
Ok, to quell these rumors, I've been in touch with both Brandon from Evolv and John from Dimension (co-partners in the DNA 20) and, while there are new products in the pipeline, there is no official confirmation of a DNA 30 or any other device. And there was certainly no DNA 30 prototype...
You didn't specify which Xmas. :) But seriously, I think most of our problems are behind us. The good news is that the parts are turning out great. These things should outlast us all. As I may have already mentioned I've been using an early prototype since April - one of the first ones we turned...
Also, a Futura will be on display at Vapercon in Richmond this weekend. Moon Mountain Vapor will have it at their booth - Ridgeway blue. So if you're attending and want to see it in action, give 'em a visit!
Sorry for the absence, guys and gals. Just trying to get all these things done and into your patiently waiting hands. We've had a few obstacles to overcome, namely broken CNC machines which take forever to fix. This has happened three times now, right in the middle of parts runs, which means...
Thanks, Thrasher, I really appreciate the support. We were a little naive in our expectations and now we're paying the price. We've set up some controls and procedures so future builds should be quicker and more accurately estimated. Please understand, though, that we're not going anywhere and...
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