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  1. low_tar_neil

    Apology to everyone with shipping issues

    Hi there, thanks for reaching out, I can understand your concerns, you're probably aware by now that that entire industry had shipping issues due to the PACT Act and losing all the major carriers as a result, so it wasn't just us. I'm happy to say that the temporary shipping issues we...
  2. low_tar_neil

    Thanks for the memories ECF

    Wowzers, 10 years, congrats!
  3. low_tar_neil

    Problems with the Server Migration

    Hi guys, thanks for identifying the bugs, we're working to get them resolved - please drop any more into this thread!
  4. low_tar_neil

    US Vape Mail Ban - USPS/FedEx/UPS/DHL

    If that was the case why not do more, and keep it quiet though
  5. low_tar_neil

    US Vape Mail Ban - USPS/FedEx/UPS/DHL

    Hi everyone! Who has any idea what's going on here, why would you be able to ship these coils with USPS still? https://www.eightvape.com/collections/quick-delivery-coils-by-usps
  6. low_tar_neil

    Has anyone bought from vaping dot com

    Hi @Lindsea thanks for reaching out! Please can you DM me your name and info that might help us find the order? I've sent you a message so you should see where to reply in your notifications, don't worry we'll get it sorted!
  7. low_tar_neil

    Apology to everyone with shipping issues

    Thanks guys, have asked the CS team to reach out to you both and figure out what is going on asap.
  8. low_tar_neil

    Apology to everyone with shipping issues

    Thank you, I have handed this over, and someone will reach out to you soon.
  9. low_tar_neil

    Apology to everyone with shipping issues

    Thanks guys, keep them coming, have passed these over to be prioritised.
  10. low_tar_neil

    Apology to everyone with shipping issues

    Hi everyone, order numbers that have been posted in here so far have gone to the top of the list for customer service to deal with, you will get a response today. And if you don't come back to me here and I will do what I can from my end.
  11. low_tar_neil

    Apology to everyone with shipping issues

    Hi everyone, I’m really sorry about the number of shipping issues recently. I’m also sorry I’ve not checked in this week until today and seen all the messages. I’m going to get a customer service rep on here to answer queries much more quickly going forward. As a lot of you will know there...
  12. low_tar_neil

    To everybody that hasn't received their order

    Yep, you’re right. I’m so sorry for all the hassle, really, we’ve worked hard for years to build our reputation and it’s getting wrecked because of 3rd party logistics providers who promised they earth and can’t deliver. We have now stopped using them. However, we’ve got alternatives lined up...
  13. low_tar_neil

    Vaping.com no customer service? Deleting reviews

    Hi there, I’m really sorry you had to reach out. You may be aware this is an industry wide problem after we were banned from using almost all shipping carriers including USPS. That is very frustrating, I’ve no idea what’s going on there, but we can certainly offer to refund it, I’ve already...
  14. low_tar_neil

    VAPERS! - STOP THE FEDS TAXING YOUR VAPE

    Well, great news everyone, it looks like the nicotine tax has now been removed from the senate version of the bill. What's more, I hear it was Cortez Masto who made the difference, so everyone who reached out, you made this happen, especially people like @Vapeon4Life, we all thank you for your...
  15. low_tar_neil

    VAPERS! - STOP THE FEDS TAXING YOUR VAPE

    We have a pop-up running to show to all users 1 time, and this thread is on every page.
  16. low_tar_neil

    VAPERS! - STOP THE FEDS TAXING YOUR VAPE

    Urgent - please take action, and forward to anyone who may be able to help. Politicians and bureaucrats in Washington want to double the price of your vape through a new Federal tax on nicotine. Under the proposals, vaping would become far more expensive than smoking and hit vapers hard...
  17. low_tar_neil

    Missing/Stolen package. E-mail support non-responsive.

    Really sorry about that, we actually put the 5 post limit in because otherwise people just sign up and spam everyone.
  18. low_tar_neil

    Missing/Stolen package. E-mail support non-responsive.

    That’s odd, I’ve forwarded this message to the team, and told them to reach out.
  19. low_tar_neil

    Missing/Stolen package. E-mail support non-responsive.

    Hi there, sorry to hear you're having issues, we'll get it sorted. I checked in the ticket system and I can't see a ticket with your order number, could you DM me the ticket number and/or the email you used?
  20. low_tar_neil

    V100649334 order delivered to wrong place

    What did Taylor say? She won't leave you hanging especially because I told her to take care of this, if she is not able to find out what happened, we will refund the full amount asap.
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