Search results

  1. Casey@PS

    Your Order Has Shipped!!

    Haha, Steve has the password to Twitter- just don't think he's into the "Tweeting" lol. We'll see if he uses it...
  2. Casey@PS

    PURESMOKER STOCK STATUS UPDATES (Updated Daily)

    Just posted an update on Twitter- Proteges and PTs will be up for pre-ordering today. Steve is taking the site down for a bit to do updates. 2-3 week wait time on everything right now.
  3. Casey@PS

    Prodigy not working

    Wipe off all the threads on the adapter first. Seeing liquid on them is a clear sign that you're probably losing contact between the atty and adapter.
  4. Casey@PS

    Your Order Has Shipped!!

    Just a quick update: All Protege orders through 20607 have shipped as of today. Shipping confirmations will be heading out tonight. The rest of the Proteges will be shipping Thurs/Friday- we are waiting for more batteries/chargers to arrive this week. Just ran out.
  5. Casey@PS

    Your Order Has Shipped!!

    There are very few times when I'm more than 24 hours behind on tickets- maybe 2 times I can remember. This is some serious craziness.
  6. Casey@PS

    PT 901 adapter doesn't work on my Protege

    Hey Lucky, saw you had another ticket- seems you're working now besides the 510 adapter. Mind if I close it since we know what we've gotta do with the 510?
  7. Casey@PS

    Your Order Has Shipped!!

    Just take a look at my apology thread. I'm crazy this week.
  8. Casey@PS

    **Pardon the ticket delay** :-/

    I just wanted to let everyone know what's happening, since I've seen the # of tickets increasing pretty rapidly over the past 3 days. I'm swamped guys. I'm trying to test, package, and ship all the Proteges; process all of the incoming returns/exchanges, warranty replacements, repairs, etc...
  9. Casey@PS

    Holy hell!

    Was the atty attached? Every once in a while when I'm testing something, a bad atty combo will cause the entire tube to heat up before I've even pressed the button.
  10. Casey@PS

    Do you know...

    Actually, the latest update was from the 30th when juice arrived :) It's in, but tons has sold already...
  11. Casey@PS

    Got My Protege But Question!

    If you're having issues with a wiggly adapter, do me a favor and send a ticket to info@puresmoker.com. Just put wiggly adapter in the subject, and tomorrow when I get into the office I'll get you all taken care of!
  12. Casey@PS

    Is my protege a lemon?

    Loosen the adapter- that should fix the sticking.
  13. Casey@PS

    omg i love caseys new hair

    Ya'll are making me blush! And Bandit- I know better than to get in your trunk. ;)
  14. Casey@PS

    Is my protege a lemon?

    Hey Cat, first try wiping down all of the threads on the adapter, as well as the bottom of the atomizer and try it again. If that doesn't do it, the next thing to check is the switch. It's different than the Prodigy, so take note. Unscrew the adapter, and see if the contact on the switch has...
  15. Casey@PS

    Got My Protege But Question!

    Here's the thing with the center posts- EVERY single adapter is tested before it goes out with one of the 510 attys that we sell. We can tap the post up a bit more, but there's no guarantee that it will be perfect for the 510 atomizer that you're using. It really doesn't take much to tap the...
  16. Casey@PS

    Got My Protege But Question!

    The center post on the adapter. When you take the adapter off, there's brass inside the steel. Then there's a black ring around another piece of brass. That's the post.
  17. Casey@PS

    omg i love caseys new hair

    LOL I still haven't broken mine in yet. Have to do that this week. I'm such a lazy dorkus.
  18. Casey@PS

    ETA on the switch housings?

    Honestly not sure. Should be sometime this week. Twitter.com/puresmoker. That'll be the best way to stay updated when any news comes in.
  19. Casey@PS

    omg i love caseys new hair

    Haha, Lucky, you know how much I <3 her and her Prodigy holders ;)
  20. Casey@PS

    omg i love caseys new hair

    Haha, thanks :)