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  1. M

    Janty Neo Classic New Product "Back To The Basics"

    I think tickets are being handled individually in each store. And sometimes it doesnt make sense to fix tickets in the order they are made in; Lets say you have 30 tickets with questions about something that you dont need to answer right now, but you have 14 tickets about more pressing urgent...
  2. M

    Janty Neo Classic New Product "Back To The Basics"

    RB37: I just got word back ( so dont say we cant be fast, - even on weekends! ) - he said that he processed the ticket this afternoon, and that he is working day and night to resolve all other tickets within tomorrow. So hopefully this should be resolved by now! :)
  3. M

    Janty Neo Classic New Product "Back To The Basics"

    lll see what i can do - but it is the weekend, so you probably wont get an answer today :)
  4. M

    Janty Neo Classic New Product "Back To The Basics"

    RB37: Cant guarantee that i can do anything, but who did you purchase your NEO with (USA/France?) and whats your order number - let me know and ill see what i can do. It should be noted that im only doing this as a one time favor, i dont normally do CS stuff, but i did promise you id look into...
  5. M

    Janty Neo Classic New Product "Back To The Basics"

    Hehe. Yeah each to their own, i just find that i can gauge how much should go in there/is in there by doing drops and lazy-counting. :) But as you said, what do i know :P
  6. M

    Janty Neo Classic New Product "Back To The Basics"

    RB37: First of all, im glad to hear they shipped it out - they must be so heavily backed up now, and i think the popularity of the device took them by surprise to be honest. I am crossing my fingers things will work for you this time around! =/ Pmos69: As i said above, i think its a matter of...
  7. M

    Janty Neo Classic New Product "Back To The Basics"

    Marverel: It sounds to me like you have way too much liquid in there - but yes, on the autos its important that you dont draw too lightly, otherwise it will cook! And getting a drop in your mouth sounds incredible, i have honestly tried everything i know and it hasnt happened. Lets hope it...
  8. M

    Janty Neo Classic New Product "Back To The Basics"

    Keep in there Dane! It sucks, i can see that, and even though its not me that made the mistake of putting up the pictures then you have to realize that it was a big launch, people have been stressed and unfortunately you got the bad end of it. But then again you also did save alot of other...
  9. M

    Janty Neo Classic New Product "Back To The Basics"

    RB: Incase they dont get back to you it is probably due to the massive volumes being pushed through - however, should it happen let me know and ill be happy to see if i can get a hold of them for you ;)
  10. M

    Janty Neo Classic New Product "Back To The Basics"

    Well, sometimes stuff marked as 100% pg, still has 10 to 40 % vg in it - alot of companies do that. But, thats probably not the reason. I find it strange, seeing as i have seriously not encountered this once, when smoking the Janty elixir line - not even slightly. But we will be monitoring this...
  11. M

    Janty Neo Classic New Product "Back To The Basics"

    Hi Martin I find it hard to believe that you experience is a normal one. Can you try the following: Try opening the silicon flap just a tiny bit and then try to smoke on it - see if that improves the experience Try removing the golden ring completely and see if that improves...
  12. M

    Janty Neo Classic New Product "Back To The Basics"

    Yes it will on both accounts! :)
  13. M

    Janty Neo Classic New Product "Back To The Basics"

    Your wife sounds like a wonderful person. :) (not a very biased comment to make huh.. ? )
  14. M

    Janty Neo Classic New Product "Back To The Basics"

    Well atleast somebody enjoyed it. Thats a good start :) The reason i mentioned to do this, was that i noticed in one of the test puromizers i got that the wires had become entangled - by shaking it with liquid on, it soaked up the liquid, got heavier and then fell in place. However, i could...
  15. M

    Janty Neo Classic New Product "Back To The Basics"

    I would love to, but im afraid you will have to mail the shop you dealt with directly as this is not something we can help you with here :)
  16. M

    Janty Neo Classic New Product "Back To The Basics"

    but.. but.. i just explained how it works.. aww you guys never believe me...
  17. M

    Janty Neo Classic New Product "Back To The Basics"

    Skye: My boys do tend to like the stories.. my wife is usually the one saying the story has gotten out of hand, but the boys still seem interested hehe.. mwa102464: This is a Janty Puromizer. It might look like something else youve seen but its not - it does draw on the experience of a...
  18. M

    Janty Neo Classic New Product "Back To The Basics"

    Oh no no.. we only use the finest hairs. And we dont cut them either - its quite a fascinating process; We have a small team of volunteer kids, and their only job is to play with the unicorns all day long at our designated Cebu resort aptly named "Unicornia". Five hours a day its nothing...
  19. M

    Janty Neo Classic New Product "Back To The Basics"

    Its made from unicorn tails. :) Sorry, but we cant give away every little detail - much like other companies, we have to keep some stuff to ourselves. (and we have alot of stock invested in unicorn tail farms..so.. )
  20. M

    Janty Neo Classic New Product "Back To The Basics"

    Batterys are usually 60-70% charged upon arrival. To be safe, use one while recharging the other. When the one you put up for charging is done charging, swap them around and then use that one till it dies, then swap again. As for how many drops it holds - i dont know. 2 mls is correct. start...
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