Search results

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    Terrible Customer Service

    Hey Trufu1, I can completely understand your frustration! The stores in Ohio are separate entities from the website itself, although they do share common ownership. In regards to online purchases being return to individual stores for a credit, I don't believe we've finalized a policy for...
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    AltSmoke Manhattan! Opening 3/17/14!

    We're also doing interviews for this location this week :) So if you're interested please send the following information to the following email address: Email: nyhire@altsmoke.com Name: Contact Number: Availability: And feel free to tell us a little bit about your vaping history and why...
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    Hey halo..

    Still Moving :P Just less sleep than usual :) Been getting over this crud that's been going around everywhere it seems :P Yes we've grown a little bit over the years, but at the end of the day it's not me purchasing the products that have helped us grow :)
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    How old is your SB

    Check your spam mail in case the reply ended up in there :P
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    Suggestion Box! - What would you like to see from AltSmoke?

    I think chad can answer that one :) Thanks for the suggestion :)
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    AltSmoke | Rate Us - Feedback

    Thanks guys :) Appreciate the feedback! :P
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    AltSmoke Black Friday!

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    Worst Custumer Service! Awesome Customer Service?

    Correct it's in the process, do you have a Ticket # that you have been responding to Mason with? Thanks much, Rob
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    Worst Custumer Service! Awesome Customer Service?

    That's the problem with International First Class is once it leaves the USA to other countries it is no longer traceable, the tracking information above is normal after it's processed through the hub when it leaves the USA. It's one of the many reasons why we suggest Express Mail for...
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    SB no worky no more:(

    If you're Silver Bullet is still not functioning properly, I would contact our online support with the issue. If there was a short it could've collapsed the spring at the base, also RBA's like to crush connectors so that could be it as well. Checking to see if the Silica under the contact post...
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    Suggestion Box! - What would you like to see from AltSmoke?

    We do that now for pretty much the Silver Bullet's that are acting up or come in for warranty issues. And don't believer it's that expensive :P Ohm checker - Waiting for them to ship. Longer Kanthal/Wick Options - On it :P 'Ship-To-Store' - This could be a possibility in the future as...
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    MVP 2.0 Starter Kit - Now Available!

    MVP 2.0 - Starter Kit Now Available $69.95 While Supplies Last we will be including a random MVP Wrap with a purchase of this kit. Features: - Puff Counter - Battery Level Indicator - 2600mAh Battery - Passthrough Capabilities - And More. Kit Includes: - 1x MVP 2.0 - 2x iClear...
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    What should I know before using an unprotected battery in my SB?

    The difference is that your laptop typically has protection built in to stop it from causing an unpleasant experience. Protected batteries do have a PCB on them that prevent a battery from being discharged too quickly in the case of a short in the atomizer or something else going wrong...
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    Not sure how long I can keep up at this pace!

    Ah shame, I'll be down that way Tuesday/Wednesday and possibly Thursday. Did you make the trek?
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    Suggestion Box! - What would you like to see from AltSmoke?

    The main problem with adapters is they really aren't built the greatest. They do wear out and can cause issues. If they were built a little bit better, we would consider carrying them. Sadly all the adapters I see have the same issues as they've always had. But we may have something that...
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    Cincinnati, OH - AltSmoke Store

    Frank has the majority of next week off...whether he takes it that's up to him :P
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    AltSmoke - Lexington, KY Store!

    AltSmoke Lexington is now open :) Thanks to the hard work of the crew out in Lexington, we were able to get this store up and running in a little under 6 weeks! So if you're in the area feel free to stop by and check us out! :)
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    Not sure how long I can keep up at this pace!

    So many Silver Bullets! As long as they last I'm sure you're good for the next few decades LOL!
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    laborday sale saved me money :)

    Glad that you saw it, seemed someone forgot to post it on ECF (Doh!). We did send out a newsletter, posted it on facebook as well as on the front page of the website. Looks like a lot of people saw it :) I'll make sure the next one is definitely posted here!
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    AltSmoke

    Not a problem Winchester :) Glad that you were taken care of :)