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haha no worry, we all make mistake sometime :)

In honor of Thanksgiving in the USA, we're offering FREE SHIPPING on all orders over $50 this week, from now until Sunday, Nov. 27th at 11:59 pm Eastern Standard Time (New York)! This applies to everyone, not just customers within the USA. Please also note that the Website launch specials have...

Ellanceo, to transfer your reward points, all you need to do is send us an email - you do not need to know what your previous balance was, as we can look it up. All of the customer passwords in the previous website database were encrypted, so it was impossible to transfer accounts to the new...

I'm very sorry to hear about your bad experience :( I want to do whatever I can for you to make this right, so please send me a PM on here and I will do whatever I can. If you still have the defective products, you can ship them back to our USA center (this would help us to see and identify...

:(:tongue::toast: the battery holder could hold 2pcs 16340 withouth any problem

Hi Humpty, You are in HK ? next time coming to Shenzhen, give me a shot, we could spend some wonderful time together:toast:

Thanks for your question, and I am sorry for the confusion, the 18650battery can charge 18650 and 16340, but each time , it could charge one battery, please do not charge 2 battery at a time , in order to solve this problem, we now have a new charger especially for 6V, they charge 3.2V battery...

Thanks Humpty, you helped a lot with the description:tongue:

Hi NiCKO, Thanks for your support, for the 6V 16340 starter kit, We finally have a new dual charger especially for 3.2V battery now.

as far as I know, there are not many ecig users in China, in China, one pack of real cigarette is 1-3 USD, they could get the cigarette everywhere, but to start ecig, need to start at $20-30 usd, in the long run, ecig saves a lot for them, but it seems that they prefer spent small money but...

I know you have US reps now. Is there someone in the US I can call to ask these questions to or order from? Thanks! [/FONT] You could get the online support when ever you have questions, it is on the home page , there is a online support under the catalogue, there will be our customer...

wow, I wish I was there :tongue: some day, I hope I could invite so many people to China to have a big ecig party:D

Thanks for your post , yes, V2 is replaced with v3, as V3 is much better in our idea, it could use 3.7V, 5V, 6V,7.4V all in one, and quality is much more stable than V2, as the passthrough you mentioned, we may give it a try when it is ready, we will let you know, thank you for your support as...

Thanks a lot:2cool:

Dear Sir, I am sorry for the bad experience with us, I left ECF for about 2 years, and I do feel sorry for the trouble, and from now on, I will stay on forums fairly often. I will have a meeting with all the staff early tomorrow morning to make sure the quality of the service and products is as...

Done, please see the previous post. Thanks!

The HTTPS/SSL has now been implemented and fixed. The problem was with the hosting company, they said the DNS servers had not propagated the new certificate to the domain DNS yet when the certificate was first added. Please let us know if you see any more SSL errors, but there shouldn't be any.

Woot! New Website!! We are very excited to launch the new Eastmall website!! We have worked day and night for the past 6 months to make it happen, and the day has finally come! We've worked around the clock to bring you the absolute best experience that you could possibly hope for in the new...

They are shipping to him right now he will post when he has them