I just charged the PCC last night so the battery is full but it still will not charge my manual 510 battery. I've had it for about 2 weeks now and it worked wonderfully, but now its dead. I am thinking about tossing it and buying a j108b from cigtech.com with the charging case because atleast if I have to replace that one it is only 6 bucks. Only thing I am worried about is the quality
Could be hosed. I'd ask your supplier if they'll get you a replacement.
As far as tapping the case goes, that happens with mine too. Here's how to see if it's a connection problem:
Insert a battery but don't close the top. Slowly press the battery down until the red light comes on. You shouldn't have to press it down more than about a millimeter, but press it slowly down until the light comes on, even if you have to push it all the way down. If, after trying that a few times, the light doesn't ever come on, you have a problem with the connection and should send the case back. If the light comes on, you can probably get the case to start charging by jiggling the battery around in the slot a little and closing the top. Also, some of the early builds of the case had the holder for the battery positioned a little too deep to push the battery down far enough to start the charging cycle when the lid is closed. There's a mod in the 510 forum that fixes the issue. You can either put some felt under the lid to make the battery go down further or you can unscrew a screw on the side, slide the black interior insert up a tad and then screw it back in. Don't do that without reading the original post though. It has details on the mod and pictures.
But really, I'd probably just kick it back to your supplier for a replacement.