I ordered an ego twist kit for my sister-in-law for Christmas. She is vaping to quit smoking and doing well, but one of the batts was a dud.
I e-mailed Tim at VaporBeast and we also talked over the phone. He is a great guy and really customer service oriented.
Tim sent a replacement to me when I ordered a juice sampler, a Kanger T3 and some Kanger M3's. For some reason I ended up with two shipments. One with the T3, a new Twist and some black cartos and another with an additional Twist. I called Tim to let him know about the error on the black cartos (instead of M3's), and to let him know I got an extra Twist by mistake.
Tim said just keep the Twist and sent me the M3's with my next order of juice.
The personal touch, the willingness to correct errors (to the benefit of the customer) and the quality of their products will keep me coming back.
I am loving the Mad Monkey liquid, it's delicious.
I e-mailed Tim at VaporBeast and we also talked over the phone. He is a great guy and really customer service oriented.
Tim sent a replacement to me when I ordered a juice sampler, a Kanger T3 and some Kanger M3's. For some reason I ended up with two shipments. One with the T3, a new Twist and some black cartos and another with an additional Twist. I called Tim to let him know about the error on the black cartos (instead of M3's), and to let him know I got an extra Twist by mistake.
Tim said just keep the Twist and sent me the M3's with my next order of juice.
The personal touch, the willingness to correct errors (to the benefit of the customer) and the quality of their products will keep me coming back.
I am loving the Mad Monkey liquid, it's delicious.
