One of life's little lessons I learned from my Mom was, "Actions speak louder than words". These few words reveal the truths or intentions in any situation, especially in business. (Remember this saying. I'll be coming back to it later.)
A few weeks ago, I noticed my beloved Saber Touch 5v was having some "issues". Less vapor production, going through batts like crazy, blowing atty's left and right.
So, like a vapor junkie, I started troubleshooting. Used new attys, cartos, drips, adapters, fresh batteries, loosening attys, tightening attys, blowing out attys.
After eliminating all the possibilities of problems, it dawned on me that my Saber might have a connection problem.
Distraught, I threw myself in front of my 4 dogs, hoping that they would trample me to death and put me out of my misery.
When that didn't work, I pm'd Sir Lawrence (aka Sir L) of Vapor Moon about my tempermental Saber. Together, we eliminated most of the logical problems. He then asked me to call him and he'd walk me through a few things as well as testing the unit with a voltmeter.
We spent about an hour on the phone and it was the most wonderful conversation I've had in a long time. I learned about how he came to develop and design the Saber, his passion about his product, his family and views on life.
In the end, I wound up sending him my Saber. A few days later, I receive a pm stating that there was indeed a short in the connector in the Saber. The connectors he uses is purchased from China and is manufactured in China. The rest of the Saber is hand crafted by him and hardware is USA made.
About 3 days later, my Saber is home. I let my son - who is more excited about the Saber being home than I am - open the package.
And this is what he says, "WOW! OH WOW! OMG! It's brand new Mom!! Wow! That guy was really nice Mom!! Vape it Momma, vape it! Let's see how much vape it gives off!" And so on.......
A business can offer me the lowest prices guaranteed, the fastest delivery, a gazillion free products or the best product around, but if their customer service sucks, then you've lost all integrity and trust with me.
I had a problem, Sir L listened to me. We worked together to troubleshoot the problem. Then he fixed the problem without charging for it.
Sir L's actions backed up his words. His actions spoke volumes about the type of businessman and human being he is. He has integrity.
THAT is how you do business. THAT is how you get customers for life. THAT is how you develop prosperity.
Thank you Sir L for:
Not putting me on hold for an hour listening to elevator music.
Making me talk to a customer service rep for whom English is a 4 language to them.
Not telling me my "technique" is wrong
And if you sold attys - to test all of them for DOA's so I could get replacements within the 30 day grace period.
A few weeks ago, I noticed my beloved Saber Touch 5v was having some "issues". Less vapor production, going through batts like crazy, blowing atty's left and right.
So, like a vapor junkie, I started troubleshooting. Used new attys, cartos, drips, adapters, fresh batteries, loosening attys, tightening attys, blowing out attys.
After eliminating all the possibilities of problems, it dawned on me that my Saber might have a connection problem.
Distraught, I threw myself in front of my 4 dogs, hoping that they would trample me to death and put me out of my misery.
When that didn't work, I pm'd Sir Lawrence (aka Sir L) of Vapor Moon about my tempermental Saber. Together, we eliminated most of the logical problems. He then asked me to call him and he'd walk me through a few things as well as testing the unit with a voltmeter.
We spent about an hour on the phone and it was the most wonderful conversation I've had in a long time. I learned about how he came to develop and design the Saber, his passion about his product, his family and views on life.
In the end, I wound up sending him my Saber. A few days later, I receive a pm stating that there was indeed a short in the connector in the Saber. The connectors he uses is purchased from China and is manufactured in China. The rest of the Saber is hand crafted by him and hardware is USA made.
About 3 days later, my Saber is home. I let my son - who is more excited about the Saber being home than I am - open the package.
And this is what he says, "WOW! OH WOW! OMG! It's brand new Mom!! Wow! That guy was really nice Mom!! Vape it Momma, vape it! Let's see how much vape it gives off!" And so on.......
A business can offer me the lowest prices guaranteed, the fastest delivery, a gazillion free products or the best product around, but if their customer service sucks, then you've lost all integrity and trust with me.
I had a problem, Sir L listened to me. We worked together to troubleshoot the problem. Then he fixed the problem without charging for it.
Sir L's actions backed up his words. His actions spoke volumes about the type of businessman and human being he is. He has integrity.
THAT is how you do business. THAT is how you get customers for life. THAT is how you develop prosperity.
Thank you Sir L for:
Not putting me on hold for an hour listening to elevator music.
Making me talk to a customer service rep for whom English is a 4 language to them.
Not telling me my "technique" is wrong
And if you sold attys - to test all of them for DOA's so I could get replacements within the 30 day grace period.
