One reason I've seen them not send a requested sample besides it being an unavailable flavor/ineligible order is when it's requested without the details. Make sure when you ask that you specify your desired ratio and nicotine level. They don't go and look up what you usually get or any of that-they don't have all of that information available in the mixing area.
I did. Even went back and looked at the invoice. But a very good point May.
