Much of the Problem lies with the OEM’s return Policy. Or should I say, Lack of return Policy.
Carto OEM’s seldom will except Returns of Stock from all but Major Buyers. So when an average Retailer gets a Bad Batch of Cartos he really only has Three Options.
1) Offer No Refunds and Hope that the OEM’s Quality somehow is better in the Remaining Stock than the ones with the Problems.
2) Offer refunds to his End Users. No retailer likes that because it costs Way More to offer Refunds. And Anyone can return things by just saying that they didn’t work right.
3) Stop selling them and take a Loss on the Remaining Stock.
Very few Retailers can do Option #2 and #3 and stay in business too long.
BTW – If the OEM only excepts returns from its Major Customers who place Large Bulk Orders, which cartos do you think receive the Highest Quality Control?
Well said, I went into my local brick and mortar yesterday and asked for a specific pack of tank cartos. The new girl gave me a pack and I paid and left. I realized 15 minutes later she had given me the wrong items. I took them back to exchange and was told no refunds when they told me they didn't even carry what I had asked for. It had only been 15 minutes and they were individually sealed inside another sealed package WTF? indeed!
They did give me a version of a store credit eventually but good grief. TMH Too Much Hassle!!