Anyone Replying Email?

[sob80sup81]

Hi Di,

I haven't been shopping much lately especially after the website upgrade, yesterday i visited the new site and tried to sign in but the password didn't work, asked for new password and still nothing worked.

Sent an email to support@eastmall.net about it and haven't got reply yet. Is David's the only one replying emails? Cos i haven't had much luck getting reply of the emails sent asking anything from him.

Well, please let me know if the best way is to register for another account or is it gonna be sorted out.

Thanks

 

[LowThudd]

I believe their on vacation for a Chinese holiday called Mid-Autum day. There is an announcement somewhere in the suppliers forum.

 

[pkj]

I had a bit of a problem too when I returned to the new site. I re-registered with my old info. At least, I think that is how I did it. Then I was good to go.

 

[shadowin]

I am lucky to have ordered before the mid-autumn festival. Forgot all about the holiday. I did get a very fast reply from him last week on my problem.

 

[sob80sup81]

Aaaah... i see, hopefully it's just because of the holiday

Thanks all for the info.

 

[BartS]

As far as I can remember, I also had to re register like PKJ said.

 

[Di]

Every one has to register as a new customer when they use the new site for the first time

It is a brand new database there - no info was carried over -----

you can use the same user and PW from the old shop site

but YOU DO HAVE TO REGISTER AGAIN ON THE NEW SITE.


OH and bye the way -----

regardless of holidays, the China office does not work on weekends

so anything sent from late Friday afternoon onwards

will not get looked at till Monday morning ----

 

[DreamVapor]

I wrote a few days ago that I had re-registered and would like to see points transferred. It was done very promptly Much appreciated!

 

[Di]

I wrote a few days ago that I had re-registered and would like to see points transferred. It was done very promptly Much appreciated!

yes, if you had points on the old site,

you have to send email to sales -

give them your old details and new details if they are different --

they will check your old account and get them transfered for you -

 

[DaDuke]

When does the holiday end? Just wondering when i can expect a reply to my bulk pricing request.

 

[Di]

When does the holiday end? Just wondering when i can expect a reply to my bulk pricing request.

I dunno,

but they also do not work on the weekends --

so they would only just get your messages today -----

 

[Poeia]

On the website it says "Please note, During holidays or special days, shopping points will be doubled or even more, we will put notice on web and Forum also before that."

Will that be true during the Mid-Autumn or National Day holidays coming up?

 

[DaDuke]

Having some problems getting bulk quotes. Is there a big backlog or something?

 

[Di]

I think just busy trying to organize re- stock,

and holiday as well
should be ok in a day or so

 

[mikecup]

Just curious but does the whole country just shut down for your holidays? Seems like you were just eating mooncakes a week ago. I could see 1 or 2 days like here in the US, but for weeks at a time, wow just seems odd in this day and age.. Is there such a thing as time and a half pay or double time pay? Just my look at it, no disrespect intended.

 

[bluesuede]

Yeah, they kinda do.... hahaha... Can't compare China to the US. Hang tight, only 2 more days to go.

 

[dskarpus]

Just curious but does the whole country just shut down for your holidays? Seems like you were just eating mooncakes a week ago. I could see 1 or 2 days like here in the US, but for weeks at a time, wow just seems odd in this day and age.. Is there such a thing as time and a half pay or double time pay? Just my look at it, no disrespect intended.

China is a biiiiiiiiiiiiiiiiiig country. Many workers work at least a day's travel from family or relatives. In the U.S. traveling to kin on 3 day holiday weekend makes sense. In China it does not. If some businesses were to stay open, their competitors would also. Only government holiday mandates can force employers to allow workers more time with their families. Unfortunately, nationally mandated weeks caused huge transportation problems, which they are trying to fix with the new schedule.

 

[mikecup]

Thank you for the knowledge. I also forgot that China does have 20% of the worlds population.
Also they have a 1 child per couple policy in effect to try to keep the growth down. Amazing and then again unbelievable. I guess this time of year would not be good to vacation there.

 

[mwa102464]

National Holiday in China people, couple of days and all heck will break lose again

 

[mikecup]

I sure hope this China supplier updates there out of stock items.
LR 510 atty would be nice for starters.