Bad batch of product, and customer support won't respond.

[kdb424]

Update: I have goten contact from support. I'll be sending the battery in and will continue to update this thread with results.

I had recently bought a halo G6 battery (102mm manual activation) that when I recieved it, had a silver scratch and small damage to the G6 logo. I had let it go as I didn't care about aesthetics. I shook the battery gently and heard something moving inside and didn't think anything of it. Yesterday, I had found that the battery had completely stopped working, and that the noise had gotten much louder as if the batteries were completely loose inside. It will no longer charge, or react to button press. I had contacted customer support, and well over a day later, they have yet to respond. I have another battery on the way to me in the mail (ordered before this happened) but I won't be ordering from them again. This is obviously a faulty battery. I had even asked another guy from work if he heard anything from his G6 batteries, and he hasn't had a problem and they don't make noise when shaken.

TLDR; Halo doesn't care if something goes wrong. They don't care about their customers even enough to say "Sorry, not our fault, have a nice day" even though I got a bad battery in the first place.

 

[Cinder Ella]

Hi kdb424,

Sorry to hear about your experience, I completely understand how frustrating something like this can be. I don't think it's a matter of customer service refusing to respond, it's much more likely that they simply haven't gotten to your email just yet. If you would like to PM me your order number and email address I will be happy to get in touch with CS and see if I can speed up getting this taken care of.

I had recently bought a halo G6 battery (102mm manual activation) that when I recieved it, had a silver scratch and small damage to the G6 logo. I had let it go as I didn't care about aesthetics. I shook the battery gently and heard something moving inside and didn't think anything of it. Yesterday, I had found that the battery had completely stopped working, and that the noise had gotten mich louder as if the batteries were completely loose inside. It will no longer charge, or react to button press. I had contacted customer support, and well over a day later, they have yet to respond. I have another battery on the way to me in the mail (ordered before this happened) but I won't be ordeing from them again. This is obviously a faulty battery. I had even asked another guy from work if he heard anything from his G6 batteries, and he hasn't had a problem and they don't make noise when shaken.

TLDR; Halo doesn't care if something goes wrong. They don't care about their customers even enough to say "Sorry, not our fault, have a nice day" even though I got a bad battery in the first place.

 

[kdb424]

They ended up replacing my battery, with shipping cost covered both ways (so they say, I haven't received my refund for shipping to them. I hope they didn't lie to me again). They claimed that my battery was damaged due to liquid in it, and denied that there was a loose battery (definitely was shaking around in there). I hate being told that it was my fault, and not theirs. It was replaced, so I'll continue buynig for them from now, though I'll not recommend them so highly due to dishonesty.

I do admit to using the drip tip that I bought from them, so there was liquid in the battery most likely, though they stated it was flooded, and I know that's not true. I am careful with dripping, so it couldn't have been much. I would love to have seen some proof of that, but whatever.

I did by a triton from them, and sold my G6 to a friend, and may buy a variable voltage if I don't have any more problems with them. The next problem I'll be leaving the company, and giving a neutral review. I understand mistakes happen (both me and manufacturing), but please don't lie to me. Thank you for replacing the battery at least. I suggest everyone give Halo a chance at least. They are still a great company in the price range, and I'm told they have amazing liquid (I use other's liquid due to preference).

 

[stevegmu]

I don't think the drip tip really is for dripping; just a mouthpiece. Dripping into a carto probably is a great way to flood the battery.

 

[kdb424]

Drip tips in general aren't for dripping. They are so you can drip directly into the atomizer. I use the clearomizers with the atomizer right at the top, so I drip directly into it (the correct method). Yes dripping loads of fluid in there will flood the batter, but the atomizer itself holds 1-2 drops itself, which is what you load. If you overload it, the result is normally that it spits liquid in your moth before it will drain down to the battery. It takes some practice, but it worth it for testing flavors. I have not gotten one bit of fluid on my battery since I bough the triton (also top atty clearomizer). I check every single time I drip, and in the case that I got the smallest drop (I mean it was probably less than 1/10th of a drop) I just clean that off immediately. There is no buildup as I clean anything that makes contact imediately.

 

[PeteC2]

kbd424, you said this "I do admit to using the drip tip that I bought from them, so there was liquid in the battery most likely, though they stated it was flooded, and I know that's not true. I am careful with dripping, so it couldn't have been much. I would love to have seen some proof of that, but whatever."


That makes no sense, if you have ejuice in the battery, then yes, you flooded the battery - period. It takes very little ejuice to short a battery. ANY ejuice inside a battery is too much.

Clearomizers/cartomizers are not designed for dripping, and if that is what you used, then that is your fault, not Halo's.

Halo's drip tip was a throwback to when they offered an atomizer/tank system, suitable for dripping, they only offer the tip now for those who would like a mouth-piece on their cartomizers.

Rather than bad-mouthing Halo CS when they graciously (despite the battery abuse) offered to replace the battery, you should be grateful.

PS - You can not "drip" a Halo Tank. the coil lies under the top wick, so there is no way to drip directly on to the coil, even if you try. This is also true of most top coil clearomizers. You may be manually adding ejuice onto the wick, but you are not "dripping' an atomizer.

 

[kdb424]

Ok, you have me on the fact that it's not true dripping. I drip onto the which directly. which allows a quick switch of flavors. As for the part about it getting into the battery, I don't know if you have a Halo G6 or Triton, but they have a center part (one pole of current) and the outer casing. I have noticed absolute miniscule amounts on the ONE pole only, but never enough to leave that pole in the center, and it gets cleaned immediately. IT most certainly never had worked it's way off of that pole and into the battery. That pole on the battery is solid metal, and would not allow for entrance in the battery (where the air flow part connects. That pole, not the screw part of the battery. Single pole only, so no possibility of shoring either. I guarantee that if you open the battery, you would have found loose parts in there which is almost guaranteed the lithium ION battery which no longer connected any more. During the end of it's life, it would flicker as I moved, indicating that the connection was weak, and you could most certainly hear the battery move. My spare battery that I ordered, NOR the replacement made any of the noises when shaking, even vigorously.

 

[stevegmu]

Using a product in a way not intended by the manufacturer generally voids any warranty.

 

[kdb424]

I think they should put a clear label on the drip tips then so people don't assume they can use them for what they are designed for (and named after), otherwise I assume that I'm using the product in away that was intended by the manufacturer.

 

[ckmeyers]

I think they should put a clear label on the drip tips then so people don't assume they can use them for what they are designed for (and named after), otherwise I assume that I'm using the product in away that was intended by the manufacturer.

I can understand your feelings on that. I think all of us started out overwhelmed by the volume of information there is to absorb. I read a really interesting review on a new bridgeless 510 atomizer yesterday. This atomizer has a splatter shield to stop juice from popping back out at you. It is designed for dripping and suppose to be a good choice for beginning drippers. You would need to buy an "808 to 510" adapter. Screw that on to your Trtion battery and then attach the atomizer to that. The review has a lot of information about how to drip with the atomizer, and also tells you where you can buy it.

stevevape.com/vaporalley-510-bridgeless-atomizer-review/

I don't drip so if I got anything wrong here I'd appreciate another member stepping in to correct any misinformation.

 

[PeteC2]

I think they should put a clear label on the drip tips then so people don't assume they can use them for what they are designed for (and named after), otherwise I assume that I'm using the product in away that was intended by the manufacturer.

I agree on that. Unfortunately in the vaping industry, terminology is all over the place. There is a tendency to use the term "Drip Tip" for any replaceable mouthpiece for a cleaomizer/carto tank/etc., I have frequently seen clearomizer tips, or mouth-pieces referred to as drip tips, when of course that is not what they really are. That is not unlike Halo referring to the Triton Tank...as a tank, when it really should be referred to as a clearomizer. But then generally, any clearo that is either fairly wide, or has a large capacity is often referred to as a tank.

No wonder new vapers get so confused!

 

[Bob Lion54]

The description from the Halo website of the drip tips:

The Aluminum DripTip is contoured and the perfect addition for your G6 or any 510 compatible electronic cigarette. Not only do they allow direct dripping of your favorite e-liquid onto the atomizer or into the cartomizer, they are also a great way to add some flare to your e-cigarette. Available in a variety of (10) hot colors, these contoured drip tips are a crowd favorite.

This is confusing because apparently you're not really supposed to drip a cartomizer or even be able to... at least from what I've read on the forums here. I don't know how you would with the filler still in place but if you remove it then the juice would just drip straight to the battery.

It's not just a Halo thing, though. That type of description is common to all vendors I've seen.

You can't fault kdb424 for dripping here because even beyond just the name, vendors are telling us that's what they're for.

 

[Cinder Ella]

Hi All, The confusion with the wording is understandable. I actually just had our web guy go in and update the wording, hopefully this will avoid future confusion....take a look! Drip Tip | G6 Electronic Cigarette | Halo Cigs

 

[kdb424]

The Aluminum DripTip is contoured and the perfect way to add some flare to your e-cigarette, using it as a mouth piece for your G6. They are also a great addition for any 510 compatible electronic cigarette, allowing direct dripping of your favorite e-liquid onto the atomizer. Available in a variety of (10) hot colors, these contoured drip tips are a crowd favorite and make refilling easier.

It still appears to say that you can direct drip.

 

[Cinder Ella]

Yes, many people use them to drip into an atomizer, such as the one that we previously sold in the Element kit that has been discontinued. We do not advise dripping into a cartomizer or anything attached to a G6 battery but these pieces can be used as a mouthpiece for the G6.

The Aluminum DripTip is contoured and the perfect way to add some flare to your e-cigarette, using it as a mouth piece for your G6. They are also a great addition for any 510 compatible electronic cigarette, allowing direct dripping of your favorite e-liquid onto the atomizer. Available in a variety of (10) hot colors, these contoured drip tips are a crowd favorite and make refilling easier.

It still appears to say that you can direct drip.

 

[kdb424]

Alright. You may want to note that they are for the element series, or simply put a disclaimer on the bottom saying that they are not for dripping into carts. That should simplify it for even fast readers.

 

[ckmeyers]

Yes, many people use them to drip into an atomizer, such as the one that we previously sold in the Element kit that has been discontinued. We do not advise dripping into a cartomizer or anything attached to a G6 battery but these pieces can be used as a mouthpiece for the G6.

Can an 808 to 510 adapter be used on the Triton battery to attach a 510 atomizer designed for dripping? Thanks In advance Cinder.

 

[kdb424]

Any 808 adaptor can be used on the triton, so yes, shold work. The ego style batteries won't work with the triton tanks and vice versa, but all 808 works.

 

[Cinder Ella]

Yes, I believe they will fit together. We haven't tried every combination of parts and pieces. I would just say any type of dripping would be at your own risk so If you feel confident that it wont be an issue with the battery and you're willing to take the chance then let me know how it goes!

Can an 808 to 510 adapter be used on the Triton battery to attach a 510 atomizer designed for dripping? Thanks In advance Cinder.

 

[PeteC2]

Yes, no reason that with a 510 to 808 adapter you couldn't use a drip atty on the Triton. In fact, that would somewhat protect getting ejuice on the battery connections. Many folks who drip in fact prefer to use a 510 to 510 thread adapter for that reason.