As I've said in the past, the true measure of customer service is not the little notes or freebies that get tossed in with an order. The true measure is how a company handles glitches or makes things right when a mistake happens.
I ordered from Rob the other day and for some reason the transaction glitched and I was charged for the product and he didn't receive the order. This is a fairly common problem with credit card processors and it's really hard to blame anyone because of the nature of the Internet.
I contacted Rob today and he made it right within 5 minutes. No complaints, no excuses no chain of emails explaining myself over and over. This is what customer service is truly about.
Thanks for the great service Rob, Blue Mist will continue to get my business because you know the true meaning of taking care of your customers.
I ordered from Rob the other day and for some reason the transaction glitched and I was charged for the product and he didn't receive the order. This is a fairly common problem with credit card processors and it's really hard to blame anyone because of the nature of the Internet.
I contacted Rob today and he made it right within 5 minutes. No complaints, no excuses no chain of emails explaining myself over and over. This is what customer service is truly about.
Thanks for the great service Rob, Blue Mist will continue to get my business because you know the true meaning of taking care of your customers.
