Company name
BMoreVapes
Date of your initial complaint to the supplier.18 October 2013
How did you contact the supplierWebsite ticket system
Ticket number (if you were issued one)476 & 477
General nature of complaintCustomer service
Briefly describe your problem or issueCompany name: BMOREVAPES.
Order number: Order BV-1728
Date of your initial complaint to the supplier: 10/18/2013
How did you contact the supplier: Website Ticket System& email
Ticket number (if you were issued one) 476 & 477.
General nature of complaint: Customer service, shipping,processing, communication
My problem and issue:
Placed an online order on the 11th of October forthe sigelei Vmax Complete Kit. Since this rolls into the weekend and theColumbus Day Holiday, I followed up with the website contact form on the 15thto make sure that the order was at least processed. A drop down tab gives youthe option to contact General or Sales. I sent two inquiries, one for Sales andthe other to General. No response at all, refreshed both the next day but noresponse. My guess is that this online system is not being managed by anyone.
Sent in an email to bmorevapes@hotmail.comon the 16th and received an automated update that the order is inprocessing. Sent another email on the 18th for an update on shippingtime, only get an automated responsethat the order is being processed.
The item is still shown as in stock; its been over 10days since my initial order was received, no communication, updates or product!Frustrating because every other company I have ordered from has had excellentcustomer service, FAST turnaround and shipping times. I understand that everybusiness has its issues time to time, but a total lack of personalcommunication after multiple inquiries is pretty inexcusable.
My next step is to contest my CC charges since I cant getany correspondence from BMorevapes, but hopeful that posting here on the ECFmay net some kind of result since BMoreVapes claims is a registered supplier.
Order number: Order BV-1728
Date of your initial complaint to the supplier: 10/18/2013
How did you contact the supplier: Website Ticket System& email
Ticket number (if you were issued one) 476 & 477.
General nature of complaint: Customer service, shipping,processing, communication
My problem and issue:
Placed an online order on the 11th of October forthe sigelei Vmax Complete Kit. Since this rolls into the weekend and theColumbus Day Holiday, I followed up with the website contact form on the 15thto make sure that the order was at least processed. A drop down tab gives youthe option to contact General or Sales. I sent two inquiries, one for Sales andthe other to General. No response at all, refreshed both the next day but noresponse. My guess is that this online system is not being managed by anyone.
Sent in an email to bmorevapes@hotmail.comon the 16th and received an automated update that the order is inprocessing. Sent another email on the 18th for an update on shippingtime, only get an automated responsethat the order is being processed.
The item is still shown as in stock; its been over 10days since my initial order was received, no communication, updates or product!Frustrating because every other company I have ordered from has had excellentcustomer service, FAST turnaround and shipping times. I understand that everybusiness has its issues time to time, but a total lack of personalcommunication after multiple inquiries is pretty inexcusable.
My next step is to contest my CC charges since I cant getany correspondence from BMorevapes, but hopeful that posting here on the ECFmay net some kind of result since BMoreVapes claims is a registered supplier.
