Box elder recall refunds

[fray]

Just wondering if anyone is having any issues getting refunds for their recalled nicotine from box elder.

In their email it stated they would refund within 24 hours of receiving the package but doesn't seem to be true in my case.

 

[440BB]

Same for me, it's been over a week since I shipped it back. I used USPS first class, so I'm going to give them a little slack and contact them this week. I'm also wondering how they are going to refund - checks, paypal...?

 

[fray]

I sent it priority flat rate like they asked. No idea how they are going to do the refunds. No answer yet but it's only been a couple hours since I sent the email.

 

[rise2it]

Not be negative, but unless this dude is rich, he may run out of money long before he gets through the returned product....kind of like a run on a bank during The Depression.

 

[fray]

I have considered that as a possibility in which case I am screwed. If he does run out of money it would show very poor planning on his part and his inability to do business. The Internet is a very useful tool in making sure everyone knows that.


Still no response. If nothing by tomorrow I will begin daily emails and calls.

 

[aubergine]

We are not impressed with Box Elder...
I'm angry because it's just what the FDA woud love to jump all over.
But look! We already did. Probably more rapidly and effectively than the FDA has ever managed in its life. Ha.

 

[fray]

They got back with me Tuesday to confirm my PayPal account but still no refund.

A far cry from the "refund within 24 hours"

 

[Bocephus]

Ya I got the "refund within 48 hours" email after I confirmed my paypal addy and that was on the 6th. Sent 2 emails on the status and no response. You know I know things can take some time but when you tell me a time frame and nothinghappens then do not respond to my emails within 24 hours then I start to get .......

Some of these vendors just dont get that all we as customers need is a response and leaving us hanging is bad. Its a simple concept. I dont mind the wait if I know I need to wait but just leaving things up in the air after a deadline passes is bad juju.

 

[MamaD]

Just wondering if you have received your money yet. I too received the email stating 48 hours on the 6th of Dec. and have yet to receive my money. I figured I'd give him a week, which is tomorrow, before I start calling and sending emails. Holiday season and all that.

 

[fray]

I got my refund yesterday.

 

[Bocephus]

Just got my refund today so they are paying out. I will say though I had to sent 3 emails and the last email I sent was last night so it does help to let them know your waiting

 

[fray]

I did the same. I wrote emails to be delivered in 8 hour increments. Had to rush to stop one when I noticed the refund went through.

 

[440BB]

After sending back my bottles of liquid, I never contacted them to follow up. Although it took about 10 days, they contacted me to check if my paypal account was OK and confirmed the amount, which was my entire purchase from Gourmet Vapor, including shipping, plus the priority shipping charges for sending them the liquid. They gave me the full refund yesterday afternoon, about 72 hours after confirming.

I never followed up and they handled it correctly although it took a few days more than they initially stated. I am pleased with their following through on this as I didn't even buy it directly from them, only a sister company. I have had a much tougher time dealing with refunds from other vendors, and with this onslaught they deserve some positive feedback for doing this properly without any contact from me. Many vendors disappear in this business and they have taken the heat and are trying to do the right thing.

If I had not read anything on ECF about possible mislabeling I would have still been taken care of, as they emailed me to initiate the recall. If we're judging based on resolving a problem, they're doing a good job now and that's all I can ask. How they can afford to do this is beyond me.

 

[fray]

After sending back my bottles of liquid, I never contacted them to follow up. Although it took about 10 days, they contacted me to check if my paypal account was OK and confirmed the amount, which was my entire purchase from Gourmet Vapor, including shipping, plus the priority shipping charges for sending them the liquid. They gave me the full refund yesterday afternoon, about 72 hours after confirming.

I never followed up and they handled it correctly although it took a few days more than they initially stated. I am pleased with their following through on this as I didn't even buy it directly from them, only a sister company. I have had a much tougher time dealing with refunds from other vendors, and with this onslaught they deserve some positive feedback for doing this properly without any contact from me. Many vendors disappear in this business and they have taken the heat and are trying to do the right thing.

If I had not read anything on ECF about possible mislabeling I would have still been taken care of, as they emailed me to initiate the recall. If we're judging based on resolving a problem, they're doing a good job now and that's all I can ask. How they can afford to do this is beyond me.

They get no sympathy from me. I was let down on every level of their business. Customer service, shipping, and quality. I am glad I got my refund but I will never ever ever buy from them (box elder, gourmet vapor, honeyville, or any other company they come up with) again. Ever.

 

[MamaD]

I also did not contact them after I authorized my refund to be thru paypal. Although it did take longer then his 48 quote, I wanted to wait a full week before I sent anything. I received my money yesterday.