brand new Hana DNA30 goes *POOF* when inserting battery

[V_lestat]

well, after much excitement i finally got the Hana Mods dna 30 Pack V3 and several things happened.

1st there were dings on it... nice quality control - but i could care less.

2nd there was copper dust inside the battery compartment, on the top (positive side) and bottom (Negative Side) - . again nice quality control but i have no idea where copper dust would be coming from.... it would imply they are sanding copper for something...

third the 510 connector has the worst chrome dip job I have ever seen, it wasnt even buffed after dipping, there was jagged edges around it where, after dipping it, the chrome solidified and they didnt bother to but the edges flat. thing of something akin to a crown with out the tall spikes, more flat but the 510 top was anything but smooth or flat.

4th after taking pictures - i knew this adventure wasnt going to go well, i wiped the terminals off, slid the positive side of the battery in (the top) and the negative side in... and immediately a nice healthy curl of stinking electrical burnt smoke came from the usb port area, i didnt see exactly where but that, and the hole on the bottom, is the only place it could have come from. Since i was facing the battery compartment and it came from behind the device.
friggin great,, just great.... so i yank the battery and wait... just great...

5th - i figured i would try again.. plugged the battery in and turned it over and as it booted up an amber glow came from behind the LED, yes amber like something got crazy hot and burnt, but i didnt see more smoke or any burning smell more than there already was.

6th - i found an atomizer i could do without incase something happened and mounted it... nothing wrong there though the ohm reading was 0.1 lower than any other mod read, but not an issue at all. - took 2 hits off it and it seemed ok,,, then... "Too Hot" error... yup i knew the mod was done for... and now, if i get anything out of it at all, its a couple of button presses, then "Too Hot" error and i can't do anything at all but hold the up/down to lock/unlock the power.
just removing the battery doesnt make the too hot go away, about 5 minutes without the battery and it goes away.

so i immediately called Hyperion Vape, where i purchased it, and the person did not introduce himself and i heard a "hang on" as he told someone to hold on as he answered the phone... i told him who i was and explained the situation and that i wanted a replacement.

he said "just put it back in the box with a note explaining what happened and they would look at it and send it back to Hanna for repair/replacement.
i said "i dont want a repair, i want nothing to do with this unit i want it replaced., and its a brand new unit right so why would i take a refurbished unit when i paid for new" (refurbished being i bought new, they repair it, there for it is now refurbished)
then i got more of the "put it in a box with a note and send it back."
I said "listen i just got this and it fried out of the box, i am not "just putting it back in a box with a note" do you have an RMA number or ticket number for me."

he acted like he had no flipping idea what an RMA # was.
I said "i can't just send this back with a note after spending as much as i did on this thing and just hope you repair or replace it, how the hell am i supposed to even know what you guys are doing with it?". i then said "do you just "wing it" with everything? how about you give me an RMA and send me a replacement with a return label."
"oh we dont do things like that, i get thousands of boxes a day, just put it in the box with a note, thats how we know whats going on" ( I think to myself...yeah great wise guy you get thousands of boxes a day (no you don't sorry, but you don't you are not amazon) and i am just supposed to send it to you with a note... no RMA, no proof of anything..??
I said "what do you think the fu**ing RMA# is for?.. you seriously just expect people to send you back hardware with no proof or anything?" and as i took the phone away from my head i said "I will call Hana Mods myself and you can deal with them when i am through"

called hana but think they were closed already, left a VM and will call tomorrow when i get the chance.

so... i will NEVER buy anything from Hyperion Vaper ever again, i have no idea who the bozo was on the other end of the line but he just lost my business and anyone else who asks me about them. And i fully intend on filing a complaint with Hana about this companies business practices with regards to handling Hana's bad products. and how they treat customers.
yes i swore at him first but the guy was a complete noob and pretty much knew nothing about how to handle a bad device... "just throw it back in the box with a note... yeah right..." depending on my conversation with hana i will be sending it back to them for replacement or sending it back to hyperion for a refund.

I am blown away but this 1) low quality of the hanna product and QC of it and 2) the low class reseller they use in hyperion.. say what you will but the persons entire attitude about my issue was pure ghetto and completely not normal or proper.

guess i will be sticking with my istick and ZNA50 for a while longer

 

[Heespharm]

Awwwww mine works perfectly and is in perfect condition... U must have gotten a bad batch or put in the battery incorrectly?


Sent from my iPhone using Tapatalk

 

[V_lestat]

I tell you what if the device this expensive didn't have The most basic feature like reversed battery protection I would be absolutely livid right now I also thought these things had spring-loaded 510 connectors and that only the older versions had fixed 510 connectors god what a piece of crap. Even the cheap Chinese clones use spring-loaded 510 connectors

 

[blacklung]

just a fyi- not all companies/stores use the "RMA" system/procedure.... most I've dealt with pretty much say the same about the note(description of problem, return/refund/exchange?, email addy, phone #, shipping addy, name) or printing out the email conversation and including the email in the package with the stuff to return.

 

[V_lestat]

I wouldn't send anything to anyone without something an attn to a case # anything... something.. I have yet dealt with single company who sells Vape gear who didn't have an RMA even if it was just a bogus order on my account. It's for tracking purposes if anything
If this was a $10 item I wouldn't care but we're talking about something as expensive as this there's no room for put it in a box with a note

Maybe I just deal with a better class of reseller :\

But yes emails are different it's trackable via their email server it's proof a phone conversation is nothing

 

[IanDVaypes]

I believe that all dna 20/30 devices have a warning pertaining the reverse battery smoke. It's quite simple to put the battery in the right way. It's also simple to put it in the wrong way. I always double check my battery polarities in any electronic device. If this is something you find yourself clumsy with, maybe the dna 20/30 devices ain't for you. Look into dna 40 devices if you prefer the protection.

 

[blacklung]

yup, totally understand where you are coming from about the RMA and feeling more comfortable with the RMA system in place.
I think the smaller companies don't really need it(due to "low" volume compared to amazon/etc). Not sure how hard it is to implement but it wouldn't hurt.

higher class of seller- maybe, I think it's more that you are dealing with larger companies or companies that have a lot of returns and have to have a more organized system for handling returns/refunds/exhchanges/etc. Maybe not tho. I have never dealt with Hyperion, so, I can't really say.

From what I've read, Hana might be a pain to deal with(be ready). Evolv does have a RMA process in case that helps. Myself, I'd go thru the shop for a faster process..I think with the note they will know what to do and take care of you.--and if you paid with a CC, my opinion is you don't have much to worry about.


hope you can get the issue sorted as fast as possible. and go for the spring loaded 510 pin, a lot better than fixed IMO.

I wouldn't send anything to anyone without something an attn to a case # anything... something.. I have yet dealt with single company who sells Vape gear who didn't have an RMA even if it was just a bogus order on my account. It's for tracking purposes if anything
If this was a $10 item I wouldn't care but we're talking about something as expensive as this there's no room for put it in a box with a note

Maybe I just deal with a better class of reseller :\

But yes emails are different it's trackable via their email server it's proof a phone conversation is nothing

 

[thanantos]

I believe that all dna 20/30 devices have a warning pertaining the reverse battery smoke. It's quite simple to put the battery in the right way. It's also simple to put it in the wrong way. I always double check my battery polarities in any electronic device. If this is something you find yourself clumsy with, maybe the dna 20/30 devices ain't for you. Look into dna 40 devices if you prefer the protection.

I was shocked by this when they mentioned it in Pbusardo's DNA 40 intro video. DNA30 devices and chips are expensive I can't believe they didn't add this simple protection.

 

[JohnDoses]

Hey guys, glad I found this thread. I also have a Hana DNA 30 from Hyperion vape and after seeing Pbusardos last couple videos I have some concern. My DNA 30 device has a very noticeable lag when firing the device out of sleep mode. It takes it about 1 second to fire when the screen is off. Pbusardo did his tests and authentic DNA 30s absolutely do not have this delay. Ok, so maybe ther were a couple versions of this board or whatever, so I tried to open my Hana's guts and see if I could check out the chip, but the screw that holds the plastic cover on is SUPER tight. I mean so tight I can't get it off with a screwdriver or drill. So tight that it makes me wonder if they don't want anyone to open it. It is known that only cloned chips have this delay, like the Cloupor. Also, my hana v3 does not say Evolv DNA when the chip wakes or turning it on, it says Hana Modz. I am probably being paranoid, but does anyone have this same problem when firing their Hana DNA 30, or any DNA for that matter, out of sleep mode? Does your chip device say EVOLV DNA? Someone ease my mind please!

 

[pancing]

Its weird, whenever I read something about a chinese made regulated like sigelei or IPV with the exception of cloupor, if there's something wrong with the mod
they just send you another one.

Either way I know of some small companies saying "Put the thing in a box with a note of whats wrong with it."
I'd have been a whole lot more courteous to the person on the phone, I usually get more results when I'm polite.
Either way you can't do anything about it, they got your money, they offered you a way to fix a problem and you declined.

As for attitude, you are in the wrong, there is absolutely NO reason whatsoever should you ever be rude to someone when you're asking for their help.

He offered you a fix, you didn't like it.

I mean, what else is there to say.
if you don't like the way the company handles business go somewhere else, there's no reason to be rude at the guy trying to help you with your matter.

 

[sando7]

Hey guys, glad I found this thread. I also have a Hana DNA 30 from Hyperion vape and after seeing Pbusardos last couple videos I have some concern. My DNA 30 device has a very noticeable lag when firing the device out of sleep mode. It takes it about 1 second to fire when the screen is off. Pbusardo did his tests and authentic DNA 30s absolutely do not have this delay. Ok, so maybe ther were a couple versions of this board or whatever, so I tried to open my Hana's guts and see if I could check out the chip, but the screw that holds the plastic cover on is SUPER tight. I mean so tight I can't get it off with a screwdriver or drill. So tight that it makes me wonder if they don't want anyone to open it. It is known that only cloned chips have this delay, like the Cloupor. Also, my hana v3 does not say Evolv DNA when the chip wakes or turning it on, it says Hana Modz. I am probably being paranoid, but does anyone have this same problem when firing their Hana DNA 30, or any DNA for that matter, out of sleep mode? Does your chip device say EVOLV DNA? Someone ease my mind please!

mine HC-DNA30V3 says evolv and does have a delay out of sleep, got my V3 at Vape Royalty....my guts are not covered at all when you look inside, battery compartment on the left side and open guts on the other?....i don't like the way this is put together but it vapes just fine with perfect resistance readings.....i did put a homemade gasket across the 510 area (top) so jooze would not seep in after screwing the screws...was wondering if i ought to make a cover for the guts or just leave it as is.......i only use it occasionally as i have several other devices, yet this situation has me scratching my head.


OP, sorry to hear about your situation and sure hope ya get it sorted.

 

[V_lestat]

Prancing he didn't offerr me a fix he offered me nothing. I would NEVER just throw that expensive of a unit in a box with a note, anyone asking someone to do that
They are an authorized reseller and should methods in place to handle, PROPERLY, returns.
If I had sent it insured signature or not they could have just told me to piss off when I called wondering what was going on with my return.
Put it in a box and we will send it to Hana... Really... Is that how rma's are handled? I really don't think so. In fact I know so, that's how customers get screwed over and end up with nothing. If there is no method to track the return/repair then all it does is get lost and no one knows anything but weeks and months have passed and I the purchaser is screwed.

At the end of the day, any person or company who thinks that handling returns, especially DOA units, like this Is ok, is a fool.

Listen I am a user but I have a unique insight that many don't because I spent a number of years in distribution (actual distributor not a reseller who claimed they were a disti) and only box pushers and start up manufacturers who cared zero about their products customers and reputation do that type of rma , funny thing is they will demand an rma when they send something to the disti but won't offer anything to the customer, and you just play phone and email tag with them while they jerk you around.

Tomorrow Hana will have it in their possession and we shall see what they do, but I won't be made to wait weeks given it was DOA. yes DOA since no matter who put the battery in, it would have smoked.

 

[V_lestat]

@sando - I would be on the phone with Hana asking them to send you a cover, every Hana device should have the cover over the guts.

To those mentioning my comments about battery protection. I am not blind deft and dumb,,, positive up negative down, it was clearly visible on the device and that's how I put it in. It is absolutely inexcusable to charge that much and not have the most basic of electrical protection.
I am not clumsy with batteries, I don't like electricity, it scares me so I am always way overly cautious about such things.
I don't need it on any device but given a dark gloomy night and a few beers someone may put one in backwards and we should expect, no demand that a device of this cost level should have it.

I can't speak of delays and such as I never got to use it. And don't recall what it says when you turn it on, all I have is my clone that says evolve DNA when turned on, has a massive delay when starting and only fires properly in the 1.5-2+ ohm range. Though it can handle 1ohm and below, expect it to take several seconds to heat up

I would hope to Christ an actual DNA board doesn't do this.

 

[sando7]

.....@ V_lestat.., sorry about that might be a slight misunderstanding, my question and post were in general about the gut cover, my box is made by HCigar but it has the DNA30V3 Evolv chip in it or so i think cause it says so but who really knows...and yep i did contact the seller about it and never got any response...not a big deal cause i can make one quite easily and was just wondering if this was the norm, so now i got a little fabricating to do.
like i said earlier hope everything gets sorted out for ya, have a good one.

 

[Nomoreash]

.....@ V_lestat.., sorry about that might be a slight misunderstanding, my question and post were in general about the gut cover, my box is made by HCigar but it has the DNA30V3 Evolv chip in it or so i think cause it says so but who really knows...and yep i did contact the seller about it and never got any response...not a big deal cause i can make one quite easily and was just wondering if this was the norm, so now i got a little fabricating to do.
like i said earlier hope everything gets sorted out for ya, have a good one.

If your box is HCigar then it has a cloned DNA in it and yes that delay is normal for the cloned DNA boards. As far as the cover, it's not necessary but if you want one should be easy to fabricate.

 

[pancing]

Prancing he didn't offerr me a fix he offered me nothing. I would NEVER just throw that expensive of a unit in a box with a note, anyone asking someone to do that
They are an authorized reseller and should methods in place to handle, PROPERLY, returns.
If I had sent it insured signature or not they could have just told me to piss off when I called wondering what was going on with my return.
Put it in a box and we will send it to Hana... Really... Is that how rma's are handled? I really don't think so. In fact I know so, that's how customers get screwed over and end up with nothing. If there is no method to track the return/repair then all it does is get lost and no one knows anything but weeks and months have passed and I the purchaser is screwed.

At the end of the day, any person or company who thinks that handling returns, especially DOA units, like this Is ok, is a fool.

Listen I am a user but I have a unique insight that many don't because I spent a number of years in distribution (actual distributor not a reseller who claimed they were a disti) and only box pushers and start up manufacturers who cared zero about their products customers and reputation do that type of rma , funny thing is they will demand an rma when they send something to the disti but won't offer anything to the customer, and you just play phone and email tag with them while they jerk you around.

Tomorrow Hana will have it in their possession and we shall see what they do, but I won't be made to wait weeks given it was DOA. yes DOA since no matter who put the battery in, it would have smoked.

He offered you a solution to your problem, they don't do RMA's there obviously so he gave you the next best alternative other than going straight to the manufacturer.
The guy has a script he has to follow, its not his fault that he can't offer you an RMA unless he's the owner he just works there, theres absolutely no reason for you to be rude to the guy because you got an item of bad quality that his company didn't even make.
Judging from HANA's past customer service, good luck.

 

[AnsonJames]

Directly contact Hana and don't deal with that vendor again, it doesn't sound like a very professional outfit at all.
Make sure you tell Hana about the problem with your vendor and inform them about this thread.

Some folks have said that Hana were pretty good in dealing with any issue they had - some have had terrible hassle.
Notifying them of this thread may put the wind behind them.

 

[dr g]

Its weird, whenever I read something about a chinese made regulated like sigelei or IPV with the exception of cloupor, if there's something wrong with the mod
they just send you another one.

Either way I know of some small companies saying "Put the thing in a box with a note of whats wrong with it."
I'd have been a whole lot more courteous to the person on the phone, I usually get more results when I'm polite.
Either way you can't do anything about it, they got your money, they offered you a way to fix a problem and you declined.

As for attitude, you are in the wrong, there is absolutely NO reason whatsoever should you ever be rude to someone when you're asking for their help.

He offered you a fix, you didn't like it.

I mean, what else is there to say.
if you don't like the way the company handles business go somewhere else, there's no reason to be rude at the guy trying to help you with your matter.

This. Sounds like the OP was being taken care of, but he he decide he'd rather ..... than be taken care of.

 

[alicewonderland]

yep dna30s have no reverse polarity protection no clue why. when I got a dna30 i bought one where i'd have to send it back in for battery replacement because the user (me) himself cant change the battery without some special jig, keeps me from breaking it . next mod i bought was a dna40 cuz of the reverse battery protection mainly.