OK near as i can tell CCV consists of "Andrew" and "Dave". I finally got Dave on the phone to ask what the heck is going on there and he says that Andrew is still in the hospital. But, turns out that has nothing to do with my order, that's out of stock and he "hopes" he'll get some next week.
There's just no way to spin this positively. It's a shame because when the business works it works well. When it doesn't work, it is a spectacular fail.
To sum up this situation... the product (unflavored nicotine) was not in stock at the time of my order. No mention of this was made on the site nor in the checkout process. Product not being in stock, it failed to ship. Simultaneously CCV failed to notify me of a problem. When i inquired as to what had happened i was given an irrelevant excuse, (Andrew is in the hospital), and when i attempted to clarify what that meant for my order i received no response whatsoever.
It might not burn me so badly if this wasn't the second time they've done exactly this to me. No product, no communication. Honestly the free stuff in the eventual shipment doesn't please me, it's not worth much and it feels like a token gesture as compared to the insult of treating a customer as if he doesn't matter enough to talk to him.
On the phone i told Dave i was going to have to dispute the transaction if he couldn't fulfill the order. I felt badly when i went to do that, it is a black mark on the merchant's account, so i emailed and asked if he'd rather refund my card. Again, no reply. Now i've no choice.
They may be great guys and there's no questioning the quality of product and service when things are working well. Unfortunately i can't recommend this business anymore. In fact i must specifically dis-recommend if you need your supplies in a timely manner because it might or might not happen.
If throwing free stuff into the box is their one and only go-to strategy for customer service, i suspect they are doing a great deal of that. Seems like a small bit of time devoted to communication might be cheaper and more happy-making. In fact i specifically told Dave this, no actually i begged him please, PLEASE, communicate with your customers. Apparently my plea didn't reach him.
It was my first order with them and after all is said and done, ill use em again 
