Dissapointment with Ikenvape Service

[Torqueguy]

I just place my first and last order with Ikenvape. This review is about their service, not their products as I haven't received them yet.

I was looking for a good Ry4 and reviews here listed Ikenvape as one of the best.

I placed an order on Sunday night, paid 20 bucks for express service and wrote an email explaining that I was leaving for europe on Sat morning. I knew Monday was a holiday and figured they would have a backlog upon return, however, I was a first time customer, paid 20 bucks for shipping and asked for one time special consideration given the fact that I was traveling.

They never responded to my email and shipped the product out Thursday afternoon. Long story short, they didn't even reply to my email and I will leave for Europe without juice.

They might make good stuff, I don't know and might be great people to deal with, but again, I can't verify that. All I know is I spent 20 bucks for express mail and I'll be vaping, crap juice all next week in Europe.

Torque​

 

[Bacon]

Darn, I'm sorry to hear that. I placed a small first-time order with them 3 days ago. I'll see what happens. Hopefully you will find some good juice while you are over in Europe.

 

[MamaD]

I thought they closed their site down for going to Vapefest.

http://www.e-cigarette-forum.com/forum/ikenvape/193366-ikenvape-will-temporarily-closed.html

 

[Chornbro]

I have nothing but good things to say about Isaac and IKV... if this is in fact your last order, you'll be missing out on some wonderful products and people.

I've PMd Isaac a few times, and it always takes him a day or two to respond.

Try to keep in mind that they're a small operation... and they have a huge following and lots of orders to fill! You should talk to Isaac himself (check the forum suppliers section, they're registered) and see if he might make things right for you... he is a fantastic guy and will bend over backwards for his customers... I'm speaking from personal experience, as he has helped me out several times...

 

[hairball]

Please visit this twitter link...Isaac updates what orders have been shipped.

 

[Jukei]

That does have to be stressful however I think you should give them another chance, seems like timing was just off for everyone and you really would be missing out on some amazing cartos they carry there. I would see what he could do for me before I wrote them off for good, they seem like nice people and everyone makes mistakes right?

 

[mwa102464]

I've never seen Issac offer this shipping option on his website ANYWHERE ? so your asking for something outside of company policy in the first place ! he is also off to Vapefest in Fla so that would be strike #2 and strike #3 would be never ordering something again from him because you didnt do your homework in the firstplace.

People don't just jump for someone or because your a new customer and threw $20 at him to do something outside of the relm of things, this may sound blunt but it's the facts. Issac usually bends over backwards for people to help them and has a terrific customer service as well as puts out fantastic products. You will also catch more bee's with honey then you will with vinegar!! posting this kind of thing about someone who is an excellent vendor in this community wont get you anything special.

It's a shame things didn't work out exactly as you had wished for but the way I see it is it's nobody's fault but your own. A simple email to the company on the contact us button would have led you to an email address where you could have tried to communicated with him first to see if your request could have been met. You cant expect to wave a magic wand and throw a $20 bill at someone and them to jump for you because you needed product and where leaving town in a rush, especially without even speaking to them.!

I would rethink your situation here and what you did and how your handling this, it's not the best way your going about it. Issac is a high quality vendor with one heck of a following and you would be missing out on some great vaping gear if you turned your back because of this situation but of course that's up to you

Just my own personal opinion !

 

[Critter Man]

Regardless of what happened, paying that much for shipping certainly warrants some attention from the supplier to the OP. I suggest an sending an email (or whatever contact method the supplier prefers) and calmly explaining your complaint. Be as specific as possible when talking about how your expectations were not met. Give him another chance to do right by you. If he blows the second chance to show how much you mean to him as a customer, it will be his loss.

I wish you luck!

 

[4mehealth]

I'm reminded of this quote:
"Failure to plan on your part does not necessitate an emergency on mine."

Sorry bud, but if you leave it to the last minute, you're playing with fire. Not to mention you're depending on the postal service which may be hit or miss.

 

[Torqueguy]

Maybe it is my fault, maybe I did expect too much, I agree. However, I did send emails about what I was doing prior to and during my purchase. My upset is that he didn't even take the time to respond. He could have said sorry pal, can't possibly get it out in time due to whatever, and I would have lived with that. All I'm saying is that there was a lack of communication. Not responding to an email and then shipping out knowing full well I wouldn't get the package in time is the root of my upset. Not the fact that the product didn't get here on time.

Never the less, I didn't know he was a small outfit and I will give him another chance.

Don't judge me and note that I am not judging him, I'm just expressing the facts. Also, I didn't leave it to the last minute. I ordered on Sunday night and needed the package no later than Friday. Also, I didn't leave it in USPS's hands, he does have a clicker button that charges 20 bucks for Express Mail. If I hadn't paid for the express mail, it would be a different thing right. I want it in a hurry but am not willing to pay for it?? That would be expecting a freebie and that wasn't the case.

What I'm saying is that if you can't get stuff out in a hurry, don't give people the option of paying 20 bucks for shipping because if they do spend that much, they should expect a higher level of service right??

 

[Jackinkc]

Torque,

I would agree with the fact that if they give you the option of paying $20's for express shipping, they should live up to their end of the deal. Most times when you have a valid complaint about a vendor, the fans come out of the woodwork regardless if you are right or wrong.

Isaac seems to be a good guy from a few emails I have had with him, but good guy or not, I have ordered from him 3 times and 2 times the shipping was slow.

 

[Torqueguy]

I've never seen Issac offer this shipping option on his website ANYWHERE ? so your asking for something outside of company policy in the first place ! he is also off to Vapefest in Fla so that would be strike #2 and strike #3 would be never ordering something again from him because you didnt do your homework in the firstplace.

People don't just jump for someone or because your a new customer and threw $20 at him to do something outside of the relm of things, this may sound blunt but it's the facts. Issac usually bends over backwards for people to help them and has a terrific customer service as well as puts out fantastic products. You will also catch more bee's with honey then you will with vinegar!! posting this kind of thing about someone who is an excellent vendor in this community wont get you anything special.

It's a shame things didn't work out exactly as you had wished for but the way I see it is it's nobody's fault but your own. A simple email to the company on the contact us button would have led you to an email address where you could have tried to communicated with him first to see if your request could have been met. You cant expect to wave a magic wand and throw a $20 bill at someone and them to jump for you because you needed product and where leaving town in a rush, especially without even speaking to them.!

I would rethink your situation here and what you did and how your handling this, it's not the best way your going about it. Issac is a high quality vendor with one heck of a following and you would be missing out on some great vaping gear if you turned your back because of this situation but of course that's up to you

Just my own personal opinion !

I didn't "throw him 20 bucks", it was an option on his site. You can select express mail service. What I'm saying is, Don't charge people for this option if you can't give a higher level of service. I could have gone with regular mail. That would have been my problem right? But I didn't.

I did email him, twice, and also put a note on the order. He never responded.

 

[Torqueguy]

Torque,

I would agree with the fact that if they give you the option of paying $20's for express shipping, they should live up to their end of the deal. Most times when you have a valid complaint about a vendor, the fans come out of the woodwork regardless if you are right or wrong.

Isaac seems to be a good guy from a few emails I have had with him, but good guy or not, I have ordered from him 3 times and 2 times the shipping was slow.

Thanks for being fair Jack. I was hot when I wrote my note, I agree, I can also see that if he has people being this adamant about him, he must be a good vendor. Just not for me. I got on Vermilion River at 6am Wed morning my time, at by 8:02 my time (that's 6am in MN!), I already had a tracking number. I don't remember how much I paid for shipping but it was only a few bucks. Granted, I didn't get that in time either but for a few bucks, wasn't expecting that either.

I ask now, what is the purpose of giving an open and honest review if so called "fans" attack the reviewer?? Who benefits from this? Take a look at the above, I was attacked as if I was a bad guy, all I was doing was expressing my situation.

Thanks again man

 

[bjannr]

Failure to prepare is preparation to fail. I did shipping for my company for the first two years of my employment with them. The CSR would always have an emergency order that just had to ship. I had to stay overtime alot. The reason for this is she, the CSR had not done her job and let some things slide. So now the relevancy to this is if you wanted the juice for your trip, why didn't you order sooner? Part of the reason you did not have what you needed for your trip is you did not plan properly. Everyone is so quick to blame someone else and we should all be honest with ourselves and see where we went wrong.

 

[Jackinkc]

Failure to prepare is preparation to fail. I did shipping for my company for the first two years of my employment with them. The CSR would always have an emergency order that just had to ship. I had to stay overtime alot. The reason for this is she, the CSR had not done her job and let some things slide. So now the relevancy to this is if you wanted the juice for your trip, why didn't you order sooner? Part of the reason you did not have what you needed for your trip is you did not plan properly. Everyone is so quick to blame someone else and we should all be honest with ourselves and see where we went wrong.

Thanks for life lessons, but it's not the point. Torque paid $20.00 for the option to have it shipped express. It was shipped 3 or 4 days later. Nobody is perfect, the ball was dropped. If Isaac did not give the option to people who "fail to prepare" this would not be an issue. It amazes me how the fault is being put on the OP.

Torque, I agree with you 100%. There are many times it's a popularity contest instead of honest, open reviews. It makes it seem like some of these vendors pay the posters mortgage, not the other way around.

 

[Torqueguy]

Thanks for life lessons, but it's not the point. Torque paid $20.00 for the option to have it shipped express. It was shipped 3 or 4 days later. Nobody is perfect, the ball was dropped. If Isaac did not give the option to people who "fail to prepare" this would not be an issue. It amazes me how the fault is being put on the OP.

Torque, I agree with you 100%. There are many times it's a popularity contest instead of honest, open reviews. It makes it seem like some of these vendors pay the posters mortgage, not the other way around.

Thanks Jack. What gets me is the guy that accused me of "throwing him 20 bucks". He's supposedly a customer and didn't know they had an option for express mail? Makes me look like a liar which I'm not. I have the receipt and for the record, the express mail option was $21.95, to get a package from PA to VA. It's amazing to me the outbursts and the fact that they, the fans, are so vehement about a fail on the suppliers part. I'm being blamed for not accepting poor service. It seems people don't read the facts. This isn't about poor service now, it's about people attacking others when they give a fair and honest review. Amazing how this post changed. All I was trying to do is say, if you can't live with lack of communication from the supplier, super expensive and unreliable shipping, then be wary. If you accept and support expensive mediocrity, then go ahead but make sure you bash anyone that disagrees with you.

 

[bjannr]

I understand that the order was not shipped out quickly. Did the vendor give an explanation? Was a flavor out of stock? When it was shipped was it shipped express? 8kenvape has always shipped my orders out in a timely fashion. I have had quicker service from e-cig vendors than from another inteernet vendors. I just placed an order with Vermont Vapor, 2 hours later it had shipped.

 

[Jackinkc]

Torque, I don't think anyone thinks u r a liar. I would venture to say the majority understand that it's very difficult to bring up a negative experience from a popular vendor without a few fan boys freaking out. It is what it is, I wouldn't worry to much more about it.

 

[Torqueguy]

Failure to prepare is preparation to fail. I did shipping for my company for the first two years of my employment with them. The CSR would always have an emergency order that just had to ship. I had to stay overtime alot. The reason for this is she, the CSR had not done her job and let some things slide. So now the relevancy to this is if you wanted the juice for your trip, why didn't you order sooner? Part of the reason you did not have what you needed for your trip is you did not plan properly. Everyone is so quick to blame someone else and we should all be honest with ourselves and see where we went wrong.

So let me get this right, it's ok to not expect service when I pay for it? Getting a package from PA to VA in one week after paying 20 bucks is asking for too much?? So I express my observations about that and you get to blame me for it?? Why didn't I order sooner?? A week isn't enough? What should I do, know in advance that he's not an efficient shipper and it's ok for him to take my 20 bucks?? And you support that?? And, I get in trouble and people flame me for saying something about it?? Why do you think companies go out of business? Why do Fed Ex and UPS red exist?? My point is that if someone is charged extra, then yes, they do have a right to expect better service, and if they get poor service and make note of it, they shouldn't be judged right??

 

[Rosco]

I'd probably be ticked too.
But I'd take it up with Isaac and only Isaac(IKV), and I don't put stuff on ECF cuz you just found out why I don't.