DNA 40 Vapor Flask Warranty

[Phandyside]

Just had some questions for anyone who has sent in their Flask for Warranty repairs. I had to send mine in, and have only been able to have email contact. No phone number is available that I can find for Vapor Flask as a company, and even though my insured flat rate box tracking says it was delivered to them on Wednesday, I have not had any contact from them even after two emails simply asking to confirm they have received my flask for repair. I am understandably anxious about this considering the $$$ I had to save to get this mod. All I want is to know that the true Vapor flask Company has received my Flask and is determining what repairs can and will be done. I have only emailed back and forth with Jamie, so I don't even know who else to contact since the only info on the website is the one email address. Please help me out, and let me know if there is a contact phone number.
Thanks everyone, I wish I could post this in the vapor flask forum but this is my first post so here it is!

 

[Rsunderl]

Hi Phandyside and welcome to the forum!

I can surely understand the anxiety with such an expensive piece of equipment. However, unless you mean Wednesday a week ago, Wednesday was only yesterday, and they may be a bit busy. Give it some time. They are well-respected in the industry and I'm sure you will hear from them soon.

I did notice that they also have a Facebook page, and a link there where you can send a message.

That being said, this situation kind of reminds me of my boss when a deadline is looming. He comes around and wants to talk to me for a half hour about how things are going, am I having any problems, is there anything he can do to help, do we need to put more people on the project, when do I think it will be finished? Oh - did I mention that I could have had the job done in the first ten minutes of our half hour conversation?

Relax - I'm sure everything will turn out ok and you'll soon be vaping happily on your Flask again.

Happy vaping!

 

[Phandyside]

Thanks for the advice, you are correct in the date being wed 1/28/15, and I agree with what you said about the company being respected in the industry, my main concern was that somehow I may have been duped into sending my $300 flask to an address I have no way of verifying is actually owned by Vapor Flask. I would not even have the concerns if Jamie the person who has been emailing me back and forth for a week before I sent it in woukd just email me back and let me know its there and they will get to it when they can. I don't even want an eta on the repair I just want to talk to someone who can tell me they have my flask and the place I sent it to is legit. I am assuming it is because they replyed to my email that I sent to the address I got on Vaporflask.com so god I hope I'm being paranoid but I would be devastated if this were some kind if scam!! Honestly that is why I prefer to use a phone instead of email, I like to hear a persons voice when I talk to them.

 

[Asbestos4004]

They had mine too. I had the same problem making contact to make sure they recieved it. 5 days and no reply. Yesterday I got an email saying it was repaired and shipped. If you sent it to Satellite blvd in buford ga, you'll be fine. Its only 2 miles from my house and still made me ship it. Lol

 

[Phandyside]

That's where is sent it, but I took the advice and messaged the FB page, and had a reply almost immediately, also I was able to join the Vapor Flask Owners page on FB which is a really cool place to talk with other owners and share ideas and talk about your setups its pretty awesome and I'm honured to be a part of that family of people who respect and enjoy high end authentic products and the people who produce them. Thanks for your reply, have a great day and keep vaping happy!!

 

[Rsunderl]

Very cool! You now have not only this place with a lot of friendly people, but another where you can share thoughts and ideas about YOUR particular corner of the vaping world!

Hope you get it back soon. Let us know how it goes.