eCigMods.com - What do we gotta do?

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leannebug

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Mar 5, 2010
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the deep south
Craig,

Just a suggestion from me, <SNIP FOR SPACE>!!!

Your site is good, Craig!
<SNIP FOR SPACE>
reviews, word of mouth, and first impressions. That's what it's all about! No bad reviews! Keep your customers happy and they'll keep you happy. :cool:

Great suggestions by these two ^^^^ ESP on that CS! It ranks up there with price, in my book.

Please fix those pictures tho (on the main page). It is the first thing I see when I go to your site. First impressions are big. Although we aren't supposed to judge books, people do, it's natural. That little row of pics looks sloppy. If you need any help, shoot me a PM. I've built a few websites and also know my way around a camera/photoshop.

Yeah... shipping went down a LOT. :)

What do you think 510 Atty's should be? I don't get the best prices yet... cause I'm buying small quantities. As we grow, as said before, I'll drop the prices. :)

Craig

Check around. Snoop through some other people sites. See which ones are recc. the most. It's going to be hard to be competitive on everything, so you may just want to keep the prices of your extras comparable (to most) and just have them there as extras. If I understand correctly, you are mainly selling mods and stuff. So, until you have that stuff readily available to sell, you aren't going to see much business.
For instance: I'm going to go to an established place, OR somewhere with a sale on (_______), when I just need (______). But if I'm buying your mod, and need the parts to go with it, then I'll probably pick them up all at the same time to save on shipping (unless your component prices are ridiculous)

I'm loving it though... might not have a *lot* of sales so far... but the traffic. Maybe I should put in google adwords. *lol* Might make more $$ off of than than actual sales. *chuckle* In the 2 1/2 weeks on ECF, we have gotten almost 2200 hits. *lol*

Craig

People are just checking you out. They heard about the place and wanted to see it. That's good! Right now you aren't taking any more pre-orders (right?), and since the product (the one you were hyping) isn't out yet, people are mostly likely just waiting :D LIKE ME :D
 
My idea behind eCigMods is to have a one stop shop for all modding stuff. :) I plan to have 30+ pre-made mods available on the site. Who does that? Only me. :)

Also... I'm more worried about what the customers want... not what is going to make me the most profit. Profit will come in the end! :)

IE the $4.99 lanyards... although they are simple... most people like them so far. Don't want to sell the $20-25 leather lanyards... they get old, fall apart, get lost, etc... if something is going to be lost/destroyed... wouldn't you rather it be a $5 part as opposed to a $20-25 part? :)

Its all about the customer in the end... and that is who I aim to please. :)


One of my boxmods was DOA today. Customer called and I immediately apologized and will be sending her a new one tomorrow... without expecting the old one first.

Its things like that that made my PC repair business successful...

Thanks again everyone. :)

Craig
 

leannebug

Vaping Master
ECF Veteran
Mar 5, 2010
4,694
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the deep south
My idea behind eCigMods is to have a one stop shop for all modding stuff.

Thanks again everyone. :)

Craig

Sounds great!! A mod curious person like me NEEDS a place like that! (speaking of which: I tried to load your DIY kit page about 4-5 times last night! I'm very interested, so fix that will ya?? ;))

Its all about the customer in the end... and that is who I aim to please. One of my boxmods was DOA today. Customer called and I immediately apologized and will be sending her a new one tomorrow... without expecting the old one first.

Its things like that that made my PC repair business successful...


THAT is SOOOO important. Can't stress that enough, especially when starting out. I can find several threads/posts around the forum, with people chatting about bad customer service (including a thread by yours truly) and every single one of them has a post where someone else read about the problems and decided against shopping there!) People talk. Both good and bad.. .and we are going to make decisions about the things we read. It's human nature. Now you don't need to go kissing anyone's youknowwhat, but just keep it in mind. I worked in CS for years. Both as just a clerk/teller and also a general manager, and my motto was ALWAYS "the customer is always right" even when they were so totally wrong. Kept a lot of business that way, and people loved me. ;) in the long run, your business will benefit more by swallowing a few minor costs here and there (as you did) than by being _________ (fill in the blank: ignorant, stubborn, rude, non-caring, whatever)
 

WhatAClumsyGirl

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Nov 1, 2009
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Got my 5v box mod today.....Loving this. Loving the sturdy button on the side....and the great on/off switch on the front. Vapes like a smoke stack.

Thanks for the extra goody in my box as well...that was a very nice surprise !

Will definately purchase again.

:) One happy vaping clumsy person here
 
Got my 5v box mod today.....Loving this. Loving the sturdy button on the side....and the great on/off switch on the front. Vapes like a smoke stack.

Thanks for the extra goody in my box as well...that was a very nice surprise !

Will definately purchase again.

:) One happy vaping clumsy person here


TY so much for the kind words. :)

Remember, if you have any problems with it, barring physical damage, contact me for the replacement program.

Craig
 
I need tubing, Craig...you gonna sell that?
LOVE the $8.00 attys!! I'll be back on tonight to make a purchase! I promise!
And will def do a review if this "whatchamacallit" is a good thing!!


Tubing? Like for homemade juice-squeeze boxes?

If you got the specs on the tubing, I'll order some tonight.

Thanks.
Craig
 
The only thing that prevented me from ordering a 5 volt box mod was the lack of pictures. I like to see the guts of what I am getting, so maybe some open box pics?


I'll work on that this week. Seeing as I'm running this by myself ATM, I'm doing everything as well as running my life and my other business. *lol*

I haven't been this busy in years... my gaming time is suffering, but its not bothering me too much. :)

The insides are very clean. Will work on gallery pics for everything.

Craig
 
Hi there! I am in need of a kit, and your prices are really good. I see that you only do paypal, however. It's good that you are letting us know, and I personally don't mind "paypalling" but the message might be a little offputting? Other than that, your site is better looking than a lot of them!

The PayPal message is there for PayPal... so they know we aren't selling nicotine. They do no allow the sale of nicotine as juice or in cartridges.

The message is there so they don't freeze my account.

Craig
 
Hi Craig, will the new un-named mod be shipping with batteries and charger ??

thanks

Nope, batteries and charger are separate. Doing this because a lot of people already have batteries/chargers and although extra batteries is nice, not everyone wants to spend the extra $$ all at once. :)

Craig
 
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