Electronicstix has no record of my order...

[MasterofNone]

But they sure took my money : ( if they don't rectify this and I have to talk to my bank, I will never be ordering from them again


# booeelectronicstix
#...?!

 

[TheDragonsDomain]

I was looking at their website today. Was this purchase using a Credit Card?

 

[Crocky]

Could be a glitch in their system as I know they have had some issues with the server but I have placed several orders form them over the last few months and never had an issue. Have you chatted with them or sent them a copy of where it got charged to your card or taken out of your account. They have always been quick to respond to my inquiries and always willing to help. you may not want to bash them until you find out wether or not they make good....right? Just my two cents. You may have already done all this but still worth mentioning. Also you may want to post this in their forum, So they have the opportunity to respond.

 

[yzer]

You should have received an e-mailed order confirmation including an order number after placing the order. There is your proof of purchase. They send a second email with a tracking number when the order is shipped.

I have dealt with Electronicstix a couple of times and never had a problem, only top notch service.

You should be able to clear up this issue with a phone call to the vendor.

If you have a spam filter on your email program make sure it hasn't placed the emails in a spam folder.

 

[MasterofNone]

I have emailed them an image of the approved transaction

 

[Crocky]

I have emailed them an image of the approved transaction

So have you had a response? Just hate to see folks post neg stuff about a reliable vendor when they have not had an opportunity to rectify. It does suck and it is a PITA to have to deal with but mistakes do happen.
As mentioned above they have had great CS for me with every transaction I made. I even made one and a little later that evening and needed to cancel and they quickly responded with a refund to my card. You can always call them too, might be quicker.

+1 in checking your spam filter

 

[tj99959]

The owner of ENS is a personal friend, and I assure you that they will rectify the problem. Just be willing to work WITH them in finding what the problem is.

Things happen:
I do know that yesterday

[h=5]ElectroNicStix.Com
[/h][h=5]INternet and phones are down at our warehouse.
[/h]Like · · Share · 13 · 20 hours ago ·

 

[Caridwen]

Thanks TJ.

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