EM4 battery issue.

[kc0cmp]

I just purchased a EM4 starter kit and a EM4 pcc kit from Eastmall ( Order #6114) which arrived Nov 19.

Unfortunately one of my batteries is less than perfect, in that the button isn't aligned properly in the hole and one corner gets stuck down frequently when you press it.

The other two batteries buttons stand up straight and work properly. It's easy to tell which one is malfunctioning.

I purchased this to do juice reviews with (and from my initial testing, it's going to work great for that) and am otherwise fairly happy with it, I'll be doin a video review of it later.

Who do I get in contact with to get this resolved?

 

[blackbug]

If you contact them through the website someone usually gets back to you quickly (allowing for time differences)

 

[kc0cmp]

If you contact them through the website someone usually gets back to you quickly (allowing for time differences)

Yeah I just did that, but I don't really expect to hear back from them any time soon as it's the weekend.

 

[Di]

Yeah I just did that, but I don't really expect to hear back from them any time soon as it's the weekend.

Hiya, kc,

just caught this as I was skipping thru on my weekend,

sorry about your booton problem,

no worries , please contacts customer service here-----

Customer Service

they will as always-- take great care of you,

 

[Di]

If you contact them through the website someone usually gets back to you quickly (allowing for time differences)

Thanks for the help with members blackbug,

I am always thrilled to see our members
helping each other out with their time and advice......

 

[kc0cmp]

Hiya, kc,

just caught this as I was skipping thru on my weekend,

sorry about your booton problem,

no worries , please contacts customer service here-----

Customer Service

they will as always-- take great care of you,

Yep, did that, but time differential/weekend has the response delayed without a doubt.

 

[Di]

Yep, did that, but time differential/weekend has the response delayed without a doubt.

yes, thats right on weekends we do not work
but sometimes we come here to play,
and sometimes answer a post on a whim,

you will get an answer soon I am sure.....

thanks for you understanding, we have to have a lil playtime too, hahaha

 

[kc0cmp]

yes, thats right on weekends we do not work
but sometimes we come here to play,
and sometimes answer a post on a whim,

you will get an answer soon I am sure.....

thanks for you understanding, we have to have a lil playtime too, hahaha

This issue was resolved quickly and professionally by East Mall staff, so it's all good.

 

[Di]

This issue was resolved quickly and professionally by East Mall staff, so it's all good.

Thanks kc,

we try our very best,
and most times we are able to keep our customers very happy,
as I said we really do try hard.

We have excellent peeps here at East Mall,
all work hard, but we are all human, and we all stuff up occasionally,

so when we do, please forgive us, and we will try harder next time...