EVERZON Q&A&COMPLAINT

[Everzon_Official]

Hello everyone

If you have any question or advise about our site and product, you could comment below.

If you don't get a satisfied reply from Everzon Customer Service, please comment below.

We will check each comment and reply here. We need all your help to improve our service.

Thank you for all your kind support.

Best regards.
Everzon Team.

 

[Anise]

I just got an email saying the geekvape illusion sub ohm tank was selling for $2.50 and you get three boxes of coils for free. Then when I read the small print it said the three boxes of coils work for the illusion mini and would not fit the $2.50 tank. How is this a deal? If I hadn't read the full page I might have been fooled into buying that tank and I would have been stuck with coils that didn't work for it. Personally I think this is kind of low on y'all's part. Is there any reason you would give away free coils that don't fit in the tank you're buying?

 

[Everzon_Official]

I just got an email saying the geekvape illusion sub ohm tank was selling for $2.50 and you get three boxes of coils for free. Then when I read the small print it said the three boxes of coils work for the illusion mini and would not fit the $2.50 tank. How is this a deal? If I hadn't read the full page I might have been fooled into buying that tank and I would have been stuck with coils that didn't work for it. Personally I think this is kind of low on y'all's part. Is there any reason you would give away free coils that don't fit in the tank you're buying?

Hi Ultra
Geek vape Illusion Mini 0.5ohm IM1 Coil Heads, which is compatible with Aspire Atlantis Tank.
The combination products is for feedback our customers. Hope you understand.

 

[Opinionated]

I have a question, when you all run a sale and it starts at a certain time, what time zone are you using?

For instance 1700 June 3 would be 1700 in what country?

 

[Anise]

I ordered a Geekvape Aegis Legend in the beginning of May order number 100057010 and got a runaround about where my package was at. Finally it said delivered but it wasn't delivered to me. I emailed your company again and they advised me to file a dispute with PayPal. Is this how your company deals with complaints? Can you help me get my Legend and if not do y'all have a quicker way to give a refund? I'm totally disappointed in how this order has been handled.

 

[Skeebo]

@Megan_18 Hello, I am having problems with my order #
100073498

Tracking shows as follows--

• 2021-03-04 02:56Memphis,TN / TENDERED FOR DELIVERY
• 2021-03-04 00:24Memphis,TN / DN RECEIVED
• 2021-03-02 03:52Forest Park,GA / DN SEND
• 2021-02-27 04:07Forest Park,GA / ENCODED
• 2021-02-27 04:07Forest Park,GA / RECEIVED
• 2021-02-25 00:00JFK / In transit, it's progressing through Post network
• 2021-02-23 00:00Chicago,IL / Depart from the destination distribution center.
• 2021-02-20 17:00JFK / Transport delay.
• 2021-02-12 00:32JFK / Arrival of goods at destination airport
• 2021-02-12 00:32JFK / Arrived at the destination airport
• 2021-02-11 13:08HKG / shipment departed from airport of origin country
• 2021-02-11 09:33JFK / Released from customs: customs cleared.
• 2021-02-10 00:15HKG / Hand over to airline.
• 2021-02-09 21:45HKG / Arrived at Hong Kong hub.
• 2021-02-09 16:18Shenzhen,China / Depart from facility to service provider.
• 2021-02-07 20:28Nancheng,Dongguan,China / 4PX picked up shipment.

I contacted Everzon last week in regards to this. The response was disappointing to say the least. I was wondering if you could look into this matter for me.

 

[Everzon_Official]

@Megan_18 Hello, I am having problems with my order #
100073498

Tracking shows as follows--

• 
  
  
  • 2021-03-04 02:56Memphis,TN / TENDERED FOR DELIVERY
  • 2021-03-04 00:24Memphis,TN / DN RECEIVED
  • 2021-03-02 03:52Forest Park,GA / DN SEND
  • 2021-02-27 04:07Forest Park,GA / ENCODED
  • 2021-02-27 04:07Forest Park,GA / RECEIVED
  • 2021-02-25 00:00JFK / In transit, it's progressing through Post network
  • 2021-02-23 00:00Chicago,IL / Depart from the destination distribution center.
  • 2021-02-20 17:00JFK / Transport delay.
  • 2021-02-12 00:32JFK / Arrival of goods at destination airport
  • 2021-02-12 00:32JFK / Arrived at the destination airport
  • 2021-02-11 13:08HKG / shipment departed from airport of origin country
  • 2021-02-11 09:33JFK / Released from customs: customs cleared.
  • 2021-02-10 00:15HKG / Hand over to airline.
  • 2021-02-09 21:45HKG / Arrived at Hong Kong hub.
  • 2021-02-09 16:18Shenzhen,China / Depart from facility to service provider.
  • 2021-02-07 20:28Nancheng,Dongguan,China / 4PX picked up shipment.

I contacted Everzon last week in regards to this. The response was disappointing to say the least. I was wondering if you could look into this matter for me.

Hello, sorry for the problem,our customer service will contact you asap.

 

[Skeebo]

Hello, sorry for the problem,our customer service will contact you asap.

Hi @Megan_18 ... I still have not heard from customer service. I've tried emailing, messaging, with absolutely no response.

 

[hittman]

I tried three times yesterday to place an order and my credit card was declined. I checked with my credit company and everything is fine. I tried to send an email to support today and my mail was returned and said the everzon mailbox is full. Any help would be appreciated.

 

[Daniel Forsyth]

When will the Brunhilde SBS be in stock at Everzon?
Thanks

 

[Daniel Forsyth]

Hello,

Thanks for your prompt reply

 

[hittman]

This doesn't work if the representative doesn't respond.