Evic customer service NON EXISTENT!

[Liquidkam]

I have an Evic supreme that is no longer functioning properly. It will claim atomiser short when it gets down to a certain battery percentage (every battery I own behaves the same in the Evic). I attempted to make contact two months ago for the first time Via email. No response. I have since tried to contact them several more times since then and haven't heard a peep out of them. I need to send them my mod so they can diagnose or fix it. I can't seem to find a phone number anywhere or else I would call them. If I had known they wouldn't stand behind their product I never would have put money into it.

 

[Thrasher]

In most cases with joyetech the vendor who sold it should be responsible for warranty claims.

Im sure someone will pop in on how to deal with Joye directly

 

[DreamWithin]

In most cases with joyetech the vendor who sold it should be responsible for warranty claims.

Even if not a warranty claim, the vendor you bought it from will likely have a direct contact that they can use to help you get repair service. I would check with them as a first step

 

[Liquidkam]

I will contact myvaporstore and see what they say.

 

[Thrasher]

MVS is also a registered vendor here you can post in their thread as well



MyVaporStore

 

[Jugband]

It's been a long time since I dealt with myvaporstore, but I use to order everything from them. They were true rock stars. Hopefully they will deal with you fairly. You have hope! I never had an issue dealing with them in the past.

 

[Rickajho]

What are you using with the eVic? What device and what resistance?

There is a possibility that if the resistance is low enough and the battery drained to a certain voltage it cannot put out the wattage you have the eVic set at. Thus the "atomizer short" warning.

 

[Liquidkam]

I was using a kanger sub tank. I built a .5 ohm dual coil with the RBA module multiple times. It started happening after my 4th rebuild about 3 months or so of using it that way.

 

[Topwater Elvis]

.5 Ω is the lower limit it can fire, if your coil is actually .498 it aint gonna work.
Running a device at it's limits can over time effect reliability.

 

[Liquidkam]

Hmmmm now I know. If it gets repaired I will run it at .6 or higher. Probably higher. Thanks.

 

[juggler86]

MVS only has a 14day return policy. Even though they are 1 of my goto vendors i doubt they will do much for an old mod

 

[BlueSnake]

Hmmmm now I know. If it gets repaired I will run it at .6 or higher. Probably higher. Thanks.

Sub ohming requires more safety consciousness. You need to know the limits of your mod and batteries before you begin sub ohming.

 

[Liquidkam]

Sub ohming requires more safety consciousness. You need to know the limits of your mod and batteries before you begin sub ohming.

.5 ohms is within the evics capabilities. No where does it say .498 will kill the device. That's what you guys are here to help with and I appreciate it. But please don't patronize me. Just a friendly request.

 

[Liquidkam]

I contacted MVS and they told me that the Evic supreme has been discontinued. Can't say that I am surprised by that seeing how fast these companies are pushing out new devices. They will no longer offer support for the Evic and offered me a 50% store credit. That is fair in my book and I took them up on their offer. I already have an Yihi Mini M SX350 on the way so I need to figure out a productive way to spend $75 on MVS... That's that. Thanks for the tips guys I appreciate it.