Fasttech.com - Shipping issue : DeviantDigi

[DeviantDigi]

Company name

fasttech.com​

Date of your initial complaint to the supplier.

10 October 2013​

How did you contact the supplier

Website ticket system​

Ticket number (if you were issued one)

-​

General nature of complaint

Shipping​

Briefly describe your problem or issue

All in all,
If you are the type of buyer who expects seriousness with shipping/processing when you purchase items online. You may want to reconsider using fasttech.com.

I'm in the US, I understand shipping from another country takes time, but fasttech's service is really slow. I haven't received any items yet. Just sharing my experience so far. But I expect the item quality will be fantastic!

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So ... I placed this Fasttech order, the same day I placed a few other orders with US based e cig related retailers, last Thurs. Oct. 10th 2013.
____________
An RDA clone
Some o-rings (For what they don't include given the other customer's feedback :X lol)
x2 IMR 18650s
____________

The payment wasn't processed until the next day (Friday). Fine, but the the items didn't ship out Friday either using their USPS first class shipping (4-7 days) option.

I didn't receive any electronic tracking notices until the following 16th, on Wednesday. It took them two full working days to update that the package was accepted into Hong Kong.

Now the 17th, and still no further updates. I received all other US based orders yesterday. (16th)

On a side note,
They provide a picture of your package, to show it is being processed. But the resolution is so low you can't read any of the text. I suspect it is a trick, or a generic picture. Notice the single product listed. You can't make out a single letter or number. If anyone else has this picture I would like to compare if you would be so kind.


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[DeviantDigi]

Update as of 10/22/13: No updates really, besides I haven't been able to get in contact with FastTech. By phone, no one picks up. Can't open a ticket when your tracking number is 'invalid.' I will be opening a paypal dispute shortly.

 

[DeviantDigi]

11/4/13:
Turns out, the batteries in the order halted the shipment given customs.

But that is no reason for their lack of communication. I didn't hear .... from fastech.com stating the situation until I contacted them 7 business days after I made the purchase. They responded that same day with the knowledge of the fault so .... How about an email? They offered to refund the batteries, and ship it again.

So [moderated] that, I requested a full refund on the 24th. No response again, deadline. So I opened a paypal dispute within a few days, and today I have finally received a full refund.

Poor service? You be the judge.