FastTech: Going to hell in a hand-basket?

[LoveVanilla]

FYI. Bought a lot of stuff from FT over the years. And not vape related, so no excuses there. Bottom line -- our error, you pay.

Sorry to inform you that SKU 7367500 you ordered is over-long to be shipped via registered airmail since registered airmail package has limitation on size and weight.

It can be shipped by DHL, it is about 5 to 10 working days in transit typical, and the shipping fee differences is $19.63.

You could pay it by the link as below:
Payment link: https://www.fasttech.com/pay/...

So that we arrange this order for you asap, thanks for your understanding.

This item’s description says “Free Shipping to United States”. I ordered, and paid for this item on December 15; over two months ago. In my country requiring a customer to pay an additional $20 to ship a $21 item in such circumstances would not be an acceptable business. Request fasttech ship this item without further charge and without delay. Please advise.

We sincerely apologize for this trouble, it is the size setting error, we will correct it asap. And we only have the DHL could ship this order for you, and the additional shipping fee is $19.63. If you agree, can you only pay $17.00 shipping fee more for this order?

 

[FasTtech_Selina]

FYI. Bought a lot of stuff from FT over the years. And not vape related, so no excuses there. Bottom line -- our error, you pay.

Hi LoveVanilla,
Sincerely sorry for the inconvenience caused this time. The post office returned the package due to the size of the product was too long. We resent it several times by different shipping methods but failed. So we have to refund the money to you. We apologize about this.
We have revised the product dimensions and shipping method to avoid the same issue in future. Thank you for your feedback, we will do our best to improve.

 

[UncLeJunkLe]

Tell them you want"USPS Expedited" (should be about $3 to $5), which is DHL Ecommerce, delivered by USPS. Very good service.

 

[FoolishMortal]

I'm about to cancel 3 orders from them because of their bait-and-switch inventory games. The 3 orders that were already "shipped", well, I'm writing them off. I'll assume that they're lost already, with tracking numbers that change without notice, to another useless tracking number, and every other game in the book.

I've learned my lesson. I should have listened to the shipping guy at work: "Chinese vendors... if they name themselves "Reliable-something", that means that they're not reliable. If they name themselves "Quality-something", then it's junk. You ordered from FASTtech? Good luck.".

Tracking numbers mean nothing until it's shown up to your door. Fasttech's tracking shell-game only serves as a "Where's your package? Look! Squirrel!".

 

[FasTtech_Selina]

I'm about to cancel 3 orders from them because of their bait-and-switch inventory games. The 3 orders that were already "shipped", well, I'm writing them off. I'll assume that they're lost already, with tracking numbers that change without notice, to another useless tracking number, and every other game in the book.

I've learned my lesson. I should have listened to the shipping guy at work: "Chinese vendors... if they name themselves "Reliable-something", that means that they're not reliable. If they name themselves "Quality-something", then it's junk. You ordered from FASTtech? Good luck.".

Tracking numbers mean nothing until it's shown up to your door. Fasttech's tracking shell-game only serves as a "Where's your package? Look! Squirrel!".

Hi friend,
If the package is lost, we will resend/refund after we confirm. Any quality issue of the product, we also will offer the warranty as soon as we confirm the issue detail. Please feel free to contact us in ticket to get more help. Thank you.

 

[RoninX]

Gonna start calling you guys SlowTech. after over a week, package has been in "Packaging" phase for a week.

 

[Northernshrink]

Yeah I’m starting to loose faith with Fasttech last order placed January 8th Item was shipped next day. But Tacking hasn’t updated since January 15th. Filed a ticket last week and gave them 2 weeks to receive item or I was filing a chargeback. I’ve always found them hit or miss once had a package show up 9 months after it was shipped.

 

[ShamrockPat]

Totally disgusted with their Customer Service lately. My last 3 tickets could not have been handled more poorly. I have started shopping at other vendors as well as FT

 

[RoninX]

damn I just spent 60 bucks on there.

 

[RoninX]

Just shipped after 12 days. will update on speed of final delivery.

 

[RoninX]

Totally disgusted with their Customer Service lately. My last 3 tickets could not have been handled more poorly. I have started shopping at other vendors as well as FT

Tickets are slow, but if you use the chat instead, they fix an issue quick.

 

[SupplyDaddy]

Just shipped after 12 days. will update on speed of final delivery.

We really don't need to know... we already do. Somethings are fast, somethings are slow.
Some people have good experiences, some don't.

I haven't spent anything at FastTech for the last 6 months. If I do, it won't be any better than the best I've gotten from them, and won't be any worse than the worst I've gotten from them.

 

[FasTtech_Selina]

Gonna start calling you guys SlowTech. after over a week, package has been in "Packaging" phase for a week.

Hi RoninX,
I am sorry for the delay in shipping your order. We usually will ship orders in the packaging status in 24 hours except for unexpected issues that happen during packaging, such as quality issues, wrong items offered by the suppliers. In this case, we need to return the problem items to the suppliers and request them to send us the correct and good quality one, which may cause the delay of the order.

We sincerely apologize for the inconvenience caused and try our best to reduce the occurrence of this in the future.

 

[FasTtech_Selina]

Yeah I’m starting to loose faith with Fasttech last order placed January 8th Item was shipped next day. But Tacking hasn’t updated since January 15th. Filed a ticket last week and gave them 2 weeks to receive item or I was filing a chargeback. I’ve always found them hit or miss once had a package show up 9 months after it was shipped.

I am sorry for the negative experience with your order.

The ongoing pandemic has caused unpredictability in shipping. We know this might sound like excuses, but they are influent factors that can not be neglected. In the meantime, we also realized our shipping issue and we're still trying our best to find more reliable shipping methods.

Please rest assured that we will always take responsibility to resolve any questions related to your order.

 

[FasTtech_Selina]

Totally disgusted with their Customer Service lately. My last 3 tickets could not have been handled more poorly. I have started shopping at other vendors as well as FT

I am sorry to hear about your unpleasant experience with our customer service. Would you mind offering your ticket numbers here? I will check and investigate the issues. In the meantime, we will try our best to strengthen our customer service training and offer professional service to our customers.

 

[RoninX]

Hi RoninX,
I am sorry for the delay in shipping your order. We usually will ship orders in the packaging status in 24 hours except for unexpected issues that happen during packaging, such as quality issues, wrong items offered by the suppliers. In this case, we need to return the problem items to the suppliers and request them to send us the correct and good quality one, which may cause the delay of the order.

We sincerely apologize for the inconvenience caused and try our best to reduce the occurrence of this in the future.

Understood. Mitigate by having less than 4.2 billion suppliers. Thanks.

 

[RoninX]

We really don't need to know... we already do. Somethings are fast, somethings are slow.
Some people have good experiences, some don't.

I haven't spent anything at FastTech for the last 6 months. If I do, it won't be any better than the best I've gotten from them, and won't be any worse than the worst I've gotten from them.

No.. YOU don't need to know. This is what the thread is about. now go crawl back in your basement, vape tard.

 

[UncLeJunkLe]

Pro tip: to get the best customer service possible from FT, post your issue on the FT forum. Put order # and "@ Anniepan" in the title.